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Anthony was fantastic! He was professional, courteous,... - Amp2815
Anthony was fantastic! He was professional, courteous, and welcoming to me and my family. We couldn't have asked for a better car buying experience. I will definitely recommend Anthony to family and friends that are looking to buy a Chevy!
Top Reviewed Specialists At This Dealership
Pre-Owned Sales email@example.com
New Vehicle Sales firstname.lastname@example.org
New Vehicle Sales email@example.com
Could have not asked for a better car buying experience... - Danielle Paul
Could have not asked for a better car buying experience Leon made it stress free and easy will definitely be a repeat customer in future
Sales & Leasing Consultant
Sales and Leasing Consultant
Ryan was very helpful in helping my husband and I find... - LC
Ryan was very helpful in helping my husband and I find our perfect vehicle. I would recommend Ryan and Rosenthal Chevrolet to anyone looking for a quality vehicle with great customer service!
From minute one, I was able to tell Barry was not your... - BillyM
From minute one, I was able to tell Barry was not your average car salesman. From the browsing, to the test drive, the buying process, and the delivery, I felt like I was working with a close friend.
I knew I wanted a truck but didn't know exactly which one, I was leaning towards the Sierra 1500 but went to browse. I wasn't expecting on buying that day. It is truly because of Barry that I walked out with that truck the same day. I wanted to do business with him. I felt he genuinely cared about making sure my customer satisfaction was maximized.
Barry was knowledgable on the truck, he was a professional, and he made my experience enjoyable. I previously bought from Darcars and I remember leaving the dealership and wished Amazon would figure out a better process to buy cars and destroy dealerships. My faith in car dealerships is renewed and for as long as I am in the DMV area, I will be a loyal Koons customer.
Great service. Went in for 75k service and was a good... - David
Great service. Went in for 75k service and was a good experience. Carlos was very responsive and fully answered all my concerns during my visit. Will definitely recommend.
Great experience buying two cars with Cam Colbert at... - gbc
Great experience buying two cars with Cam Colbert at Sport Chevrolet! Highly recommended especially now when the deals on their Chevy Bolt EVs are amazing!
Nick Vasquez always is there when I have car trouble. He... - cms_cici
Nick Vasquez always is there when I have car trouble. He takes to the time to answer my questions to make sure I understand what work needs to be done.
Tedd Britt Chevrolet (Sterling, VA) and General Motors... - I fear for my safety
Tedd Britt Chevrolet (Sterling, VA) and General Motors has given me the run around. They have shown gross negligence by refusing to replace my newly purchased 2020 Silverado 1500. I have been tossed around from manager to manager, from advisor to advisor. Nobody wants to be the one caught with the customer (me) in a potential lawsuit:
I have put less than 15,000 miles on the vehicle, hardly owned six months. First owner. The vehicle has been in FIVE TIMES for various electrical issues including brake system failures (x3), and most recently the vehicle shut off while I was traveling +60mph. I fear for my safety. See attached invoice photos.
Their staff sees you as a number - a price tag. Their “Customer Experience Manager” did not even look at me, he talked over me, and downright refused to help me - would not even give me the customer service phone number. He said it was not his problem. Incredible.
Don’t waste your time, or your safety. Buy a Ford.
Pohanka Chevrolet employees and service technicians... - donnamcallahan
Pohanka Chevrolet employees and service technicians areaways courteous and informative. I usually wait for my oil change/service since it is done in an amount of time that is good.
My experience at OarsmenWas a very curious Very helpful... - Ernie
My experience at OarsmenWas a very curious Very helpful The service was fast thorough The customer service was professional and Very friendly I would recommend To a friend.
Great buying experience. Staff we dealt with were... - Bassam
Great buying experience. Staff we dealt with were exceptional and did great job. I flew from South Carolina to purchase a car from them. Lance, Stephen, and Moe were welcoming and did all they could to make our buying experience easy. Highly recommend this dealership without any reservation.
I've been bringing my car to Autonation for several... - bmckenley
I've been bringing my car to Autonation for several years. But recently the heat in my car stopped working. I brought it in early Oct. to get it fixed. After 3 visits they said that it might be my thermostat. They swapped it out but I ended up coming back within a couple days because my heat still wasn't working. Fast forward to right before Thanksgiving I brought my car in at 7:30 am again with the same problem. I did not get a call all day so I called. I was told that there was a hose left unconnected (only people who touch my car is Autonation so it was obviously left unconnected by their mechanics) and there was another issue (which was probably caused by the unconnected hose) and they needed to call my warranty company to see if they'd cover the parts and labor. It was agreed upon that the service rep would call the warranty company the next morning and let me know. I ended up not hearing anything until I called close to closing time and I was told my case was given to the manager who proceeded to tell me the same info that was told to me the previous day. I tried to be understanding because it was right before a holiday and I requested that I get a loaner car because my car is pretty much out of commission. The manager called back the next day and told me he had one and it would be dropped off to me. Well, I was obviously forgotten about and had I not called I wouldn't have gotten a rental. The holiday passes without any call (almost three weeks) so I finally stopped by the dealership. I am then told that my case was passed off to another service rep and he shows me that he's been communicating with the warranty company. I express my displeasure about no body even bothering to contact me but I however thank him for contacting the warranty company. It's been a week since then. I've called three times left messages with the receptionist April and Justin and I have yet to get a call back about the status of my car. At this point I have been without my car for a month and I just want my car back and fixed. This is ridiculous.
Avoid This Dealership- Incompetence Abounds - car123
This is an honest, straightforward review of my experience at this dealership. I found a used vehicle on their website that I was interested in, and in all fairness, seemed like a good price. I was torn on if I should purchase the vehicle in Virginia because I was relocating to another state soon. I really preferred to get the vehicle here because I would need a vehicle to get me up to my new state and, again, it did seem like a fair price online. I figured before going in, I would call the dealership to discuss the challenges that move might bring about (registering, paying taxes, getting tags for new state, etc). I was assured that there would be no issues whatsoever, and they could register the vehicle for me easily to the new state and that they "do it all the time." When I got to the dealership, I reiterated that I would only be interested in the vehicle if they could in fact register it to my new state and that I wouldn't have to jump through a ton of hoops to do that. After all, you pay all the fees, so you expect the dealership to do their part to make it a convenient and easy process. That part aside, I test drive the vehicle and then meet the used car manager Shane. Mind you, this is supposed to be a reputable, big time car dealership, but Shane could have easily come from a shady used car dealer on the side of a random road. He is a fast-talking, not look you in the eye type salesman. He clearly got annoyed when I asked direct questions about certain fees or wanted to negotiate on price. How dare the customer ask for a better price or want answers as to what the many dealer fees are. I didn't come with some ridiculous price and am a very reasonable person, but the guy just had a bad attitude. Simply put, he is not professional and I can only imagine the way some people could be taken advantage of having to work with him.
Then came my trip to finance. The finance manager, Sunny, was not any better to work with. I should have walked out when I realized the finance manager had a problem doing simple math. He also had a bad attitude and actually mentioned to me that he cut his lunch short to come help me and was not happy having to do so. Then, after all this time at the dealership, Sunny lets me know they won't be able to register the vehicle to my new state, which they had repeatedly promised they could do to this point. The finance department blamed the sales department, and then the sales department blamed the finance department for issues. Some employees were pointing the finger at the used sales management and team and called them out (to me) about how they are not good at their job. Simply put, I was lied to or mislead numerous times, by folks in every department I worked with, and I was rightfully angry. Again, I am reasonable and kept my cool, and I felt I was still getting a good price on the vehicle, which is the majority of my concern when purchasing a car (price). So, I went forward with the process I spent 6+ hours at this dealership which is absurd. Sunny joked that this was the longest car sale he's seen, but I didn't find it funny. I do feel like they wasted a lot of my time, and again, at each turn, incompetence was uncovered. I may have to put some of the blame on myself for not leaving sooner and subjecting myself to the circus at this place. There is more to this joke of a trip to the dealership, but just suffice it to say that I would never recommend anybody purchase a car from here. It really felt like this was the first vehicle they had ever sold. It felt like nobody really knew how the car sales process worked which led to time wasted and bad attitudes throughout. Do yourself a favor and shop elsewhere.
If it were possible, I would give Damascus Chevrolet... - plumcrazy
If it were possible, I would give Damascus Chevrolet negative stars. I found the salesmen to be pushy and obnoxious. I wouldn't send my worst enemy to Damascus Chevrolet for a car. I had trouble getting anyone to help me, either on the phone or when I sent an email. The sales people are unprofessional, and just rude. I was given false information about a car over the phone, I suspect just to get me to come in. Steer clear of this dealership unless you feel you need to be punished for something. They embody every negative stigmatism of the characteristics of a used car salesman. BY FAR, the WORST dealership I've ever had the misfortune to visit. I won't ever go back; unless of course I want to taunt them mercilessly. They don't deserve your business. Stay away!
Pre-Owned Sales firstname.lastname@example.org
Finance Manager email@example.com