CAR CONSUMERS BE AWARE OF THIS DEALERSHIPS'S SALES... - SBMCWILLIAM
CAR CONSUMERS BE AWARE OF THIS DEALERSHIPS'S SALES PRACTICES.
On 03/25/2021 I made an online inquiry about an in-transit 2021 Jeep Grand Cherokee SRT that appeared on their website with an MSRP of $85,020. I was almost immediately contacted by their sales representative Dawit Hagos. I explained to Dawit that there were two other SRTs at other dealers I had as purchase options (#1 MSRP $82,975 OTD @ $77,000; #2 MSRP $84,265 OTD $78,300). Both units remain publicly available online including the discount pricing. I advised Dawit I would be willing to pay the same price cash out the door ("OTD") comparably adjusted based on the MSRP. Dawit advised he would speak with his manager.
Dawit contacted me back within minutes offering a $82,500 purchase price to which I advised him that absent the comparable pricing I wasn't interested. I furthermore advised Dawit that I had an affiliate pricing voucher that would afford me a price of 1% under dealer invoice if that was of any benefit to the dealership fully realizing that the price I was seeking was below affiliate pricing requiring the dealership to utilize some of their holdback. Again, Dawit advised me that he would speak with his manager.
Dawit contacted me back again within minutes advising me that his manager had approved an $80,000 purchase price. I specifically asked Dawit if the $80,000 included all dealer fees to which he replied that it was all-inclusive of all dealer fees. I would be financially responsible for the Florida sales tax (where I live), the Florida tag/registration/title, and the transportation of the vehicle to Florida. Based upon Dawit's representation's I agreed to the $80,000 all in price. Dawit wanted to write up the deal at that time but considering it was almost 7pm I suggested we do the paperwork the next morning.
Dawit and I had a couple of email communications to detail the process and contact information.
On 03/26/2021 Dawit sent me a credit application to which I replied reminding him I was paying cash. I was then advised that because the vehicle was in transit they would/could not do any sales contract with me until the vehicle had been delivered to the dealership which was anticipated as possibly late April. This made me somewhat suspicious and concerned.
Acting upon my concerns/suspicions I emailed Dawit the details of our agreement in an effort to memorialize the details and avoid any potential conflicts. I can tell you I am glad I did act upon my concerns/suspicions.
Within minutes of that email I was contacted by a representative that identified themselves as the new car sales manager. This "manager" hostilely advised me in no uncertain terms that there was "no deal" nor any agreement that he would be willing to put into writing with me as the vehicle was only in-transit. He boldly stated that if he has a "local buyer" when the vehicle gets delivered to the dealership that "will pay more money for the vehicle" he "will sell it to them". I quickly replied that I wasn't interested in dealing with a dealership that would act in that fashion of business. The conversation quickly devolved into the "manager" referencing to me as "BRO". I quickly advised this "manager" I was not his "BRO" and he will not address me in that thug like fashion. He attempted to falsely accuse me of using a "curse word" to which he refused to identify what exactly was the "curse word". Regardless, I wasn't having any part of it with this obviously hostile individual that was in my opinion most unprofessional. I demanded to be transferred to the store's GM, Justin Reed.
In speaking with Justin, who was very polite, courteous and professional, I was advised that he couldn't imagine how Dawit gave me $80,000 in pricing as it would have to have been cleared by him and he had not done so. Justin advised me he would inquire and get back to me.
Justin contacted me within minutes. Justin advised me that Dawit was telling him that I was quoted $80,310 as the affiliate pricing and that I would need to pay additional dealer fees. Justin continued to suggest/infer that I had improperly failed to consider these additional fees to which I explained to Justin quite the contrary. I was very specific to make 100% certain the pricing was all-inclusive of all fees.
Based upon this entire situation I opted not to purchase the vehicle and advised Justin I would be providing this negative feedback on my experience with his dealership. I would highly recommend that unless this dealership is selling unicorns, and you really need that specific unicorn, find your unicorn at another Jeep dealership. This one simply doesn't meet acceptable professional standards in my humble opinion. They only bring shame and confirms the worst of car dealership behavior - again, this is in my most humble opinion.
Read More
Sign In
