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Questionable Pricing. Dishonest about gift card - carguy
I have used this dealership for my new Camry's included 2-year maintenance. Toyota paid the bill, but I did receive a bill of service every time. So I had the itemized cost of the service
After the 2-year expired, My daughter brought the car for an oil change and was charged way over $100. I wondered what kind of oil change would cost over $100. So I sent her the old bills and she found out that she was ripped off. Her bill had the same line items but much higher prices.
The Camry is due for another oil change. She did not want to go back to Ourisman again. But Ourisman sent us a $35 Loyalty Gift Card. So I sent her back to Ourisman again last week. She was once again quoted the $100+ price and she walked out. I chatted with a Michelle Jones and was told an oil change should be $72.81 all inclusive.
My daughter brought the car back in today and got the $72.81 oil change. The dealership refused to honor the $35 Loyalty Gift Card, saying there is a $100 minimal spending restriction. My daughter pointed out that the $100 restriction is not stated anywhere in the terms of the gift card. A Mike Hillyard brought out a gift card mailer that contains a $100 restriction. I told him that I am 100% sure this is NOT the the mailer my gift card came with. He blamed me for not listening and would not talk to me anymore. My girl had enough and just paid the full price and left.
Upon close examination I figured out why I did not recognize the pamphlet at all. Their mailer is from a different Ourisman: Ourisman *FairFax* Toyota! Ourisman Fairfax's term states: "Cannot be redeemed for cash. Must be presented at time of transaction. Valid in Sales, Service, and Parts for one transaction only. $35 off any purchase of $100 or more at Ourisman Fairfax Toyota. Cannot be combined for other offers or discounts."
The terms printed on Ourisman Chantilly's gift card is identical except it does not have the "35 off any purchase of $100 or more at Ourisman Fairfax Toyota." part. Apparently the Chantilly dealer misprinted their gift card and borrows the Fairfax dealer's mailer to fend off the customers! I have photos to back up my story. Let's see how Ourisman Chantilly respond.
I would like adjust my review. The general manager of... - Andy.fones
I would like adjust my review. The general manager of the dealership got involved and reviewed the facts. The dealership stepped up and submitted the timeline to Toyota and they have agreed to fix the transmission as a warranty claim and absorb some of the labor charges so I had no out out of pocket expenses.
Well done and thank you.