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I bought a lot of cars over the years. I never met a... - Gabtj
I bought a lot of cars over the years. I never met a salesman like Robert who paid so much attention to detail. He always made sure the Customer came first. I am already planning my next purchase through him.
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I waited a while to post this review, hoping and thinking... - Gary Golz
I waited a while to post this review, hoping and thinking time would help pass the experience I had - it didn't.
From a buyer standpoint at first, I had a wonderful experience and found the car (2017 GT350) I wanted. The communication was quick and I was able to stop in to see it, the transaction painless.
However, besides that, the lies, deceit, ignorance, and pathetic attempt to recover the situation showed me first hand the pure elementary school level of customer service they (Eddie, Sales Associate & Jaime, Sales Manager) had. What confirmed everything was hearing a similar experience from another Maserati owner at a Cars & Coffee event.
After asking very specific questions on a 2017 Shelby GT350 that was traded in, every answer followed in a confident lie.
1) "What was the car traded in for?" - Eddie said the owner bought a Ranger Rover. In fact, it was traded in for a Porsche 718 GT4
2) "Do you know if the vehicle had any engine issues? These cars are known to have oil consumption." - Eddie said none, no issues whatsoever. In fact, it was on the second generation motor after the first had failed (known in some Shelby GT350's).
3) "Any idea if the car had been tracked?" - Eddie said nope, not at all. The car had never been tracked or raced. The truth: The owner had done numerous track events and autocross.
The day after purchase, the truth came to head coincidentally as a colleague recognized the vehicle and mentioned he knew the former owner. All the above were complete lies from this dealer simply to close the sale. I have had thankfully no issues with the vehicle, not complaining about the deal, price, or car itself. The pure fact was the blatant lies and back peddling done when confronted.
After calling and speaking with Jaime, he offered to buy back the vehicle but said nothing about the lies his employee and he himself backed up. The car hadn't even been detailed, let alone washed - it was basically sprayed down with a hose (sticker glue still on windows, chew bar was in the passenger side pocket).
I was so fed up, frustrated and livid about the blatant lies and experience from the ordeal and just wanted it over. I loved the car, and still do - however, I DO NOT RECOMMEND this dealer. Go to the Porsche store in Delaware instead.
After I shared this experience, Eddie offered to pay for half of the detail I bought out of pocket and instead ghosted and didn't respond. Avoid Eddie, avoid Jaime, avoid this dealer.
terrible experience-many lies - pokertim
buyer beware if you consider working with this dealership. I wasted a whole lot of time negotiating a lease deal. It was nothing but shenanigans. Brian DeNight put 2 deals on the table over a 3 week period, both of which they reneged on and didn't honor. The most recent one was 3 days prior to closing on the deal when many arrangements were already made on my end. In both cases they admitted they made a mistake but did nothing to concede anything, instead actually insulting me and offering me a deal that was MUCH worse than either of the other 2 deals I had in writing via email.