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If there’s a way to describe a flawless, smooth and... - Kvnbernal1
If there’s a way to describe a flawless, smooth and incredible purchasing experience, I’d say this was it. And it’d have never been possible without Eric’s help, who always goes the extra mile for his customers, is capable to make you feel as his top priority, and who’s always by your side throughout the entire process and makes sure you’re completely satisfied with your new vehicle!
Top Reviewed Specialists At This Dealership
Master Certified Sales and Leasing Professional
Used Car Salesperson
Appreciate the new features to be able to see through my... - J8park
Appreciate the new features to be able to see through my phone the results of my service visit and explanations for any recommended actions. Also like the ability to make the payment through my phone.
Made an online appointment for an oil change and a loaner... - BlueXF
Made an online appointment for an oil change and a loaner vehicle. Got a text confirming the appointment and loaner.
On arrival was informed that they had no record of my appointment, and do not give out loaners for oil changes. My choice was to wait in a waiting room with people within 6 feet or take a ride home in a shuttle van. Neither was a healthy choice, but riding in a van with a non-COVID tested driver seemed less risky than sitting in a waiting room.
A short time later I got a text with multiple upsells/recommended maintenance. While I do enjoy paying $100 for wiper blades and an amazing $2000(!) for tires, the fact that I even got this text shows that they did have a record of my appointment.
The fact that they were too lazy to provide a loaner car means I went and got tires elsewhere. Wipers I did myself.
To state the obvious point....no, you aren't making any money on the oil change when you hand out a loaner car. But the whole point of a dealership service department is to get FUTURE business.
Treat someone right on a loss leader and they'll return for the big stuff......if a dealer service department provides a positive experience, people WILL return, even if the dealer is more expensive.
This is simple basic stuff. A Mercedes service department should be able to hit a home run on this.
Had I been in a loaner car there's a 95% certainty I would have had the additional $2500+/- work done just to get it done.
Competent and friendly service. The facility is clean.... - Oliver
Competent and friendly service. The facility is clean. Service is fast. I like the courtesy car system. I’m a client since yeard and would recommend anytime.
Bought a new S560 from Steve at Euro Germantown about 2... - swindc
Bought a new S560 from Steve at Euro Germantown about 2 months ago, everybody was great. They worked a deal out for me that got me out of my early Lexus lease trade and into the car I wanted. Followed up and kept in touch with me over the couple months it took for me to get to where I was ready to make the trade. Had a few teething issues with the car and Jeff in Service has taken great care of me. Friendly and thorough and genuinely cares about my satisfaction. I would recommend very highly.
Service was fine at this dealership. I took my GLC 300... - erisus
Service was fine at this dealership. I took my GLC 300 for B Service. I just have one small complaint about the lady who took in my car, I wish I'd gotten her name. At any rate, she made a comment about my car needing to be washed and asked me whether i wanted them to do that for me. I said I would (I didn't know that it was something that had to be asked for), but the only reason I remember this is because the tone sounded a bit judgmental. Which was fine, I probably would not have even remembered it EXCEPT that when I got the car back, there were splotches of dirt on the inside where the door meets the frame. The combination of her asking whether i wanted the car washed AND then not getting a completely cleaned car irked me for some reason. Maybe I'm just expecting too much, but if you want to strive for 5 Star service, maybe this will be constructive criticism.
Euro Motorcars Bethesda