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From the moment I stepped in to Ide Volkswagen Spencer... - Gmb14d
From the moment I stepped in to Ide Volkswagen Spencer was very accommodating throughout the whole process! He made leasing a car an enjoyable experience!
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Sales and Leasing Consultant
Complete waste of time - Sean
Today I brought my car to Dorschel Volkswagen to get a flat tire repaired. I dropped my car off at 7:15 am, spoke with the service department about how I needed the flat tire replaced. I was dropped off at my work by their friendly shuttle driver. At noon, I received a text from Dorschel that included a hyperlink which brought me to a list of additional recommended services that totaled approximately $ 1500-2000 dollars. It stated that I could refuse the additional services and that they would still complete the original service as discussed. I called to confirm that my car was ready at the end of the day. They said that it was and then forwarded my call to the technician who worked on my car and the call went straight to voicemail. I had to get a ride from work back to Dorschel (their shuttle keeps weird hours, stops at 4pm). When I arrived, I saw my car parked out front with the donut still on the car. It was a little after 6pm so no one from service was still there. The woman who was working the cashier’s desk was very busy fielding complaints from multiple customers. When it was my turn, she got me an invoice that said that I “refused all services” and my keys. She was kind and was trying her best to be helpful but she is not a service technician and no one left any message with her as to why they decided to not fix my tire as agreed upon. Dorschel Volkswagen wasted an entire day with my car for nothing and now I have to put a number of extra miles driving around on a donut, in search of competent professionals who are capable of fixing a flat tire.
Financial Services Manager