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Peter Eaton is the man! - Nickmussolino
Peter makes car buying stressfree and a breeze. I was in and out within an hour with a brand new car. I will be referring anyone who asks to Peter at Criswell.
Top Reviewed Specialists At This Dealership
National Corvette Specialist Mfurman@criswellauto.com
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Mark Lawson - above and beyond - Mary DeMarco
After having looked at other dealerships, we would up at Fitzgerald on Rte 85. We were greeted by Mark. We were immediately impressed by his knowledge of his inventory and he also let it be known that any vehicle could be brought to the dealership at no charge just for us to see. Needles to say, we bought a car from him and would/will recommend him to anyone.
Sales & Leasing Consultant
Sales and Leasing Consultant
Awesome - Joy123
Derrick Moore is a wonderful sales person, I would highly recommend him to other family members. This location is convenient and he knows his job... thank you Derrick for helping me find that perfect car!
Awesome buying experience ! - Darryl
I was looking for a truck online and came across a 2013 Avalanche that Sport Chevrolet had listed. I made a call and spoke to Reggie Mack. From that point on, things moved with out a hitch. Reggie was pleasant, professional and a joy to do business with. He treated us with respect and honesty. He made the sale and stayed after hours to finish it up. Alyse was awesome handling all the paper work to make sure everything was complete. Reggie and Elyse's team work was unmatched anywhere else we had visited.
Liars and crooks - Johnny OD
Service department will maliciously damage your car. Your sales person looks you in the eye and lies to you. Management laughs at you and cusses at yoy. Once they get your money your garbage.
Roller Coaster Ride - Maggums
My brand new 2019 Cruze (less than 3000 miles on it and 2.5 months old) had an issue with the OnStar not connecting to anything. Duh, it's under warranty, right? Well, first you have to deal with the idiots at OnStar, that take 12 days to tell you that you should have escalated your call, which I did, and that it would be another 4-5 days for the escalated level 2 techs to get back to you. All they could tell you to do is to "Push the Blue Button on the rear view mirror". (side note - the Blue Button is NOT on the mirror, it's on the console above the mirror). Then fed up with them, I called the dealership I bought the car from, only to be told to contact OnStar. They do not service it.
It's clearly a hardware issue, as I have been in the IT field for over 20 years, but it took a call to GM's corporate offices to say that - YES, the dealership should look at the car, and Yes, the technicians are trained to diagnose OnStar issues. Then began the journey to the dealership.
I will say, Pohanka Service has the most awesome hours, operating 2 complete shifts, so that is a big bonus to them. Samantha Campbell has a very nice friendly southern charm to her, that can calm down the biggest volcano - of which I was by the time I got there. Guess that's why she's the Assistant Manager, and the only one I dealt with as Jeff, the Service Manager, barely would return any of my calls, and acted like I was something he didn't want to waste time on.
Okay, first off, let me explain that I live with weird hours - very early hours - 4am to about 8pm is my average day. Chantilly is a very highly congested traffic area, and to get there, you will more than likely be sitting in some traffic - like an hour to get 15 miles.
So after I got word from GM corporate to go to the dealership to have them look at the vehicle, I headed out to Chantilly. Samantha was very nice to get the service porter to take me and my teenage daughter over to get some dinner and bring us back, about 6pm ish. While finishing up our takeout, I got a call from OnStar's Level 2 technician. I gave my phone to Samantha, who took it back to the vehicle to "Push the Blue Button", and when they told her to take the vehicle to a local dealership, they couldn't understand that she WAS the dealership. Funny how consistently bad they were. Sam gave me back my phone shaking her head about how dumb they were, even to her.
Then we waited, and waited and waited. About 8:30, Samantha comes over and says the mechanic has checked all he can check and sent information to GM to await instructions, but they can't do anymore tonight. She offered to have a car wash, but seeing as it was so late, I declined and just wanted to get back home - again another hour drive.
Then lots more phone calls, and voice mail. Okay, I did explain to Sam that I operate weird early hours, but apparently that didn't get noted or sink in as she called me after 9pm and told me she needed my permission to try something remotely, but didn't say what it was. I replied as the phone woke me up, and said she could do whatever was needed remotely as long as it didn't start the car or honk the horn disturbing the neighbors. Apparently she never got the message, as it took another phone call the next day to find out that they wanted to remotely try to change my car's phone number to see if that cleared the issue - which it didn't. More calls to find out if they heard back from GM.... Did they hear back? No, Did they hear back, No.
So I tried calling the Service Manager, Jeff. He kept wanting to pawn me off on Sam. Didn't seem to want to get involved. Nice to know that going up the chain of command does NOTHING. Few more calls to GM Corporate, only to get no information - nobody can even take a few minutes to explain what the delay is in the process. Not very good Customer Service. Would it have killed someone to have offered a little bit of information on the process and why it took so dang long?
Okay, here's the deal that I learned - OnStar - even though they are owned by GM, works mostly out of the Philippines - where you get people that speak a semi-broken English and don't care if your stuff works or not - they have a script to read to you and that's it. They can sure check to see if you've paid your ransom fees. Yup I'm comparing their software to malware, and ransomware. Level 2 technicians come out of Detroit or close to there. They are script readers that speak better English, but still can't do much more than their script, but they know that if you came referred by the level one techs, they verified your paid up, so they don't ask for your account information. GM has some Engineers that respond to an old school text relaying station much like a tele-type machine from the early 80's, but they ONLY correspond to a dealership's request, there is NO OTHER WAY TO CONTACT THESE PEOPLE? Not a great system, but they really don't give a xxxx, as OnStar is considered a third party vendor item, much like your Satellite radio. But that OnStar sure is a great safety and security selling point - until it doesn't work. Then your warm fuzzy feeling of protection is blown to bits - kinda like being robbed.
Okay, so I'm playing the waiting game to get this service work done, and by this time, I'm 2 days out from leaving for a week's vacation, and GM says, Yes, we need a new OnStar module. They send it out (and the dealer did ask that it be expedited, so it was overnight delivery) and it will be here on Friday - I leave on Saturday 7am. So I head over to Pohanka, on Thursday evening and they offer me a loaner vehicle so they have the vehicle there to service it when the part comes in. That process took about an hour after it took me an hour to get there and another hour to drive home. Again, traffic is not their fault, but did it really have to take me an hour to just get a loaner vehicle?
I get there on Friday - they called at 6pm to tell me it was ready for pickup. I get the car, and yes, this time it's washed and pretty (thanks) and I tested the OnStar, and it connected and give me directions home (yes, I know how to get there, but I had to test it out somehow to see if it worked).
Okay since I've been such a pain in the xxx, calling all the time looking for answers, I guess they wanted to do what they could, and I now get that GM corporate's communication systems suck and that's not Pohanka's fault at all.
So now that you know the full story, you can see that part of the blame of the service process is GM, part is their service department.
Overall, are the people nice? Yes, Sam is very nice and friendly. Jeff is another story.
Do they do good work? Don't really know much of what went on, but I'd have to say it's good - they fixed the issue once they got the parts. I'd trust they are all well trained.
Are dealerships pricey for service? Yes, but they are well trained and most of their costs are preset in a computer for what is being done. This was warranty work, so there was no cost.
Are they fast? Nope. Not even close. Turtle mode is faster. They don't even acknowledge your there in a timely manner (not good Customer Service) Would a wave and smile kill you?
Could their customer service be better? Yes, but that is long lesson (and a class that I teach, so yes, I'm pretty picky about Customer Service).
They did okay with what they had, but communications with the customer isn't a strong suit. Had I not bought the vehicle there, I probably wouldn't have dealt with them. May have to shop around more for a good service department - didn't have much luck with many other dealerships in the DC Metropolitan area either, so it's not just this one. In comparison to others around, they aren't too bad, but that's not saying much. Barely good isn't very good. Even Sam couldn't make up for it with her charm and friendliness. She did make it more tolerable.
Best service provider Torry Scales - Samiyah25
Had my Chevy impala serviced today and Mr Scales was the service agent! He was very knowledgeable and had amazing customer service skills! I will be requesting Torry every time I get my car serviced! He was very professional and friendly!
Worth visiting and satisfying! - Asong_nic
I really appreciate my service consultant and the team of technicians that worked on my Truck. They were very friendly and explicit to the services rendered.I was able to pick up my car at the desire time expected. Thanks Ms Simonique.
Looking for a new car - 2019 Chevy Trax
I am a long time customer with this Ted Britt location. I brought my 2013 Chevy Equinox with them, Anthony Saunders was my sales men back then too. Since I lived around the corner, they would let me come down and test drive cars, AWESOME. They knew I was not going to buy a thing but they would let me drive anyway. I have since moved to Maryland last year. I knew my 2013 was in the need to be upgraded. So I went to a dealer in Maryland they talked a bunch of mumbo jumbo, but and I was not able to get anything with them. I knew I needed a new truck/car because the driving I now do. So I called my Ted Britt in Sterling like I should have done in the first place and talked to Anthony again, who remembered me by name, SHOCKED. This guy worked his magic and I drove off in a new 2019 Chevy Trax, at a very good rate. I will be going back to get my next car.
thank you Anthony Saunders, u the bestest.
Poor Sales staff - CamaroBuyer
There is one thing to be energetic about obtaining a sale and other to simply be pushy, which is what these guys are. They obviously do not invest much in training their staff and from what I found, the working environment there adds to the abysmal mood and demeanor of these people. There are no apparent mitigating factors that anyone should consider to deal with these people with regard to anything.
Manipulative and impatient - BlMes35
From my experience, the salesmen use tactics such as manipulation and gaslighting to coerce you into a making decision you don’t want to make.
We promise you everything and give you nothing - 750bob
I purchased a new malibu from Page chevrolet. One of the selling points was free tire for life. I was told no matter what if tires are needed they would issue them as long as I use their service dept. And get all services done at Page. I get all services done at Page and during one services, we were told we badly needed tires due to cracking, and was giving prices, I told the service tech I had the free tires for life, then was told tire are good they aren't worn down enough. Now when I have any service done and I ask them to check tires they wont write on the service contract how bad tires are. On the last service they are mysteriously great with no problem. My car is 5 yrs old and over 105,000 miles and tires are cracking and they still wont honor their tire deal. I am a loyal customer and that means nothing to Page.
Pathetic - 12#$asZXqw
I bought a used Honda Pilot from McKays Chevrolet. It had a dent but Ricardo said he would take care of it. He gave me his card with his signature saying he would pay for it. I live in PA. so I took it to my garage. I have made numerous attempts for them to pay my garage for fixing it but I just get the runaround. Go figure.
If it were possible, I would give Damascus Chevrolet... - plumcrazy
If it were possible, I would give Damascus Chevrolet negative stars. I found the salesmen to be pushy and obnoxious. I wouldn't send my worst enemy to Damascus Chevrolet for a car. I had trouble getting anyone to help me, either on the phone or when I sent an email. The sales people are unprofessional, and just rude. I was given false information about a car over the phone, I suspect just to get me to come in. Steer clear of this dealership unless you feel you need to be punished for something. They embody every negative stigmatism of the characteristics of a used car salesman. BY FAR, the WORST dealership I've ever had the misfortune to visit. I won't ever go back; unless of course I want to taunt them mercilessly. They don't deserve your business. Stay away!
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