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Exceptional Service by Herb Gordon. The Service Advisors... - BachelderD
Exceptional Service by Herb Gordon. The Service Advisors know Subaru cars and provide accurate advice on the maintenance. All questions are answered and the advice is designed to keep the Subaru in dependable condition. Quality service at a reasonable price is the reason continue to bring my Subaru to Herb Gordon.
Top Reviewed Specialists At This Dealership
Subaru Certified Sales Consultant
Subaru Certified Sales Consultant
Hey if you’re looking for a used or new car, you will not... - Roman S
Hey if you’re looking for a used or new car, you will not regret coming here! I bought a Lexus is300 at Beyer and truly had the best customer service!! His gave me a great price and even a better car!! Really recommend them! These guys are what you call a professional and customer first dealership!!! Definitely was more then satisfied with my experience here!!! Best dealership I’ve ever bought a car from!!
Pre-Owned Sales Manager
We had an excellent experience with Simon in Nov. 2020... - Lauren.buys.car
We had an excellent experience with Simon in Nov. 2020 buying a Subaru Forester! He was honest, personable, and worked hard to help us get a great deal! We would recommend Simon to anyone looking to buy and would go back to Stohlman for our next new car!
They're very friendly. I was tested driving a car and got... - meankitty279
They're very friendly. I was tested driving a car and got lost because I didn't know the area. The Manager gave me directions and stayed on the phone with me until I found my way back lol. I recommend this dealership. All the employees are professional and courteous.
I bought my bought my 2018 Outback at Stohlman Subaru. It... - Thomas.e.adams
I bought my bought my 2018 Outback at Stohlman Subaru. It was a very good experience compared to other dealerships I've dealt with. Stohlman's service department is excellent. They've done all the maintenance on my outback: scheduled maingtenance, recall, and minor problems. They always take the time to clearly explain everything. Overall excellent dealership.
Picked up a 2021 Crosstrek in Cool Gray Khaki at Farrish.... - John W
Picked up a 2021 Crosstrek in Cool Gray Khaki at Farrish. Friendly and easy to work with and good pricing... they even threw in a milkshake that my pregnant wife was craving to help close the deal!!
Kyle went above and beyond to keep me updated and make... - mdscafs
Kyle went above and beyond to keep me updated and make sure my visit was excellent and efficient from start to finish. From what I can tell, they run a great shop, and their phone switchboard folks are great too.
The best dealer at least in Maryland if not nationwide.... - Roger
The best dealer at least in Maryland if not nationwide. I have bought cars from at least a dozen other dealers in my life and by far.....and let me say again, BY FAR, the best dealer ever. They not only really take care of you and any problems or questions that you have with your new/used car but they go way way way out of their way to make things right. They don't nickel and dime you about everything. This is the first time that a dealer gave me a full tank of gas and an oil change on a used car that I purchased, I especially want to mention Tony Freeman, the used car manager. WOW, he is the best. Usually when you buy a used car and if you have problems with it even within a few days, it is your problem. But Tony, took care of every little problem like even getting me a new windshield wiper and when I had to leave my car in the repair shop he gave me a brand new loaner car free of charge. You do not get this kind of service and care even at a BMW dealer. If you are looking to buy a car and especially a used car, ask for Tony Freeman and his team. I would buy all my future cars from Fitzgerald and anyone i know I would recommend only Fitzgerald of Gaithersburg.
We are in the market for a new SUV for a young family... - abj81
We are in the market for a new SUV for a young family (due in 3 months with our first baby). Fitzgerald had the vehicle we wanted. Two others declined to purchase the vehicle and we were up for the purchase. We completed the finance process and were quickly credit approved (virtually - pandemic and pregnant women in a dealership was not recommended by the doctor). After our personal credit was ran and approved, we never heard anything! We called, and called and called. Two days later no answer. Finally I connected with a big wig from the manufacturer and received a quick response from them, not the dealer, why we weren’t sold the vehicle. Funke (saleswoman) lacked the simple follow up. Jenna Keller (sales manager) was flippant and careless. We gave her our paperwork and social security number to Jenna Keller and never received a call back with any update. We left multiple messages and emails for general sales manager Felipe Teixeira, as well as multiple messages for Scott Ascher - including text messages (another sale manager who failed to call us back). It’s incidents like this that warrant the traditional dealership model be wrecked by new entrants into the marketplace like Tesla - who doesn’t have any authorized dealers, just corporate stores. Imagine be told you are going to be sold a specific car, give your financial and personal information and never hear back after being credit approved. What an awful experience that could have been remedied by one call from anyone with any sibilance of leadership skills or business acumen. Thankfully the manufacturer’s corp team picked up the phone to give a status update so we could move on. I would never do business with Fitzgerald, as this appears to be a systemic problem that could have been solved by any one person at the dealership. Jenna Keller, Felipe Teixeira and Scott Ascher failed us and provided a horrid experience. Frankly, I don’t even have a beef with the saleswoman, Funke, as she is required to report to this type of leadership team.
From 1/18/21: I bought a 2007 Toyota Tacoma from this... - tjfmlf
From 1/18/21: I bought a 2007 Toyota Tacoma from this dealership yesterday, and it was a bit of a mixed bag. The good is that they responded to my on-line inquiries quickly. My sales rep., Khaled Yahiaoui, was quick to respond to my multiple inquiries via both text and email, and answered all of my questions. We eventually agreed on a price, and he agreed to bring the truck to me so I wouldn't have to go to the dealership. He was a pleasure to do business with, and I recommend him without reservation.
On the downside, as I was on their website looking at this truck, a pop-up discount for $1000 came up, and said it could be applied to new or used car purchases. I don't recall seeing anything about the purchase price having to be $10K or more. The price for this truck was under that price, but not by a lot, so obviously I asked to have it applied, and they refused. That was aggravating, and perhaps I should have walked away, but I didn't want to lose the truck over it. It is disappointing that they didn't offer some amount of discount because I think the pop-up is purposely misleading. Also, the truck has some pretty worn tires on it. Not completely gone, but gone far enough that they should have been replaced by the dealership. That's also disappointing. In addition, one of the key fobs doesn't work. Likely just a dead battery and an easy fix, but again, something a dealership should handle before they put a vehicle on the market. It's all about the details. Finally, I think their $995 processing fee is ridiculously high, especially on a used vehicle. $300, sure, OK, but $995 is a cash grab, period.
In the end, I got the vehicle I was looking for at a price I can live with, but this dealership has a lot of room for improvement in the details. New tires, working key fobs, and offering some cash back based on that $1000 coupon would have made this a five star experience, and they still would have made money on this deal. Is maxing out every dollar on every deal really worth lower reviews? It apparently was in this case.
UPDATE: 3/23/21: After leaving a three star review for the reasons listed above, I am now compelled to drop it to one star, and would make it zero if I could, and this is the reason why. While driving the Tacoma I bought from them in the rain, the steering was "off", as in it just didn't feel right. Closer inspection of the tires revealed that all four of them were missing their DOM (Date Of Manufacture) codes. Now, I've never seen that before, and I've owned a lot of cars and gone through a lot of tires over the years. How does that even happen? It happens for nefarious reasons. Someone didn't want anyone to know how old those tires are, which means they're likely very old. Old tires get hard, and lose their ability to grip, which becomes a safety issue, especially in the rain.
I reached out to Dulles Motor Cars over the last two days via my sales rep., their contact form from their website, and through direct emails to their management team. I requested that they replace all four tires, because the minimum expectation when you buy a vehicle from a dealership, (even a used one), is that you're getting a safe one. That didn't happen in this case. For even if those were the tires that came with the truck on trade-in, during the inspection process, the missing tire DOM codes should have been noticed, and new tires put on the truck. I have yet to hear back from anyone at Dulles Motor Cars of Leesburg. And I doubt that I will.
After my initial review, they replied on a different site that they wanted to know what they could do to earn my business back in the future. Well, what they could have done is respond to my inquiries and put new tires on the truck that I bought from them. But they're once again dropping the ball. With this dealership, it's profit over anything else, including customer safety. My advice to anyone considering any kind of purchase from Dulles Motor Cars of Leesburg, is to not walk away, but run away as fast as you can, and never go back.
Yesterday, I contacted this dealership via online inquiry... - SBMCWILLIAM
Yesterday, I contacted this dealership via online inquiry about a 2021 Jeep SRT that just arrived on their lot. Jonathan Ahn, Internet Manager emailed me claiming they would only sell this vehicle at MSRP plus a $995 “processing fee”. I replied good luck with that. This morning I received a general mail advertisement from the dealership reflecting an approximate $7300 discount on this exact same vehicle. How does such business practices exists or today’s business environment?
Herb Gordon Subaru