Bought a 2019 Dodge Grand Caravan on 11/10/2020. Car had... - JBalitza
Bought a 2019 Dodge Grand Caravan on 11/10/2020. Car had body damaged that was unreported. The driver side rear sliding door is crooked, the rear driver side quarter panel is pinched behind the bumper and the rear hatch is crooked and pinched against the tail light on 1 side. All pushed and pinched in the same direction. Also has excessive wind noise as if the doors are not sealed correctly. The response I got from Tim the sales rep was that “some Dodges are built that way”. The response I got from Ryan the used car sales manager “Dodges have excessive wind noise and it’s normal”
The car fax was also missing 10,000 miles.
I owned the car for 12 hours and I’m extremely unhappy/hate it and the responses I have received. It’s not buyers remorse, I feel like I was lied to and they are just trying to cover it up.
Update: they are working with me now to swap the van I bought for a different one of the year/mileage. I will update review when things are finalized.
The van they brought in was in worse shape than mine. They did try to fix the door (moved it about 1/2” straighter) but still has wind noise. They test drove it but didn’t hear anything wrong. Van still makes noise when you drive it. Left front tire especially.
End result. Did they go out of their way to try and make things better? Yes. Is it better? No. Stuck with a car I dislike for the next 5 years.
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