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We leased a new Mini at the beginning of July and we... - P.S.
We leased a new Mini at the beginning of July and we still have not received our permanent registration and license plates despite assurances from management and sales that their documentation department was capable of completing the paperwork for all 50 states, and despite having paid in advance for sales taxes and an additional fee covering the processing of the new title and registration. I have been calling multiple times every week to resolve the issue and the manager, Tim Woods, has not even bothered to return a single one of my calls. While the sales team has always been courteous and as helpful as they can be, the tag and title department and management team clearly do not care about their customers' experiences post-purchasing/leasing a car.
Absolutely the rudest most inconsiderate business I’ve... - Dave B
Absolutely the rudest most inconsiderate business I’ve experienced. The salesman Josh did not know the product and the sales manager Nick did not have the courtesy of providing a reply phone call or email. Not a smart or good way of doing business. Buy from anyone other than a passport dealership
My experience with Passport Mini of Alexandria was the... - Delmrogers
My experience with Passport Mini of Alexandria was the absolute best. My salesman and finance lady, Vinnie and Paula were great. They made me feel like part of the team. Also the cashier at this location was great, unfortunately I can’t remember her name but she was very sweet. I had a few issues but Vinnie and Paula made it so those issues were painless and easy to overlook. This a 5 star car buying experience. Please ask for Vinnie if you’re looking for a Mini in Alexandria.