Dodge Service Centers near 20149

ABSOULTE CROOKS. RUN RUN RUN from this dealership. I'd... - Dana.Klevze

ABSOULTE CROOKS. RUN RUN RUN from this dealership. I'd give a NEGATIVE review if I could. I brought my vehicle in for a check engine light the day before leaving for vacation. AARON told me everything would be covered under a recall warranty and my rental would be covered 100%. I got NO phone calls letting me know what was being done to my vehicle or when it was done and ready for pickup. When I called on a Friday night after driving for 8 hours, I was informed I would be charged over $1000 and have to pay for the rental. I had no choice but to return the rental to avoid extra charges and was left carless all weekend with two children. They gave me NO options and I have to wait until Monday for a manager which means I have to take off from work because of their error. Aaron lied to his manager to cover himself and told me I should have "assumed" I would be responsible for my rental. He didn't think he had to tell me.... Corporate said "the dealerships are their eyes and ears" and only take their word. So much for customer satisfaction.

Worse service ever. For an annual oil change, was told... - iw

Worse service ever. For an annual oil change, was told that they are not busy, still I made an appointment, was told that it will take one hour. An hour and a half later, I checked to find out that not only they did not start on the car but they are going for lunch. When I inquired how come it is not ready as I was promised, the arrogant service woman assigned to my service said: they are entitled to have lunch. Don't you think so? If you don't like it, why don't I bring you your car. NEVER AGAIN. not sales and not service.