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Everyone was professional. Easy purchase. We would buy... - Pon307g
Everyone was professional. Easy purchase. We would buy from them again. We give them five stars.
No pressure. They stayed open late for us an were thoughtful.
Top Reviewed Specialists At This Dealership
Used Car Manager
I had a very pleasant experience at Concordville Subaru .... - RBARNHOUSE002
I had a very pleasant experience at Concordville Subaru . Anthony my sales rep. was very knowledgeable and did an excellent job of explaining the key differences between the various models available...I also appreciated his approach to sales , their was no pressure to buy and I felt it was more about getting me in something I would be happy with then just making a sale...I would highly recommend this dealership and would give Anthony my sales rep. 10 stars if I could..
Sales & Leasing Specialist
I had an excellent experience with Marty Smith... - TCRAWSON
I had an excellent experience with Marty Smith purchasing a pre-owned 2018 Forester. He answered all my questions, was attentive to my needs and went the extra mile to help in every way.
Pre-Owned Sales Consultant
New Car Sales Consultant
Melissa made my experience absolutely wonderful! What may... - Jgiordano
Melissa made my experience absolutely wonderful! What may tend to be a lengthy process, felt like a breeze. I couldn’t be any happier with my experience, Thanks again!
Very efficient and friendly... I really like I can... - saa001960
Very efficient and friendly... I really like I can schedule on line..get notifications and the service is really good.. love my crosstrek.. it's reliable
Mistakes - linniej24
If I could return my car and buy elsewhere I would. The only part of the whole experience that was pleasant was when I originally entered the building looking for a new car. Once I agreed to purchase, it went down hill. It's been two weeks and I am still dealing with the aftermath of all of their mistakes and uncouth ways of dealing with customers.
1.They informed me my car was available to pick up the day I told them I would buy. They called me a few hours later saying that they promised it to someone else...but "no big deal."
2.They told me they'd call me between 12-1 the next day to inform me of next steps. I called them at 2:30 since they never called. They told me I could then pick up the car that day.
3. 3/4 of the way there I remembered I forgot my registration and tags. The sales rep. was informed of this upon my arrival. He told me it wouldn't save me much money. His manager told me it wouldn't save me any money and if I really wanted my own tags, I could pay money to get them transferred later...I brought my tags back the next day--it saved me $100.
To make this long story even longer--the kicker is when,
4.TODAY, two weeks after I bought my car, I was accused by the Finance manager, of being on drugs when I made the transaction. I paid for the car part cash, part check-in full. He told me the amount to write the check out for. His math was wrong.
5. He left me an urgent message a few days later to tell me I owed more money. I called him back that afternoon. He returned my call one week later.
6. During our conversation today, he blamed the incorrect amount on me stating, "Well, you were just in the accident and were on pain pills..." I interrupted him...told him I was never on pain pills...he continued with "Well, you were tired..." I then reminded him how the transaction actually occurred.
--I mentioned 6 ways someone in their organization messed up with my car buying experience; there were three more ways, but I do not have time nor do you want to read all of that. If I could return my car and buy elsewhere I would. I wish I could give this place a '0'.