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I am a repeat customer at Martin Honda and David Eno is... - Ron S.
I am a repeat customer at Martin Honda and David Eno is the reason that is true. He is thoroughly familiar with the product and is honest, respectful and easy to talk to.
Top Reviewed Specialists At This Dealership
Jared was knowledgeable and enthusiastic about the... - MPrice
Jared was knowledgeable and enthusiastic about the vehicles I looked at, and thorough in the buying process. Jared and Gregg were personable and accommodating throughout my purchase experience.
Gold Master Sales Consultant and Digital Sales Expert
Internet Sales Manager
I wanted a dealership with no hassle buying and that is... - AG
I wanted a dealership with no hassle buying and that is what I got. We agreed upon the price quickly and moved on to the business office.
General Sales Manager
Eddie did a great job. He was courteous and explained the... - Happy Customer
Eddie did a great job. He was courteous and explained the work that my car required. The car was completed in a timely and professional manner.
Automotive Sales Consultant
Great customer service and the overall facility was very... - dupilka1
Great customer service and the overall facility was very clean and maintained. The waiting room area is very nice and has pretty much all of the amenities to keep you wanting to come back for services- (e.g- coffee, bottles of water, WiFi, tv’s, comfortable chairs, etc.).
I worked with Keith and Marcus who assisted me with my... - Katz
I worked with Keith and Marcus who assisted me with my first car purchase. Keith was very knowledgeable about the vehicle and gave me a great price.
Enjoyable purchase experience - ajrouse
Had a good experience working with Rob Haskell and sales manager Chris to buy a used Honda Odyssey. They make the process easy and don’t play games with pricing. If you value your time and want to actually enjoy buying a car I recommend them.
The staff at Apple Honda are fantastic. ANA was so kind... - cfake308
The staff at Apple Honda are fantastic. ANA was so kind and helpful I can't thank her enough for making my car buying so easy. the Curtesy calls was so thoughtful. the respect they give you when you walk in the door. I bought a 2011 Honda CRV EX-L and I am so glad I purchased it from Apple Honda. Thank all of you.
A couple weeks I bought a car, was well recommended to... - Julian
A couple weeks I bought a car, was well recommended to this dealership. Wesley Vaca was my sales person. Very well managed sales person very knowledgeable about the car. Catherine Osorio was our finance Manager excellent in explaining every part of the financing. It was my first time buying a car. Ms Osorio definitely took her time to help me understand my finances. I definitely will recommend this dealership.
Leslie showed excellent customer service during the... - Ebony.Norris
Leslie showed excellent customer service during the purchase of my new 2020 Passat!! Richard and Tyrone were also helpful!!!! Good energy and Great service. Ebony
Wonderful experience as always. - rpaulgoss
I just leased my 5th car from Union Park Honda and Mike McDaniel. They are always fair and open. No pressure and answer all my questions. We purchased a Volvo from Union Park almost 3 years ago and the same experience with a great deal.
Shayne was a pleasure to work with. Great communication... - Lori
Shayne was a pleasure to work with. Great communication & honest. Sales & Service both top notch! Best customer service around. Purchased our first set of Honda's from O'Donnell in 2003 (Accord and Pilot - we still have the Pilot thanks to the great customer service from Steve in the Service Department), just purchased our new Passport in 2020 and will go back the next time. This dealership is dependable and honest - just what we need in this crazy world we live in today!
I have been a customer for decades. The most recent... - Bbrownell
I have been a customer for decades. The most recent experience with the service dept was excellent, as usual. It's a pleasure to deal with the people there
James Weldon is top notch!!! Great customer service,... - KimF.
James Weldon is top notch!!! Great customer service, knowledgeable, and he went above and beyond to help me find the color car I was looking for
The Title and Temp registration woman refuses to do her job. - umbriel03
Long story short, we purchased the vehicle, paid to have it shipped to us. It arrived without any driving permit or any documentation in the vehicle. I repeatedly requested that the woman immediatly email us a printable form so we can drive the vehicle until our appointment at the DMV . She will not send it.
so we took all of our money and paid the Dodge Durango off in FULL, a sing le payment of $11,985.00. She still is refusing to send the documents.. Avoid at all costs
No regard for people during COVID-19We had a quote from... - vish2009
No regard for people during COVID-19
We had a quote from a local dealership for a 2020 Civic Lx, however, that dealership did not have the color we wanted. We contacted local dealerships in the area that had the cosmic blue Civic Lx in stock. Noella from Hersons Honda called us back and we provided her with the quote and confirmed availability. Since we were trying to match or have Hersons beat the price, she had to check with her manager Pat. She spoke with Pat and told us to come in and they will at least be able to match the price. We show up at the scheduled appointment time at 6pm and the front desk informs us that Pat had left early. A sales associate approached us and told us that he’d be able to help. He took the quote and showed it to another manager, CJ. The associate came back and told us that he’s having the car brought out for us to test drive. When we came back from the test drive the associate informed us that CJ wanted to see the quote again. CJ comes to the desk and tells us that he will not be matching or beating the price because he’s not desperate (At the time of writing this Hersons has 33 Civic Lx in the lot).They could’ve told us over the phone to save us time and prevented my 64 yo dad having to risk coming to the dealership. This dealership has no regard for what is happening and continues to operate as normal. As we were walking out there was a service tech at the exit with his mask under his chin. If you get an offer from this dealership just know that there is a good chance it will not be honored once you show up. Additionally, they are lax at enforcing safety precautions to protect their customers.
Noella and Sales Associate,
Thank you for trying to help. I’m sorry that you work for managers that make their employees look bad and don’t stand behind their word.
I've had wonderful service from the Jones Honda Service... - jklefevre
I've had wonderful service from the Jones Honda Service department until I brought my 2019 Civic in for a fuel pump recall and oil change on 7/27/20. Not only did they not perform the fuel pump replacement properly (the car was delivered leaking fuel, with the fuel gauge non-functional and tire pressure problems), but when I returned to have them fix the issue, they (a) damaged my front wheel and (b) ended up needing to keep my car from Friday morning until the following Monday morning to fix all of my issues. Their Service Director, Joe K. refused to take responsibility for the wheel damage even though the service manager for my car said that they would split the cost of repair. I tried to communicate to both President of Operations Don S. and General Manager Kris J. on several occasions to work out a fair solution, but received no response or even an acknowledgement. I am now forced to file a civil complaint to recover the cost of the wheel damage. If you bring your auto in for service, I highly recommend taking a timestamped video walk around of your car before turning your keys over to the service rep and again when you pick up your auto after service. I feel bad giving this poor of a rating because the Service Manager who typically handles my car (Luis) is fantastic (a big reason why we just purchased a 2020 Civic Sport from this dealer), but I am extremely disappointed with the Jones Honda service management's total lack of responsiveness, their inability to take responsibility for my car while it was under their care, and the general disregard for the customer that was displayed throughout this experience. For this I give them a well-deserved zero stars (although I need to choose 1 to post).
Update: I took the car in for an estimate for repair of the wheel (different service vendor), and the tech there found that Jones Service department actually damaged three of my four wheels in the exact same fashion (varying degrees of severity). I returned to speak with Joe Keener about it and he still would not accept responsibility for the damage. I will be forced to file a civil suit to reclaim repair costs for three wheels.
Waste of time, not upfront and unethical pricing. Did... - rnoble2
Waste of time, not upfront and unethical pricing. Did research on Black Book and got offers in writing for a 2016 Civic to sell - no longer needed it. Gave this dealership a chance at my business since it was close to home versus driving out 10 more minutes. Lowballed me on offer by $5,000 from what another place would buy my car for. Made up excuses as to why they could not offer higher and that no dealership in the area would offer more. Showed them my offer and they started fumbling back on their words. Decided to leave and drive 10 mins out to sell car to further dealer.
November 11, 2020I took my 2014 Honda Accord to Norris... - Linda
November 11, 2020
I took my 2014 Honda Accord to Norris Honda today for an oil change. I’ve done that several times with only minor issues re the service, but today was a major disappointment. My car was taken in at 1:03 pm and I didn’t get it back until 3:45 pm. I may not have gotten it back then, but I went out to the service bay to find out why it was taking so long. Two men looked at each other and then for my paperwork. Neither said anything for a few minutes and then one man said I have your paperwork just follow me.. we moved back inside to the pay station while he muttered something about having others he was working on and must have just lost track of me and my car. I learned from the check out girl that the car service was completed at 1:54 pm but no one bothered to tell me until I went to inquire what was taking so long. If you need speedy service or even normal service forget this place because the people charged with taking car of you, and maybe even your car, AREN’T AWARE what’s going on‼️ Too bad if you have other things planned that day‼️ Your loss‼️ Thanks Norris Honda Service Department.
Jim Coleman Honda
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