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Jim Coleman Honda provides excellent sales & service.... - email@example.com
Jim Coleman Honda provides excellent sales & service. Everything was explained so well & so patiently to me. The salesman even let me use his computer to read Consumer reports!!
Top Reviewed Specialists At This Dealership
Automotive Sales Consultant
A+ Customer Service from Jon Vu and the Bill Page team.... - C&JRhodes
A+ Customer Service from Jon Vu and the Bill Page team. Jon was amazing from the start. I was looking for a used Honda for my daughter. We had a unique situation that was not easy however Jon did not stop fighting for us until the deal was done. He communicated several times daily and was always honest about the situation. Ultimately we left the dealership with the vehicle my daughter wanted under all the terms that we set to accomplish. I felt like Jon Vu really cared about our situation and genuinely did everything he could to help. We are beyond pleased and I believe you will be too if you ever visit him and the dealership.
(Larry - sales manager and Ty - Finance were great as well and helped get our deal done as well)
C & J Rhodes
New Car Sales Rep
Excellent buying experience!Thanks, Pei Pei for making... - Lisett Salazar
Excellent buying experience!
Thanks, Pei Pei for making our recent purchase a very pleasant experience. The entire process was thorough, honest, and professional.
Pei Pei kept us well informed along the way about timing and next steps. It was a pleasure working with her and I would highly recommend anyone to go to Criswell Auto
New Vehicle Sales firstname.lastname@example.org
New Vehicle Sales email@example.com
Pre-Owned Sales firstname.lastname@example.org
Edward Jordan was very professional, helpful, and... - sasa.abbas01
Edward Jordan was very professional, helpful, and knowledgeable. He honestly helped us throughout the whole purchasing experience. Overall the customer service experience was great. Also, Vaca was very helpful and supportive throughout the process.
I thought the customer service was great and considering... - louis.mcbride56
I thought the customer service was great and considering the constraints of my work schedule, timing is everything to me. The loaner was on time and my car was ready when I arrived to pick up. Great service again. Thank you Rachel Higgins.
Best and easiest purchasing experience I have ever had,... - gagreen43
Best and easiest purchasing experience I have ever had, thanks to an excellent
job by Stan Bailey. Highly recommend this dealership for a no nonsense
buying experience. Thanks to all who made this possible.
Just bought a Honda pilot yesterday. They matched the... - pilot-se77
Just bought a Honda pilot yesterday. They matched the price from another dealer. So figured got a great price. And this is where they get you -- they nickel and dime you with all the accessories that other dealers include with the car.
And the list is long and in small print so unless you read it carefully, you won't know that wheel locks are part of the "accessory" list. I'm surprised the engine is not on there as well.
Wheel locks as an accessory on 20" Honda rims, really? I have bought so many Hondas over the years and this is the first dealer that said it is an accessory. And I only found out that my 20" black rims didn't have them after I came home.
So the next day, I go back thinking that I could just ask for them by showing them that other dealers just include them (3 random, different dealers) for the exact same car. Nope! I spoke with the GM and didn't make me feel like a valued customer who just spent 40K on a car. Felt more like a sucker, "you bought the car and now you ask for something..." The message was I have to pay for them, sorry. Didn't seem like they care if they lose loyal customers.
If you're in the market for a Honda, go elsewhere -- like Fairfax Rosenthal. I bought a Honda accord there and a much better experience. The only thing going was the new sales person I dealt with -- very nice.
AGAIN, avoid this dealership -- after you purchase -- you'll be treated like 2nd class. I certainly felt like it.
Brown's used car sales team is dishonest and engages in... - das126
UPDATE 6/27: After my review below, Brown's called me and offered to honor their original price quote from TrueCar, so I decided to buy the car. Brown's was short staffed in their finance department, so I had to wait three hours even though we already worked out the details by phone, but I appreciate them deciding to keep their word in the end.
Brown's used car sales team is dishonest and engages in lowballing. Brown's provided me with prices and fees they said were comprehensive, and they stated verbally to me that they would honor their listed prices from TrueCar.com, which included fees. Later, Brown's reneged on their own written price quotes and verbal statements, tacking on previously unlisted fees - first a $999, then $499 pre-delivery inspection fee, and later another $999 fee to account for the cost of fixing three problems with their Certified Pre-Owned car (problems that would have been covered under the CPO warranty anyway). Obviously, there are going to be fees on top of any car purchase, but staff at Brown's are engaging in dishonest and intentionally deceptive sales practices to get customers like me in the door, then tacking on more charges later.
I will update this review if Brown's decides to honor its written price quotes and verbal statements. Otherwise, the review will remain.
Javier is a very good salesperson. He was extremely... - Jim L
Javier is a very good salesperson. He was extremely helpful and was very knowledgeable about the models we were interested in. Had all the answers and was honest. No pressure. It was a few weeks between our initial visit and when we returned to purchase and he was completely understanding. I would highly recommend working with him when you are ready to purchase a Honda.
Avoid this place if you can. They overcharge you and... - Americano
Avoid this place if you can. They overcharge you and offer extra services. A guy overcharged me for air filter. He charged me $114 (without taxes) for just air filter when the cost of it just $8. Very disappointed!
Another great buying experience with Herson’s! This is... - Jim
Another great buying experience with Herson’s! This is the 10th vehicle that our family has purchased from Herson’s Honda, and we’re never disappointed. Our salesperson, Aaron Phillips, is always wonderful to deal with—he’s very responsive, absolutely knows his stuff, doesn’t pressure you into anything you don’t want or aren’t interested in, and moves the whole process along quickly and efficiently. I really can’t imagine going anywhere else to get our Hondas or to get them serviced!
Please don't do what we did and ignore the reviews of... - tracymueller7
Please don't do what we did and ignore the reviews of this place!! My husband and I purchased a 2020 Honda CR-V from them last night and this was easily our worst car buying experience EVER. Prior to arriving, we had a great experience with our saleswoman who had two models of the vehicle we were interested in pulled up to the front awaiting our arrival at our request. We quickly decided on which one we wanted and began the paperwork. This is where is started to go downhill. We repeatedly mentioned in text, email and person that we were not interested in financing as we already had it line up through our credit union. When we began, questions about what our rates, payments, etc would be, started. I again reminded our saleswoman we had financing line up and weren't interested in this and she stated these questions were just part of the paperwork and were required of her to ask. While chatting politely with us, she brought some paperwork for us to begin signing and told us both it was the standard papers to get the ball rolling. Our mistake was not paying more attention and instead trusting her. After waiting well over an hour, we were finally taken back to finance and after signing papers there and waiting for the finance representative to call to our credit union and verify the check, I decided to go through my email. Imagine my surprise to see an alert from Credit Karma telling me I had a new hard inquiry on my report. I opened my account and lo and behold, Pohanka Honda had run credit checks on both myself and my husband despite us stating no credit was needed. The on duty manager had come into the room at this point to assist the finance person with something so I asked why a credit check was performed without our consent and after a moment of appearing flustered, he began to rifle through our papers and pulls out the forms our sales person told us were just "standard papers". in tiny writing on the bottom in a very large paragraph, it states by signing, we are applying for credit and authorizing them to run credit checks. This didn't sit well with either of us. The manager began to stumble through an explanation stating it was the general managers policy to run credit checks on everyone who buys a car just incase their bank check doesn't clear. When further questioned, he then stated it was because of 9-11 and the federal law requires them to do it to prove we are who we say we are and that we aren't terrorists. What he was referring to is the Patriot Act. Anyone with a slight knowledge of the Patriot Act knows this doesn't require or allow car dealerships to run a credit check on customers. We argued rather heatedly with him over the topic and at one point he told the finance lady since we were "bending him over a barrel" to just cancel our sale. At this point, all papers had been signed, the check had been authorized and filled out with all of their information. I was more than thrilled to do this and to this very minute wish we would have, but my husband just wanted the whole thing to be over. We walked out of there with not only a godawful experience, but also with a car that in the grand scheme of things, wish we wouldn't have bought from them and we are now looking into our options with hiring an attorney for their unlawful practice of running credit checks on unsuspecting customers. Please, please, please, read all the reviews of this place and think twice before dealing with them.
Bought my car at this dealership, was told the Drive... - M Brown
Bought my car at this dealership, was told the Drive shaft had to be replaced. After leaving the dealer a day later the work performed failed, had to have it fixed again it failed again, the lack of communication and and respect shown was horrible not to mention how long it took to fix. It's sad the treatment I received being I actually purchased my vehicle there I will try another Honda dealer for future service.
I bought crv lx from this store 2 days ago. And I call to... - Parvez Hussain
I bought crv lx from this store 2 days ago. And I call to sales man I want to return or exchange crv. He told me, they don't have returned policy, but they have an exchange policy. I set up an appointment today with the manager. But he said they don't exchange policy. I'm very frustrated 😩 about this issue,. Really bad experience from ourisman Honda.
I have had two cases with Darcars of Honda were the... - Camerie.Porter
I have had two cases with Darcars of Honda were the repairs on my vehicle have been done very unprofessionally. The first time they changed my oil the cap was left off and the fumes quickly entered into the car. The second time they forgot to place the lug nuts on my tire causing my car to wobble very badly. I was so scared because I didn't know at first what the issue was. I placed my trust into Darcars of Honda and this is the second time that they have dropped the ball. They state on their website and when you call in the safety of their customers, which they don't. That is false advertisement and they placed me in danger not once but twice.
Jim Coleman Honda
New Vehicle Sales Manager email@example.com