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Went extra mile, expedient, friendly - gsandone
Sought a limited supply Ascent. Laura Hart Siano made the effort to locate the car. She's very personable and knowledgeable. I recommend her highly.
Top Reviewed Specialists At This Dealership
Senior Sales Consultant
Great service experience - FARROWMARY
The service is the reason I would buy a new car here even if I thought Might want another car. Such as a Lexus or caddie
Pre-Owned Sales Consultant
New Car Sales Consultant
Honest, Fair and Patient - artiedickson
Words can not express the awesome service I received from Tyler Pini. He was honestly and treated my wife and I fairly, with no undue pressure. I got to test-drive many vehicles with the dealership close to closing, and the sales team worked to come up with the best arrangement they could make on the vehicle we chose. I drove off with a deal that made me comfortable. Thanks for your patience and keep up the great work!
you sign, your stuck with it - NeverAgain
I purchased a certified Nissan with the assumption that everything in buying a car was attended to. The boast a 160 point examination of the car and that all points are "LIKE NEW" Come to find out that when the car warmed up the idle shakes the car and the Nissan CVT trans, at 1500 rpm shudders, none of this disclosed at the time of sale.
As it turns out Nissan found a way to relieve itself from responsibility by actually naming the transmission issue as torque converter lock up. This however does not cover the bad idle which they said they simply can't fix. So asking to return the car was denied, so I asked for another car replacement which was agreed to but the original car was now worth $2000.00 less, literally the next day after the sale.
My advise to anyone buying a car at Concordville Nissan is to bring a lawyer because that's where I'm at now.
Mistakes - linniej24
If I could return my car and buy elsewhere I would. The only part of the whole experience that was pleasant was when I originally entered the building looking for a new car. Once I agreed to purchase, it went down hill. It's been two weeks and I am still dealing with the aftermath of all of their mistakes and uncouth ways of dealing with customers.
1.They informed me my car was available to pick up the day I told them I would buy. They called me a few hours later saying that they promised it to someone else...but "no big deal."
2.They told me they'd call me between 12-1 the next day to inform me of next steps. I called them at 2:30 since they never called. They told me I could then pick up the car that day.
3. 3/4 of the way there I remembered I forgot my registration and tags. The sales rep. was informed of this upon my arrival. He told me it wouldn't save me much money. His manager told me it wouldn't save me any money and if I really wanted my own tags, I could pay money to get them transferred later...I brought my tags back the next day--it saved me $100.
To make this long story even longer--the kicker is when,
4.TODAY, two weeks after I bought my car, I was accused by the Finance manager, of being on drugs when I made the transaction. I paid for the car part cash, part check-in full. He told me the amount to write the check out for. His math was wrong.
5. He left me an urgent message a few days later to tell me I owed more money. I called him back that afternoon. He returned my call one week later.
6. During our conversation today, he blamed the incorrect amount on me stating, "Well, you were just in the accident and were on pain pills..." I interrupted him...told him I was never on pain pills...he continued with "Well, you were tired..." I then reminded him how the transaction actually occurred.
--I mentioned 6 ways someone in their organization messed up with my car buying experience; there were three more ways, but I do not have time nor do you want to read all of that. If I could return my car and buy elsewhere I would. I wish I could give this place a '0'.
New Car Sales Manager
Finance & Insurance Manager
Asst. Service Manager