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I had an excellent car purchase experience. I had no... - alemieneh
I had an excellent car purchase experience. I had no issues with my New Benz . Edwards is the best . He made it easy and flawless . He is very helpful and responsive any time I need info about my car even months after purchase . Highly recommend.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Sales and Leasing Consultant
Sales and Leasing Professional
If there’s a way to describe a flawless, smooth and... - Kvnbernal1
If there’s a way to describe a flawless, smooth and incredible purchasing experience, I’d say this was it. And it’d have never been possible without Eric’s help, who always goes the extra mile for his customers, is capable to make you feel as his top priority, and who’s always by your side throughout the entire process and makes sure you’re completely satisfied with your new vehicle!
Master Certified Sales and Leasing Professional
Used Car Salesperson
I have been coming to this dealership for years now. They... - MercedesLover
I have been coming to this dealership for years now. They always do a good job and are customer service focused. I always feel comfortable coming to them concerning my service needs.
Made an online appointment for an oil change and a loaner... - BlueXF
Made an online appointment for an oil change and a loaner vehicle. Got a text confirming the appointment and loaner.
On arrival was informed that they had no record of my appointment, and do not give out loaners for oil changes. My choice was to wait in a waiting room with people within 6 feet or take a ride home in a shuttle van. Neither was a healthy choice, but riding in a van with a non-COVID tested driver seemed less risky than sitting in a waiting room.
A short time later I got a text with multiple upsells/recommended maintenance. While I do enjoy paying $100 for wiper blades and an amazing $2000(!) for tires, the fact that I even got this text shows that they did have a record of my appointment.
The fact that they were too lazy to provide a loaner car means I went and got tires elsewhere. Wipers I did myself.
To state the obvious point....no, you aren't making any money on the oil change when you hand out a loaner car. But the whole point of a dealership service department is to get FUTURE business.
Treat someone right on a loss leader and they'll return for the big stuff......if a dealer service department provides a positive experience, people WILL return, even if the dealer is more expensive.
This is simple basic stuff. A Mercedes service department should be able to hit a home run on this.
Had I been in a loaner car there's a 95% certainty I would have had the additional $2500+/- work done just to get it done.
Bought a new S560 from Steve at Euro Germantown about 2... - swindc
Bought a new S560 from Steve at Euro Germantown about 2 months ago, everybody was great. They worked a deal out for me that got me out of my early Lexus lease trade and into the car I wanted. Followed up and kept in touch with me over the couple months it took for me to get to where I was ready to make the trade. Had a few teething issues with the car and Jeff in Service has taken great care of me. Friendly and thorough and genuinely cares about my satisfaction. I would recommend very highly.
Purchased my 3rd Mercedes Benz and very pleased.This is... - somuahfamily
Purchased my 3rd Mercedes Benz and very pleased.
This is the best car buying experience I have ever had; at the Mercedes Benz at Tyson corner .The car was so clean that I did not need to test drive it, just did the paperwork and paidfor it .This was the fastest and easiest car purchase . Excellent and outstanding customer service by sales Manger Wisdom Doamekpor and sales consultant Nam Su
You guys are the best and will be a return customer for sure.
Please go to Mercedes Benz of Tyson Corner for your next Mercedes Benz
Had to come back to MB Chantilly because they have best... - Sam
Had to come back to MB Chantilly because they have best car service compared to Arlington and Alexandria. Customer service is what brought me back, even though they are the farther compared to the three.
Euro Motorcars Bethesda
Mercedes-Benz of Silver Spring