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After twelve excellent years of service to me as their... - PDeoudes
After twelve excellent years of service to me as their customer, King has reneged on its commitment regarding my Yukon Denali purchase. Under new leadership, profitability trumps customer service now. I no longer recommend King for your new car purchase and no longer refer folks to them since their best salesman has left as well.
Review of Purchase/Lease of 2020 CadillacXT5 - ebesbrown
I leased my 3rd Cadillac today using my same salesman, Robert Alexander at Capital Cadillac. Once again, Robert was able to anticipate what I wanted and like, He was able to have precisely what I wanted and what suits me. It is refreshing to have someone in this business who does not make you feel "pressured" and who honors what I think is right for me. In years past, I have had the opposite opinion of some car dealers and salesmen. Not only was Robert hospitable, Kevin Graham remembered many things he and I had discussed 3 1/2 years ago when I leased my last Cadillac. These personable touches make a customer feel appreciated and that they are not being "sold a bill of goods." LOL. Even if we are, I feel better about it because the dealership is so helpful and concerned about making my experience wonderful.
It was a terrible experience. The dealer calls me for a... - marcanthony0915
It was a terrible experience. The dealer calls me for a recall repair. I schedule my appointment for a Saturday morning. When I arrived at the dealership they then tell me that can’t do the repair because the car was out of factory warranty
The service was adequate and addressed my concerns.... - DS1973
The service was adequate and addressed my concerns. However, I believe that the team should provide closer attention to make additional improvements to customer service. I brought my vehicle in during a seemingly 'slow' time but the sense was that the employees were busied and was only interested in the minimum information required to perform service. This is the second scheduled servicing where the response from the employees was sort of 'meh'. I don't recall the name of the service cashier, but she was personable and professional. A good example of customer service in my opinion. I intentionally bypass several Buick dealers to bring my vehicle in for service as this is the dealer from which I made my purchase. If the customer service improves, I will make my next purchase from here as well. If it declines, I will take my business elsewhere.
Other than the observation outlined here, the results of the attained service have been at least on par with other manufacturers that I have dealt with. I would hope that the level of customer service continues or improves.
We purchased a few vehicles from Fitzgerald and use your... - LUCYKRAUSE
We purchased a few vehicles from Fitzgerald and use your service center.
We love working with you. It is always a pleasure. Everything is done timely and professionally.
Horrible communication, un-empathetic workers. My check... - Nat B
Horrible communication, un-empathetic workers. My check engine light came on & they just refreshed to turn the light off, rather than finding the true problem. They had my vehicle for weeks and never found or fixed the problem.
My sales person Name is Nicole Wilkins. She did an... - Juanita8862
My sales person Name is Nicole Wilkins. She did an excellent job at locating a perfect vehicle for our family. She went over and above and we will always go to that dealership and ask for her for any future purchases she has a beautiful personality and treat you as if she's known you for a long time thank you for such a great experience.
Nice and clean facility. Friendly people. We worked with... - Galina
Nice and clean facility. Friendly people. We worked with Henry Doperak. He is very knowledgeable and friendly. We enjoyed working with him and had a great experience.
took 04 denali in for first service -- very helpful and... - jrussell
took 04 denali in for first service -- very helpful and thorough. Did not buy my vehicle from them, but they will get all my service business if they continue to deliver like they did.Very clean shop and friendly people.
Used car purchased at Chevy Chase Cars incurred $8000... - williamr186
Used car purchased at Chevy Chase Cars incurred $8000 worth of repairs within 2,000 miles of purchase, major parts failures that would have had to have been noticed by any competent inspector leading me to believe all they do is wash and wax. Dealer refused any responsibility. Would NEVER recommend.