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Have always been treated with the most respect from the... - Bruno
Have always been treated with the most respect from the service at this location... they are efficiently... and communication with clients always... great job they do.... kudos..!!!
Top Reviewed Specialists At This Dealership
Digital Sales Expert
Roy was very helpful in my purchase. He had the vehicles... - John R.
Roy was very helpful in my purchase. He had the vehicles i was looking for ready when I got there. He also made sure I was ok during the whole process. Very nice and professional. Him and the staff made sure I got the vehicle I wanted at a price I was comfortable with!!
Sales & Leasing Consultant
Sales and Leasing Consultant
Awesome customer service, very friendly and helpful... - Cjwyndham09@aol.com
Awesome customer service, very friendly and helpful service. I came in for service and ended up with a 2021 Denali, thanks a bunch. Rob was patient, the GM was also very helpful.
After twelve excellent years of service to me as their... - PDeoudes
After twelve excellent years of service to me as their customer, King has reneged on its commitment regarding my Yukon Denali purchase. Under new leadership, profitability trumps customer service now. I no longer recommend King for your new car purchase and no longer refer folks to them since their best salesman has left as well.
Review of Purchase/Lease of 2020 CadillacXT5 - ebesbrown
I leased my 3rd Cadillac today using my same salesman, Robert Alexander at Capital Cadillac. Once again, Robert was able to anticipate what I wanted and like, He was able to have precisely what I wanted and what suits me. It is refreshing to have someone in this business who does not make you feel "pressured" and who honors what I think is right for me. In years past, I have had the opposite opinion of some car dealers and salesmen. Not only was Robert hospitable, Kevin Graham remembered many things he and I had discussed 3 1/2 years ago when I leased my last Cadillac. These personable touches make a customer feel appreciated and that they are not being "sold a bill of goods." LOL. Even if we are, I feel better about it because the dealership is so helpful and concerned about making my experience wonderful.
We’ve been helping buy and sell vehicles for a while and... - Check6apa
We’ve been helping buy and sell vehicles for a while and this is by far the WORST experience ever. I would not recommend this dealership to anyone. We called to inquire about a vehicle we were interested in. (We do not live in the area). Once we agreed on figures the salespersons attitude just got nasty. It went from concern to just another sale. The following day, after we heard from nobody about where we were in the process and what date we could specifically expect the vehicle to be delivered, we called Stephane 2:30 to find out what was going on. The salesperson again gave attitude so we asked to speak with a manger. Long story short, somehow we got screwed out of buying a vehicle because of the attitude of the salesperson. Yes we called an let the used car manager and general sales manger know. The General Sales manager seemed not to care too much.
Dealing with the service department, especially with... - Lisag
Dealing with the service department, especially with Eileen Kendall, and Grant who make it a pleasure with every visit. Everyone there has given me nothing but top notch service.
Lance Sease “knocked it out of the park again!”He is... - tkchiodi
Lance Sease “knocked it out of the park again!”He is always available and willing to assist a customer in need-even on New Years Eve!! He is a wonderful sales associate way beyond the sale!
He is such an invaluable resource! JG dealership should be pleased to have such a top notch employee!!
Thanks Lance for help!
Joe & Theresa Chiodi
The service was adequate and addressed my concerns.... - DS1973
The service was adequate and addressed my concerns. However, I believe that the team should provide closer attention to make additional improvements to customer service. I brought my vehicle in during a seemingly 'slow' time but the sense was that the employees were busied and was only interested in the minimum information required to perform service. This is the second scheduled servicing where the response from the employees was sort of 'meh'. I don't recall the name of the service cashier, but she was personable and professional. A good example of customer service in my opinion. I intentionally bypass several Buick dealers to bring my vehicle in for service as this is the dealer from which I made my purchase. If the customer service improves, I will make my next purchase from here as well. If it declines, I will take my business elsewhere.
Other than the observation outlined here, the results of the attained service have been at least on par with other manufacturers that I have dealt with. I would hope that the level of customer service continues or improves.
Horrible communication, un-empathetic workers. My check... - Nat B
Horrible communication, un-empathetic workers. My check engine light came on & they just refreshed to turn the light off, rather than finding the true problem. They had my vehicle for weeks and never found or fixed the problem.
No Integrity, Morals, nor Scruples - elawyer
My advice to you is to go somewhere else and not buy anything from this dealership. I am writing a review based on the recent experience of my 83 year old father who is on a very limited income and was talked into buying a car from Renn Kirby Chevrolet Buick. Again, the information I have is third hand knowledge based on what my father said he was told and of course the dealership did not put anything in writing so they are not legally obligated to do anything.
My father went into Renn Kirby after receiving a flyer from this dealership last year saying he could be the winner of $25,000 so he went in to see if he got lucky. Of course he didn't win the money and I don't know who, if anybody, ever won this $25,000 dollars but I can't say either way. Instead, they had a high pressure salesperson, whose name is Dave and conveniently doesn't work there anymore, talk him into buying a car that he knew my father couldn't afford. My father explained to the salesperson repeatedly that he could only afford $100 a month in payments so somehow they talked him into a car that they financed for him at $385 a month for ~7 years (yes 7 years when my father will turn 90 years old). Apparently the deal that my father heard from the salesperson was that that they would give him a check to go towards the payments for the first 10 months so he would only be paying $125 a month. The dealership did do that, at least, but this was in writing so they had to. Also, it was my father's understanding from the salesperson that he would get another check at the end of the 10 months to use on the payments for another 10 months. This second payment wasn't in writing so, of course, now the dealer doesn't know anything about it.
The dealer asked my father to come in for refinancing. Maybe they could bring down the payments but all they could do was offer him another car at about the same price which would bring the payments down to $325 a month. So now my father is in a situation where the car could get repossessed and he would be without a car.
The problem I have with this is:
1. My father repeatedly told the salesperson he could only pay $100 a month but the salesperson continued to push him. I'm just wondering what kind of person takes advantage of an elderly person just to make a buck.
2. On the day this deal happened, my father ended up staying at the dealership for many hours which wore him down. As I said before, my father is 83 years old and sitting in a dealership with a high pressure salesperson for hours would wear anyone down much less an elderly person.
3. They gave him financing for 7 years at which time my father will be 90 years old. Who knows if he will even still be driving by this time.
4. In my opinion, the salesperson knew what they were doing and were just out to make a buck off of an elderly person who doesn't have much money to begin with.
So, you can do what you want but if you do any business with this dealership, or any dealership for that matter, get everything in writing. I would recommend you even record the conversation with you cell phone or a digital recorder so there's no dispute later. Again, in my opinion, what Renn Kirby did was immoral and unscrupulous.
This is the worst experience I’ve have in my life. I’ve... - Quan
This is the worst experience I’ve have in my life. I’ve been in car business for over 20 years and I told their salesman ( Eli) that I was in same business that he was.
1st got my name spelled wrong which mean I didn’t care, 2nd He wrote down wrong email address, 3rd sends me a credit application with wrong vehicle link with it 4th NEVER CALL ME BACK, I called him then he said oh I am sorry for wrong vehicle because he got too many customers, 5th I called back next day talking to sales manager Bob King, he was nice talked to me and sent me a quote with $1000 more than the original quotes, call back then he said the vehicle is sold last Saturday... Really guys..... DO NOT WANT OR DEAL WITH THIS DEALER EVER AGAIN. LIKE ALL OF YOU KNOWN ME,PASSING THIS MESSAGE OUT.
My sales person Name is Nicole Wilkins. She did an... - Juanita8862
My sales person Name is Nicole Wilkins. She did an excellent job at locating a perfect vehicle for our family. She went over and above and we will always go to that dealership and ask for her for any future purchases she has a beautiful personality and treat you as if she's known you for a long time thank you for such a great experience.
Purchasing a vehicle from this dealership was a... - mb6504674
Purchasing a vehicle from this dealership was a horrendous experience. The sales process was lengthy and the team members we worked with were disorganized, deceitful, and condescending. We were charged incorrect sales tax twice and were lied to about the financing terms of our loan. Gap insurance was added after we had declined this coverage twice and a third party extended warranty was added without our consent. We had to wait for paperwork to be redone several times in order to have these things removed and numerous other errors corrected. After spending over $50,000 on a vehicle, we were given less than ¼ tank of gas to drive several hundred miles home. The registration transfer took 8 weeks to complete and was processed incorrectly. Instead of transferring our personalized plates to the new vehicle as we requested twice during our transaction, we were given generic plates. I have purchased six vehicles in my adult life and have never encountered such poor communication and patronizing deception until my experience with Buchanan Automotive.
Purchased a used GMC 2500... then *another* used GMC... - squidvicious
Purchased a used GMC 2500... then *another* used GMC 2500. I created a problem, but Ron and the whole team were extremely generous and helpful in making it right. I cannot thank Ron enough for helping me out of a jam of my own making. I ended up with a great truck. The whole team lived up to their promise of providing good customer service.
Nice and clean facility. Friendly people. We worked with... - Galina
Nice and clean facility. Friendly people. We worked with Henry Doperak. He is very knowledgeable and friendly. We enjoyed working with him and had a great experience.
Great Dealership!!! - Bluekate
I had a bad experience/problem with my Kia that I was trading in for a 2019 Buick Encore Boyle was very good at putting me to ease, Dan my salesman from Boyle took care of me right from the start I felt very comfortable with the entire sales process from start to finish. He was fantastic he got me in a Beautiful 2019 Buick Encore AWD which I really love and suited my needs and met my financial needs too for the payments. He even helped me with a later purchase of accessories for my Buick. If I could give this dealership a 6 star rating I would! Highly recommend going there! Definitely a dealership for a lifetime for me.
took 04 denali in for first service -- very helpful and... - jrussell
took 04 denali in for first service -- very helpful and thorough. Did not buy my vehicle from them, but they will get all my service business if they continue to deliver like they did.Very clean shop and friendly people.
Used car purchased at Chevy Chase Cars incurred $8000... - williamr186
Used car purchased at Chevy Chase Cars incurred $8000 worth of repairs within 2,000 miles of purchase, major parts failures that would have had to have been noticed by any competent inspector leading me to believe all they do is wash and wax. Dealer refused any responsibility. Would NEVER recommend.
We have purchased 4 cars at Sharrett over the last... - peggy69
We have purchased 4 cars at Sharrett over the last several years as well as visiting numerous other dealers.Sharrett is by far the most customer oriented of any we have ever dealt with.Our salesman(Paul Melville)was most attentive and interested in us getting the car and deal we wanted.Everyone at this dealership was most friendly and helpful and I beiieve this attitude starts at the top and shows what the "shopping for a car"experience should be! Believe me, I have bought many cars over the years from many different dealers and many of them could take a lesson from Paul and his sales manager on customer relations! Years ago I read a book titled "Customers for Life", Sharrett's employees have mastered the concept.THANK YOU ALL VERY MUCH! John & Peggy Slattery
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