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I bought a new Hyundai Santa Fe from this dealership in... - Steffan
I bought a new Hyundai Santa Fe from this dealership in February 2020. I was not impressed with my experiences with Shaun Thompson (finance manager), Alejandra Pena (sales consultant) and Hess Darvish (GM). I found them to be very pushy and inattentive to my needs during the buying process. Following the purchase of the vehicle, they will harass you to give them a 5 star review. The post buying customer service is non-existent. I needed some copies. of my warranty purchases and it took several weeks to get them. They were dismissive and unresponsive, but after several attempts including a call to the corporate office I was finally able to get this simple request of getting a copy of warranty information resolved. I will never do business with this dealership again. If you want a hassle free experience, then don’t shop here.
I recently had the pleasure of working with Samuella... - William Thompson
I recently had the pleasure of working with Samuella Betts and Kalil to purchase a new(er) vehicle for my family. They went ABOVE AND BEYOND to not only make sure that I purchased the vehicle that I wanted, but also to be super kind, courteous and make the process seamless.
I HIGHLY recommend SAMUELLA BETTS and KALIL when you visit this dealership! You won't be disappointed!!
Just to drive the point home of how great a service they provided. I had previously had a TERRIBLE experience 14 years ago at this same dealership. I didn't realize it was the same place until I pulled into the parking lot. I literally almost turned around and went elsewhere. My experience with SAMUELLA BETTS & KALIL totally changed my mind and perspective about this dealership. If I'm ever in the market for another vehicle, they will be my first phone call!!
A very bad & ugly impression when service agent said that... - sean M9
A very bad & ugly impression when service agent said that my appointment was not on today’s schedule! Then when he put in my VIN into system, voila!! I was in their system on I think 07 MAY when I had made this Oil Change Appointment!! HOPE LESSON IS LEARNED to Train Service Agents Better!!
It was my 1st Free Oul Change & despite Service Agent’s Mistake, he did not offer to either do a free outside Wash nor a Free Vaccum!!
BUYER BEWARE - Tp1
BUYER BEWARE!!! GET EVERYTHING THEY OFFER IN WRITING!! Look very carefully at the car you're buying and every piece of paper.
They quote one number verbally then put a higher number on paper.
They promised to fix a scratch on the bumper BEFORE I signed. When it turned out it would need to be replaced at a high cost (not buffed out for lrless than $100), they refuse to do anything, it's my problem now. NOT how they acted before I signed.
I can't believe this place stays in business. With such... - jjhan2006
I can't believe this place stays in business. With such lousy service and attitude it is no surprise that they relocated to College Park so they can avoide their bad Darcars Silver Spring reputation. If they had done their maintenece job correctly the first time, I wouldn't have had to put in so much money later to fix problems they had caused. My car broke down on the highway shortly after their service because they didn't properly put things back together. When I complained to them, they had the nerve to try to get me in their shop and charge me for more service. I will never use them and I strongly urge everybody to avoid them like you'd avoid a sick bird in your back yard.
First New car - Peaches22
Lamar is an outstanding salesman.This is my first new vehicle .He made sure I was completely satisfied with my choice.Thank you,Ourisman Mitsubishi
This is a relatively "new" Mitsubishi... - alfarooq1393
This is a relatively "new" Mitsubishi dealership in the Silver Spring autopark. Actually, they have been around for a very long time as a Lincoln-Mercury dealer, but recently switched to Mitsubishi. I think this works in their favor, as they are very used to treating everyone like VIPs, since Lincoln back in the day was really your "upscale" type of car (and thus had very upscale clientele). Whatever the reason, this dealership has a great staff that is very friendly and attentive. Above all, what I really like was the lack of pressure. I mean, there was literally almost NONE. They simply did their best to show me what I wanted, and worked hard to make it a reality. I wanted the best financing rate (0% at the time), and they got it for me. I wanted it on a certain car (EVO or Ralliart) and they showed me several options. They never pressured me to look at or take anything I wasn't interested in. I have had that happen at SO many dealerships. I also needed to trade in my current car, and even wanted some cash back in the deal. They worked that all out no problem. Even the time with the finance guy to sign the contract was a breeze (normally, that is the part I dread the most). I was expecting to be back there for 2 hours while they tried to sell me a million different extended warranties, rust protection, or whatever else was the gimmick of the week. NOPE! They simply showed me a few quick options (like gap insurance) and that was it. It took just minutes. I can't really say I was sitting there more than 15 minutes total. The whole experience was just fast and painless. And just to qualify myself, this is my 5th new car purchase since around 1999, so I go through this around every 4-5 years or so, so I know about the new car buying experience. This dealership (at least the sales dept) is great. I have not had any service done there yet, but if the sales staff is any indication, I won't mind giving them a try. I would recommend Safford to anyone looking for a car, and especially anyone looking for a Mitsu. I am now rolling in my 2011 Ralliart and loving it.