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Amazing - Anne Allen
It was an absolute pleasure dealing with Molye. I purchased a pre-owned 2019 GMC Terrain. From start to finish DJ went with me on many test drives of several cars. He was patient and explained all the details of every car I test drove. When I made the decision he helped me with understanding the instrument panel, the On Star, any question I had he answered. Ill tell everyone about Molye how friendly and helpful the dealership is and to always ask for DJ.
Top Reviewed Specialists At This Dealership
Lease & Sales Specialist
Leasing & Sales Specialist
This is my second time purchasing a lease with Bob... - Stephanybuechel
This is my second time purchasing a lease with Bob Johnson and the experience exceeded my expectations. Mason Hill, not only was he knowledgeable and attentive, but was committed to making me happy with my car purchase/lease. Couldn’t of worked with anyone better. Thank you!
Great Service - Tom214
Darren was great to work with, as was everyone from finance to service at Victor Chevrolet. Darren was friendly, thorough and his attention to detail and customer satisfaction were second to none. Darren made sure the 2017 Silverado I was buying was given extra cleaning attention by the detailing service because he remembered that I mentioned that I have severe pet allergies and there was evidence the previous owner had pets in the truck. This was by far the best vehicle buying experience I have ever had. I would highly recommend Darren and Victor Chevrolet to my friends and family.
Amazing small town dealership - RedneckGirl
I have bought two new vehicles from them and would go back to buy another one. I also get all my service done there. I can't say enough good things, I love this dealership. The people are friendly and are willing to help with anything. The body shop also has great people. Margaret always comes over to say hi and asks how things are going, if she isn't busy with another customer.
Second to none experience! - PAR2018
I gave highest rating because it was the best vehicle purchasing experience in the 24 years I am in the USA. All preliminary agreements regarding make, specifications, color and even trade in were done over email exchange. The trade in required some evaluation from service department, but it was quick and fair. All interactions at dealership were very professional, so I was out driving my new vehicle with minimal time spent. Bravo! I am hooked up with you guys.
Great service. Repair shop did an excellence job, my truck l - Carol Schmitz
I am very pleased with the high quality work that done on my Silverado. The truck looks like new. I was given a loaned truck to use while my truck was I in the shop. Great job. Thanks to Like and his crew. I would use them again,.
First class experience when buying a car! - Steven B.
Pam, helped find the perfect size car for our family! They helped with turning in a lease and and taking a trade for a New Arcadia! The car is Beautiful and ride is comfortable, adjustable 2nd row bucket seats won the kids over. Everyone in the store was helpful and nice! No high pressure!
No high pressure sales! Phil took his time to make sure I... - jetstigers1
No high pressure sales! Phil took his time to make sure I was happy with my 2017 Chevy Cruze. He also followed up one week later to see how things were going, and if there was anything else he could do for us. They're not done with the customer after the contract is signed. I HIGHLY recommend Phil, and Doyle Chevrolet for your next auto purchase.
Fantastic - Erikahancy24
Jeff Bradley made everything so simple for me espcially since this was the first time I ever purchased a vehicle. Five stars! I would definitely highly recommend him and this dealership!
Thoroughly Satisfied - Rachael Ziegler
I purchased a 2014 Ford Expedition from James Bruni July, 29 2019. The experience with "Jim" was exceptional, no pressure, friendly and courteous. Upon purchase it was agreed that some minor rust repairs would be completed. Repairs were made much to my satisfaction, unfortunately it took 3 weeks for the repairs to be completed. Was happy with the loaner vehicle they had provided for that duration. Upon pick up of the vehicle the driver side power window ceased working and I unfortunately had to leave it with them for another 2 days, after not having my vehicle for 3 weeks. Service staff was courteous, particularly Josh, who has been a true joy to work with. My extended warranty that I purchased in addition to the $23,567.00 cost of the vehicle, covered the repair. Nine days ago I returned the vehicle for service due to a sunroof that would not shut. Once again was provided with a loaner (the saving grace of the whole situation). Was told that the frame needed to be replaced, that the warranty would not cover it and that I would need to pay $1500.00 for the repair. Feeling as though I had purchased the vehicle with a faulty sunroof frame, I was dismayed about having to pay that much for the repair, and thought that based on sheer ethics, moral grounds, and standing by the sale alone, that I should be meant halfway with some sort of financial responsibility. Unbeknownst to me, and hopefully, unbeknownst to them, the vehicle was sold with a faulty sunroof frame. I explained this to Josh and was told that there was nothing he could do about it and that the owner would be in touch. For four days I heard nothing from anyone at the dealership. Upon the sixth day of them having the vehicle I called the service department and left a message with Phil for Josh to call me back. Never received a response. On the seventh day of them having the vehicle I received a phone call from John requesting me to bring back the loaner vehicle and was asked to pickup my vehicle unrepaired. Flabbergasted that no work had been done to the vehicle for all of those days I reluctantly agreed to bring the loaner vehicle back the following morning. After sleeping on it, I realized how foolish it would be to pickup my unrepaired vehicle that they had for eight whole days, I called Josh first thing in the morning and said that regardless of who was paying for the vehicle, the repair needed to be done. He told me that the owner agreed to put $300.00 towards the repair. Now, nine days later and deeply dissatisfied, I am told by John that it will be another 4-5 days for the part to come in. This whole ordeal will be, at best, a total of fifteen days! After already having not had the vehicle for twenty one days due to the rust repair and driver door window issue, it will now be a total of 79 days that I have owned this vehicle, 36 of which have not been of use to me. I want to change this review and be a satisfied customer. Will follow up when this situation has been settled.
The owner reached out to me as soon as he was informed of the depth of the situation. He was reassuring, kind, apologetic and extremely sincere. He met me more than halfway and I ended up paying $500.00 compared to the $1500.00 originally requested. I was thoroughly satisfied with the work and will definitely be bringing my vehicle back for service in the future. Would also purchase a vehicle from them again and recommend to others.
Bidleman does NOT stand by their product - April
I bought a 2018 GMC Terrain brand new. After 13,000 miles all 4 of my rotors were pitted and grooved. First Wayne Harris, the Service Manager, told me that there was probably a stone. When they couldn't find anything wrong he claims they are "weathered". Another dealer pointed out the rotors NOT Bidleman. Now they won't honor the warranty. They blame the warranty company but the Senior advisor at the warranty company told me that Wayne Harris won't budge on fixing them. I have pics of the rotors and went to several dealers and they ALL said it is defective material. The brake pads and everything else are perfectly fine. The service writer Dave said that if it were him he would replace them but it wasn't his call. The company bought out Don Davis which is a shame because when it was Don Davis GMC they cared about their customers. Spoke with Sam LaNasa, the Manager,and he was going to see what he could do but of course it's been over 2 weeks and still no call back. This company does NOT stand by the products they sell and they sure don't stand by their customers. I will be looking for a new vehicle for my daughter and you better believe it won't be here. They are there to just sell at any cost! NO compassion for the customer at all. Wayne Harris is NOT a service manage you want to deal with!
Service was horrible-DISGUSTED - happy2bme
DISGUSTED! Satisfied with first time that I utilized the service department, although it was a little bit prolonged, Phil was very helpful and he overextended his customer service skills to the fullest extent! I don't have a single complaint about my first experience.
My second, I didn't realize it was going to turn into a complete nightmare of an experience until now, a month later. Phil helped me out initially with the check-in process and is "no longer an employee." Hmmm. When I checked in, I handed him a piece of paper that was given to me from Advance Auto Parts in Batavia with the scanned code p0010 after I went there with my "check engine" light on. It referred to cam accentuator(sp?) solenoid or something similar to this. The gentleman at Advance told me that it controls the oil flow to the engine. So, scared half to death, because the earlier repair was an oil leak, I called Bob Johnson and talked to Phil. Back to the check in- So, Phil had the document with the p0010 code on it. What happened next? The code generated by their scan is p0013! How could that be? A day earlier it was p0010 and now p0013? Were there multiple codes? And only one was repaired? That seems logical to me. Do you guys listen to your customers when they tell you about the vehicle and what is going on?
So, I have an extended warranty- a pretty good one. $100 deductible, bumper to bumper. p0013 repaired on 8/8/19. Fast forward to today 9/20/19- check engine light is on and off for a couple days. Car is stalling on idle. Code p0010!! I AM LIVID! AND THEN, DO YOU THINK THAT THEY ARE GOING TO ADMIT THAT THIS WAS SUPPOSED TO BE FIXED THE LAST TIME? THAT MAYBE THERE COULD HAVE BEEN MULTIPLE CODES? OH, xxxx! NO WAY POSSIBLE! THEY WANT ME TO PAY ANOTHER $100 DEDUCTIBLE AND CHARGE MY WARRANTY PLAN FOR WHATEVER OUTRAGEOUS AMOUNT! YOU HAVE THE WRONG IDEA, AND I AM NOT GOING FOR IT! I am not stupid!
Don't bother talking to the service manager Heather or even better attempt to get in touch with her manager “Rob.” At least that is what I was told by the “operator.” She wasn’t even sure who “Heather’s” manager was and I heard her asking someone within close range. She did say his last name but I didn’t catch it before she rapidly transferred me to this phone company voicemail. I have no way to confirm it because the voicemail that I was transferred to was a general voicemail without a name, which in my opinion is very unprofessional for someone in upper management. Heather wasn't even the least bit helpful and lacks the tiniest bit of compassion. It's just really about money. And that's sad. When someone tells you their situation, you have to put yourself in their shoes and imagine what it must be like- “compassion!” Some people just are incapable. She told me “you are free to go elsewhere.” I am also free to file complaints which I am doing because I honestly feel like it that should have been fixed the FIRST time instead of charging this struggling single mother of a disabled child two times in a month a hundred-dollar deductible. When I am wrong, I have no problem saying “I am sorry, and what can I do to help or make amends?” Just life’s lessons…. Sorry for the long post… Have a good weekend everyone!
Outstanding Customer Focus - Astro
James Crowell made the buying experience a pleasure. He was extremely customer focused. Finance contact Joe DiGuardi added to that wonderful experience. Because of them, we will be back in the future when we need a vehicle.
Amazing - Chevygirl29
I was in desperate need of a new vechile and went online and found a car i liked eric got in contact with me. I told gim what i needed and he found me the perfect car that fit my price range and helped me get into in a timely manner. Krystal at the resale center was very accommodating as well she had the pathfinder brought down to Holland so that i could get to it easier to test drive and was able to pick it up thru her today and she even was kind enough to pick me up on her way to wotk so that i could get into even faster. I will definitely be back when its time for a new ride.
In need of new car - price was right - - leckingers
We were in a accident and our car was totaled. We contacted Don Witherell as we needed a new car.
We wanted a 2019 Equinox LT Kinetic Blue in a couple days. You didn’t have one there!
D.W. Had car ready for us in time we needed.
Water still in my trunk - Leaking_Impala
Had my car serviced there many times but this last time kind of put a bad taste in my mouth. I took my car in for a module that had gone bad (again, third time) and water was in my spare wheel well. I didn't mind waiting a week for the module parts to come in, they were on back order. When it came to the water in the trunk, every afternoon I would get called and be told another day before I could pick up my car. Ok, no problem. 4 days later I am called and told it's ready. I want my car fixed and back in good condition so I don't mind the wait. It has been two or three weeks now since then, and there is water in my trunk again. Several inches of water in my spare tire well. So after spending a couple hundred dollars to have the issue fixed my professionals, I still don't have it fixed. I know people get things wrong, it's human nature. I don't like having to send my car to the shop several times a year for the same reoccurring issues, that start costing me more and more each time I take my car in. If you claim my car is fixed, and it isn't; and you charge me for not fixing the issue, I'm not going to continue using your services shop to fix my car.
Mice infestation in Corvette - Riley
Had to cancel a wattanty service appointment over mice infestation behind dashboard that came with car. Was told by answering service i would get call back never recieved one. Call was made during business hours and i was answered by a not so nice answering service employee? Still waiting would like to talk to owner. They are well aware of situation. And pictures of the mess were sent to them.
Horrible - Bdaves
We leased a vehicle that hasn't been right since we left the lot. Been to service many times for different issues and it is brand new. Wish we could get out of lease but have two more years of xxxx with no one actually caring and I have informed both service and sales person the problems we are having. Will never buy or lease from this dealership again. I hate giving a bad review but if it will save another person from what we are going through then it's the right thing to do,
Stay away if you are looking for a used car!! - Joe
On December 21st, 2018 my 27 year old daughter picked up her new 2016 Chevy Trax from Hartway Motors in Medina NY. This was a used vehicle with slightly over 36,000 miles. Naturally, we were told the car was in great shape, and the dealership goes over all the vehicles.
After a few day of ownership, my daughter noticed a sound like a clarinet tone when she used the brakes. This did not happen all the time, but when it did, it was very loud. Because the car had over 36,000, the warranty we had was for 60 days. My daughter called the dealership and made an appointment to have them look at the brakes. Before her appointment, she also noticed that if the car’s gas tank level was under ¼ tank, and she filled up, the indicator would not rise to a full tank right away, and would take days. She notified the dealership, and they said that they would look at that, along with the brakes. They said they replaced the brakes, and they did not find anything wrong with the gas sensor.
After the service was complete, and the vehicle returned, things seemed ok, but a week or so later, we still have brake noise and sensor issues, but at a frequency of only sometimes. The frequency of occurrence makes it impossible to match a service appointment with occurrence. This has turned into a nagging reminder of how great this vehicle choice was.
This now takes us to a couple of weeks ago. My daughter called me on her way home from work, her car had a check oil light and a very loud warning bell. She was near an oil change facility, so I told her to stop in. The mechanic on duty said her rear engine seal was leaking oil, and she was down 3 quarts. This car had less than 1,000 miles from time of purchase. We contacted Phillip, the service manager at Hartway, but they could not service it for a few day, and he said that it “should be covered under the powertrain warranty”, so we could take it to a closer Chevy dealer.
My daughter made an appointment at West Herr Chevy in Orchard Park NY. She did not drive the car for close to a week, until her appointment. West Herr could not find the leak at first because the underside of the car was full of oil, noted by the Tech on the service statement. Must have been the 3 quarts we were missing from the beginning. Hartway must really look over their used cars.. NOT. West Herr completed the work for the oil leak, but the Tech noticed that the AC compressor was leaking, and suggested we contact the dealership of purchase. We contacted Phillip again at Hartway, and he said the AC compressor should be covered under the 60 day warranty, but after we dropped it off, and he inspected it, he said AC units were not covered under the NYS lemon law 60 day warranty. It would cost $500 for parts and $230 for labor. Remember, this vehicle only had around 1,000 miles and was in our possession for only 4-6 weeks. Out of the 6 weeks, it was un-drivable for 2 weeks.
I contacted Lisa, the president of Hartway Motors, and expressed my concern about the oil leak, and all the other issues. Her first response was “well it was a used vehicle and you didn’t take the extended warranty”. Nice customer service.. NOT. I then received the sob story of how they could not stay in business if they repaired every car out of warranty. Again remember.. 1 ½ months old with only 1,000 miles driven. In addition, how many defective used cars must they sell, if fixing them within 60 days would cause a burden? After I ended the call, she called back to offer that we split the cost. With no other option, I accepted the offer. Therefore, my daughter had to pay $415 for the AC work.
At this point, how can I view Chevy as a quality product, when with only 36,000 miles, we have engine seal leaks, AC compressor leaks, brake issues and gas tank sensor problems. How can I view the warranty coverage as adequate?
If you are looking for a Used car remember the above when making your choice of what car to purchase, and what dealership to visit.
The manager at the certified dealership (Grant) went... - Sharon bruno
The manager at the certified dealership (Grant) went above and beyond to ensure that I got the best service possible. I'm am truly thankful
awful place to buy a vehicle - joeshe123
they will sell you the car, won’t budge on the price, they will give an awful service department, they will blame you for the problems with the car no matter how new the car is. they suck! ugh
Don't buy a lemon - Morgan M
I bought my mom a 2012 Chevy Captiva from here in June for $12,000. It had 39k miles on it and came with a 60 day warranty. 63 days into owning it, it began to have electrical problems no longer covered. Some days it would start right up, some days it wouldn't, and then 35 seconds later start like nothing was ever wrong. The key would get stuck and we would have to jump it to release it. 4 months later unable to figure out what was wrong with it ,I brought it back to trade it in for a lease. They originally offered me $5800 on it, although said the problem was minor and just a dying battery. After great debate they offered $7300 for a trade. That's a $5000 loss in a 4 month time frame. I would expect that from a dealership that hadn't sold me a lemon, but not from the place that had made a significant profit on it not even half of a year ago. The salesman I worked with was wonderful and tried to help me out and make it right the best he could, but unfortunately their used car people were not so helpful or remorseful. I understand this is a business, and they have to make money, but honesty and being trustworthy are 99% of the key to keep a customer. At the end of the day I would never buy a car from a place that just washes their hands of you once they get your money, and makes no attempts at a reasonable rectification.
Don't live up to promises! Bad customer serivce! - Proud Chevy Family
Purchased a two year old truck. To us $40K is a lot of money. Being a used vehicle it had a few things that needed attention in our opinion. Salesman, service and finance department promised us the world and that they would do their best and would take care of the things that we brought up and wrote on the contract. Picked up the truck and they said servicce would call us regarding the followup work. No contact for 2 1/2 weeks when we finally called. Basically the saleman stated him and service dropped the ball. Upon returning to the dealer for the promised work we notified them that the AC blower unit made horrible noises and smelled funny when blowing into the cab. Let's just say two trips back to the dealer (1x ordered part, 2x after they replaced a plastic part something happened and the fog lights didn't work) things still need to be replaced, we had to pay $65 for a cab air filter because the AC blower needed to be replaced. Said it wasn't covered and hasssled us about AC repair cost. When picked up they acted like they did us a favor in not charging us the ~$350 bill. Crazy! So sorry that I believed the small hometown dealership song and dance.
Big zero from the owner on down! - bjraner12
Warsaw and Perry dealerships. Didn't budge on price. gave me $300. less on my trade in than quoted. I had to wait 4 days for the truck to pass inspection and was told it was due to the service department getting the wrong part. Once I received the truck I put it on my lift and realized the underside was in rougher shape than I had thought. My only complaint was I wanted a second key that I felt the dealer should have provided especially after the fact that I had been shafted on my trade in, and I was told that I would have to buy one. I contacted the owner and the manager, and was never contacted back. Don't waste your time people, buy somewhere else!!
Bob Johnson Chevrolet