BUYER BEWARE! - Debbie B.
DO NOT DO BUSINESS AT THIS DEALERSHIP! That sums up the opinion of this 11 year customer of Kia of West Chester. I bought 3 vehicles in that time and leased my last car 3 years ago. At the signing for this lease the finance agent at the time verbally stated and showed me the exact price I would have to pay if I wanted to keep the car at the end of the lease. Fast forward to the present when my lease term is ending. I decide that I want to keep the car and contact Kia of West Chester for assistance. For 2 weeks I asked for the buyout package to send to my credit union for financing. Finally, when I express my frustration of not getting this paperwork I'm quoted a price $1000 above my contracted buyout price. I'm put in touch with the GM Tom Burrows who tells me that it's Gov. Wolf's fault and that the dealership charges everyone $1000 and it wouldn't be fair to not charge me or to make decisions on a case by case basis. Thanks for valuing my 11 years as your customer! After some research I learned that Gov. Wolf did indeed allow dealerships to add this $1000 to the price of vehicles sold to help them through the covid-19 crisis, but it is voluntary for the dealerships (of course Kia of West Chester jumped on the opportunity to screw over their customers.) Thanks for looking out for the little guy, Gov. Wolf! But that's a topic for another time. I searched on Better Business Bureau website and found out Kia of West Chester has a D- rating. After reading other reviews of Kia of West Chester I guess that D- is well deserved. I searched other dealers and found one with an A+ rating and went there. My salesperson was super! I was treated as a valued customer, even though I was a new customer. They don't charge an extra $1000, but it doesn't matter because I bought a brand new Kia Soul and they have my well maintained, low mileage leased car to sell to another valued customer. I guess I got the last laugh this time, Kia of West Chester! Jim Sapala, you should be ashamed! Your dealership used to be a nice place to buy a car, sadly it is far from that now. BUYER BEWARE! DO YOUR HOMEWORK BEFORE DOING BUSINESS AT KIA OF WEST CHESTER!
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