The Short: This dealership can't be trusted. Avoid them.... - LRDisco19
The Short:
This dealership can't be trusted. Avoid them. They sold me a CPO vehicle and then demanded more money or they would not include the CPO warranty. I wouldn't agree to more than the original deal. Move on, it's truly not worth it.
The Long (cut for length):
This took place over the course of roughly a week. I was buying the vehicle in DC coming from WY. I found a CPO 2019 Discovery VIN: SALRR2RV0KA095978 Stock:689RL on their site. It was listed CPO on their site, landroverusa, usaa, cars.com... It was listed CPO everywhere. Chad Dyer was my salesperson and I offered him $X on 5/6. He said he would talk to his manager, Ami Santiago, and call me back. A few minutes later he said, "she said sell it." There was no back and forth or anything. Chad told me congrats and sent a pic of sold sign in the vehicle w/my name. He also stopped an interested party from test driving it. I gave him my CC info and they processed a $1,000 deposit on 5/7. Chad told me he was looking into arranging shipping because he often times ships vehicles. I asked when I would sign everything and he said I would hear from the finance people that day (5/7). He had me send him over insurance, DL, and later told me that he was working on the title and papers were ready. They would be overnighting me the paperwork. Later that day I got a call from Kasra Kassiri (finance director). He asked if I wanted an extended warranty. I said I didn't need it since it had the 5yr 100k warranty for being CPO(as stated on their website and previously confirmed by a dealer representative, Luis Ramos, along with the in service date and end of 5yr period).
This is where it goes wrong: where LR Alexandria fails to honor their agreement. Kasra tries to tell me that the vehicle isn't CPO. I tell him he is wrong and it says it is everywhere the vehicle is listed. The carfax for the vehicle even says it was CPO when first listed for sale 8/19. He says he will check on it and call me back.
I call Chad and ask what is going on. He says he thought it was not CPO and asked if it said it online. I said it does... He then said he would get it squared away for me.
I call back, but no one answers my calls. I speak with Kenny Creswell, a manager below Bill. He was off and isn't familiar with the situation but will call me back.
A couple hours later I hear from Chad saying they won't sell me the vehicle at $X with the CPO warranty. I said that was unacceptable and I wanted to speak with Bill or Kenny. I called the dealer again. I was told that Kenny would call me back.
When Kenny called me back he said he had spoken with Bill and I could have the vehicle at $X but not the CPO warranty. If I wanted the CPO warranty (listed on their site) I would have to pay $X+$1,762. He said that was now the only deal on the table and if I didn't want it he would refund my deposit. I said I want the deal that was agreed to. I asked if Bill would please call.
I never heard from Bill so I tried again. I tried Chad's cell and he asked me to hold on. Kenny then came on the line. He told me that he had spoken with Bill and the best they would do with the CPO warranty is $X+$1,762. I again requested Bill.
Later that day Kenny called me and said Bill would do $X+$1,000 with the CPO warranty. I told him I would think on it.
I emailed Bill laying out my experience and that I would ask an attorney if they had committed consumer fraud via post agreement modifications but I would rather just buy it for $X.
Bill emailed back saying I could have my attorney reach out and that they would only do $X+$1,000. Fees weren't worth it.
5/9 I get an email from SiriusXM congratulating me on my new Discovery (because they marked it sold to me). Snail mail came around 5/17. The 3 month trial for this vehicle ends 8/7 showing they reported it sold on 5/7.
Late 5/10 I got a text from Chad asking to call Mon morning. I do. And don't hear back.
5/13 my deposit showed returned and the vehicle was off their site in a few days sold to someone else.
The GM Bill Colgate failed to honor the deal. I think Kenny and Chad were doing their best given their positions. Bill never returned my calls.
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