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I conducted my purchase entirely virtually up until... - CLBRN
I conducted my purchase entirely virtually up until delivery. I found everyone i worked with friendly, professional, and knowledgeable. This dealership has several women in key positions which was important to me.
Top Reviewed Specialists At This Dealership
Leasing & Sales
I showed up the wrong day for my appointment and, as busy... - nancyj
I showed up the wrong day for my appointment and, as busy as they were, they took me and my car was serviced! Thank you!
Subaru Certified Sales Consultant
Subaru Certified Sales Consultant
Great service in and out in no time. Aaron did a great... - User0778301
Great service in and out in no time. Aaron did a great job to work with my busy schedule to both answer my questions and save me time by pulling extra work to get me out on a busy night at a good time. Aleksey was a pleasure to work with on the closing docs. He was thorough and took time to answer questions in regards to the loan and repayment process. Great dealership and a pleasure to work with.
Digital Sales Expert
Product Technology Specialist
Very customer base dealership - my experiences there have... - Merci
Very customer base dealership - my experiences there have always been professional
Service advisor LeJuan Johnson made another great day with her advice - I’ll be back
General Sales Manager
Hey if you’re looking for a used or new car, you will not... - Roman S
Hey if you’re looking for a used or new car, you will not regret coming here! I bought a Lexus is300 at Beyer and truly had the best customer service!! His gave me a great price and even a better car!! Really recommend them! These guys are what you call a professional and customer first dealership!!! Definitely was more then satisfied with my experience here!!! Best dealership I’ve ever bought a car from!!
We had an excellent experience with Simon in Nov. 2020... - Lauren.buys.car
We had an excellent experience with Simon in Nov. 2020 buying a Subaru Forester! He was honest, personable, and worked hard to help us get a great deal! We would recommend Simon to anyone looking to buy and would go back to Stohlman for our next new car!
They're very friendly. I was tested driving a car and got... - meankitty279
They're very friendly. I was tested driving a car and got lost because I didn't know the area. The Manager gave me directions and stayed on the phone with me until I found my way back lol. I recommend this dealership. All the employees are professional and courteous.
I can't say enough about Frederick Subaru and how they... - jaredcatapano
I can't say enough about Frederick Subaru and how they treated my wife and me. From the moment we walked in, the sales staff was thoughtful, calm, and did not for a moment pressure us into anything. We wound up working with a salesman by the name of Bernardo who truly exemplified what sales should be. Bernardo was deeply knowledgable, patient, and incredibly kind. I would recommend Frederick Subaru to anyone looking for a positive experience and a wonderful staff who truly cares about getting you in the best car for you!
I bought my bought my 2018 Outback at Stohlman Subaru. It... - Thomas.e.adams
I bought my bought my 2018 Outback at Stohlman Subaru. It was a very good experience compared to other dealerships I've dealt with. Stohlman's service department is excellent. They've done all the maintenance on my outback: scheduled maingtenance, recall, and minor problems. They always take the time to clearly explain everything. Overall excellent dealership.
Picked up a 2021 Crosstrek in Cool Gray Khaki at Farrish.... - John W
Picked up a 2021 Crosstrek in Cool Gray Khaki at Farrish. Friendly and easy to work with and good pricing... they even threw in a milkshake that my pregnant wife was craving to help close the deal!!
My 1st Subaru purchase & I could not be happier. The... - Staubmichelle
My 1st Subaru purchase & I could not be happier. The salesman & everyone I talked to were so helpful & informative. They were never pushy, they were nothing but knowledgeable & extremely helpful answering all questions.
Excellent communication on all aspects of sale. Great one... - dguig5812
Excellent communication on all aspects of sale. Great one on one with salesman Trai and finance team. Big thanks to all involved in the process.
Kyle went above and beyond to keep me updated and make... - mdscafs
Kyle went above and beyond to keep me updated and make sure my visit was excellent and efficient from start to finish. From what I can tell, they run a great shop, and their phone switchboard folks are great too.
I went in "just looking" but Ourisman had exactly what I... - mkerr
I went in "just looking" but Ourisman had exactly what I wanted right in my price range. Michael was a very young BUT very thorough salesman - no high pressure nonsense! He answered all of my questions readily. This was the smoothest car-buying transaction I have ever experienced! Love my Forester!
The best dealer at least in Maryland if not nationwide.... - Roger
The best dealer at least in Maryland if not nationwide. I have bought cars from at least a dozen other dealers in my life and by far.....and let me say again, BY FAR, the best dealer ever. They not only really take care of you and any problems or questions that you have with your new/used car but they go way way way out of their way to make things right. They don't nickel and dime you about everything. This is the first time that a dealer gave me a full tank of gas and an oil change on a used car that I purchased, I especially want to mention Tony Freeman, the used car manager. WOW, he is the best. Usually when you buy a used car and if you have problems with it even within a few days, it is your problem. But Tony, took care of every little problem like even getting me a new windshield wiper and when I had to leave my car in the repair shop he gave me a brand new loaner car free of charge. You do not get this kind of service and care even at a BMW dealer. If you are looking to buy a car and especially a used car, ask for Tony Freeman and his team. I would buy all my future cars from Fitzgerald and anyone i know I would recommend only Fitzgerald of Gaithersburg.
Excellent experience! I came to Wilkins even though there... - carguy94568750
Excellent experience! I came to Wilkins even though there is a different Subaru dealership much closer to my home. The entire process at Wilkins was incredibly inefficient...95% of everything was taken care of through phone calls/emails so that, when I came to pick up the vehicle, I was out of the dealership in under 30 minutes. Car was absolutely immaculate when I picked it up and, when I had a couple of questions after my purchase, the finance manager Eric and my sales person Jesse were both incredibly responsive. Would absolutely come here again.
We are in the market for a new SUV for a young family... - abj81
We are in the market for a new SUV for a young family (due in 3 months with our first baby). Fitzgerald had the vehicle we wanted. Two others declined to purchase the vehicle and we were up for the purchase. We completed the finance process and were quickly credit approved (virtually - pandemic and pregnant women in a dealership was not recommended by the doctor). After our personal credit was ran and approved, we never heard anything! We called, and called and called. Two days later no answer. Finally I connected with a big wig from the manufacturer and received a quick response from them, not the dealer, why we weren’t sold the vehicle. Funke (saleswoman) lacked the simple follow up. Jenna Keller (sales manager) was flippant and careless. We gave her our paperwork and social security number to Jenna Keller and never received a call back with any update. We left multiple messages and emails for general sales manager Felipe Teixeira, as well as multiple messages for Scott Ascher - including text messages (another sale manager who failed to call us back). It’s incidents like this that warrant the traditional dealership model be wrecked by new entrants into the marketplace like Tesla - who doesn’t have any authorized dealers, just corporate stores. Imagine be told you are going to be sold a specific car, give your financial and personal information and never hear back after being credit approved. What an awful experience that could have been remedied by one call from anyone with any sibilance of leadership skills or business acumen. Thankfully the manufacturer’s corp team picked up the phone to give a status update so we could move on. I would never do business with Fitzgerald, as this appears to be a systemic problem that could have been solved by any one person at the dealership. Jenna Keller, Felipe Teixeira and Scott Ascher failed us and provided a horrid experience. Frankly, I don’t even have a beef with the saleswoman, Funke, as she is required to report to this type of leadership team.
From 1/18/21: I bought a 2007 Toyota Tacoma from this... - tjfmlf
From 1/18/21: I bought a 2007 Toyota Tacoma from this dealership yesterday, and it was a bit of a mixed bag. The good is that they responded to my on-line inquiries quickly. My sales rep., Khaled Yahiaoui, was quick to respond to my multiple inquiries via both text and email, and answered all of my questions. We eventually agreed on a price, and he agreed to bring the truck to me so I wouldn't have to go to the dealership. He was a pleasure to do business with, and I recommend him without reservation.
On the downside, as I was on their website looking at this truck, a pop-up discount for $1000 came up, and said it could be applied to new or used car purchases. I don't recall seeing anything about the purchase price having to be $10K or more. The price for this truck was under that price, but not by a lot, so obviously I asked to have it applied, and they refused. That was aggravating, and perhaps I should have walked away, but I didn't want to lose the truck over it. It is disappointing that they didn't offer some amount of discount because I think the pop-up is purposely misleading. Also, the truck has some pretty worn tires on it. Not completely gone, but gone far enough that they should have been replaced by the dealership. That's also disappointing. In addition, one of the key fobs doesn't work. Likely just a dead battery and an easy fix, but again, something a dealership should handle before they put a vehicle on the market. It's all about the details. Finally, I think their $995 processing fee is ridiculously high, especially on a used vehicle. $300, sure, OK, but $995 is a cash grab, period.
In the end, I got the vehicle I was looking for at a price I can live with, but this dealership has a lot of room for improvement in the details. New tires, working key fobs, and offering some cash back based on that $1000 coupon would have made this a five star experience, and they still would have made money on this deal. Is maxing out every dollar on every deal really worth lower reviews? It apparently was in this case.
UPDATE: 3/23/21: After leaving a three star review for the reasons listed above, I am now compelled to drop it to one star, and would make it zero if I could, and this is the reason why. While driving the Tacoma I bought from them in the rain, the steering was "off", as in it just didn't feel right. Closer inspection of the tires revealed that all four of them were missing their DOM (Date Of Manufacture) codes. Now, I've never seen that before, and I've owned a lot of cars and gone through a lot of tires over the years. How does that even happen? It happens for nefarious reasons. Someone didn't want anyone to know how old those tires are, which means they're likely very old. Old tires get hard, and lose their ability to grip, which becomes a safety issue, especially in the rain.
I reached out to Dulles Motor Cars over the last two days via my sales rep., their contact form from their website, and through direct emails to their management team. I requested that they replace all four tires, because the minimum expectation when you buy a vehicle from a dealership, (even a used one), is that you're getting a safe one. That didn't happen in this case. For even if those were the tires that came with the truck on trade-in, during the inspection process, the missing tire DOM codes should have been noticed, and new tires put on the truck. I have yet to hear back from anyone at Dulles Motor Cars of Leesburg. And I doubt that I will.
After my initial review, they replied on a different site that they wanted to know what they could do to earn my business back in the future. Well, what they could have done is respond to my inquiries and put new tires on the truck that I bought from them. But they're once again dropping the ball. With this dealership, it's profit over anything else, including customer safety. My advice to anyone considering any kind of purchase from Dulles Motor Cars of Leesburg, is to not walk away, but run away as fast as you can, and never go back.
Our son purchased a used 2009 Subaru. It had a blown... - Don’t buy their junk
Our son purchased a used 2009 Subaru. It had a blown head gasket that our mechanic said it had when we purchased the piece of junk.
Unethical! Deceptive! Anne lies and is an exemplary... - normginsberg
Unethical! Deceptive! Anne lies and is an exemplary example of what gives Car sales a bad name! She deceived us from the start when we came to buy a preowned auto. We offered to put a deposit on the vehicle to secure it prior to it "being ready". She said it was ours without a deposit being necessary because she could reserve it for 72 hrs.
She then sold the car within the 72 hrs when it was finished mechanically to end her month.
She lied to her superiors saying she tried to contact us, which she didn't!
Obviously the culture there is to say anything whether true or not!
After I complained, the General Manager gave me his passive aggressive BS rhetoric which of course was worthless.
I have been buying Jeeps and having them serviced at... - smoot.rt
I have been buying Jeeps and having them serviced at Dulles Jeep for more than twenty years. Our latest Jeep, a diesel, had a FCA recall that I received notices about for roughly a year, but the recall repair kits haven’t been available. Lynette, who is my current service advisor, has been awesome in tracking the recall kit down and working with me to get it schedule, which has now been completed. TBH, Lynette and her entire crew out at Dulles Jeep went beyond the call of duty and procured one of the first kits available. She made the entire process flawless, as has been all my service experiences at Dulles Jeep. The technicians are awesome and I have never had to take the car back for a faulty repair - kudos to the entire service department. All I can say is, if you are in the market for a Jeep, I can’t think of any other place to buy one. In addition, if you have a Jeep, and want the best service available in the DC Metro area, go to Dulles Jeep and ask for Lynette, she’ll treat you like family and take care of you and your vehicle. Dulles Jeep sets a very high bar for excellence; other dealers should emulate their business model.
Treat Customers Like Dirt email excerpt below - Bob S.
Subject: General Manager of AutoNation Subaru Hunt Valley.
Date: Sun, 18 Oct 2015 08:58:05 -0400
I put down a $250 deposit on a new Impreza 10/14/15. Your people sold it to someone else 10/17. You didn't finalize your financing package offer until 10/16. That same day 10/16 I pursued moving funds out of an IRA for a down payment of $6600. Told your salesman I would not write a check for $6600 that was not there in my checking account. That is illegal to begin with. Your sales manager demanded I take the deal Friday. What a way to do business. Electronic funds transfer was initiated Friday to be completed 10/19. I informed your salesman of the transfer completion Monday.
I was also advised to pursue bank financing as a backup. That I did through Chesapeake Bank of Maryland. I don't do mobile banking and a transfer from an IRA cannot be transacted by phone. I was advised of sale of the vehicle after showing it to my wife and daughter. I acted in good faith but I don't find a similar response on your end. Mike is a great salesman demonstrating supreme professionalism. Mike said he would find another car. I can't believe this a standard practice when doing business with the public.
I await your response.
Herb Gordon Subaru
Sales & Leasing Specialist