Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
We bought the sweet 2011 toyota sienna and Mr. Jim was... - Steveo.customcon
We bought the sweet 2011 toyota sienna and Mr. Jim was awesome with helping us close the deal along with his team hands down best experience. Also would like to thank him for blessing our new family vehicle...
Top Reviewed Specialists At This Dealership
Noah was amazing and was very patient. Definitely the... - Isaiahfossett14
Noah was amazing and was very patient. Definitely the best car salesman I’ve ever worked with. He’s deserves a promotion. And I will definitely be coming back here in the future or very soon
This is the smoother transaction of all my life. Even is... - Danilo.lopez07
This is the smoother transaction of all my life. Even is actually the best. He was very approachable and clear, he truly exceeded my expectation with his customer service and communication skills. I have very limited schedule and he decided to go to the dealer on his day off so he can take care of me personally.
Really appreciate the clarity and his above and beyond customer service. By the way, no extra or hidden fees, no shady feeling that someone is taking advantage of you. He is the man and this is the dealer to go.
Just returned from a great car buying experience at Beyer... - SportageBuyer
Just returned from a great car buying experience at Beyer KIA. Omar was kind and transparent in the week leading up to our visit. The test Drive was smooth and he happily answered questions and explained features afterward. All Covid safe. Bobby made the financing fair and quick. What a great experiebce. .
For the first time ever, I did not feel the "old school"... - GEBINMD
For the first time ever, I did not feel the "old school" bull crap pressure tactics of the "stereotypical" Dealer pressure to purchase a car. I drove an hour and 15 minutes to this dealer, and in the end, it was more than worth it as I felt zero pressure, and I experienced a fun, friendly, relaxed, professional and courteous environment. Kudos to the Ourisman Chantilly Kia Team (Jodi, Jose, Tyler & Gary) for not only making me feel comfortable, but also extremely happy with my purchase. And believe me, I personally mange about 300 million dollars worth of Engineering Project Revenue, so getting a compliment from me is by far the toughest feat ever. Anyone hesitant of going to dealers because of said “stereotypical” tactics that have been well know in the industry can put that fear aside. These folks at Ourisman Chantilly Kia will make you feel “right at home” and not feel one ounce of pressure at all.
The service department wants to charge me for a... - wardellshirley
The service department wants to charge me for a diagnostic exam for my Kia Optima which is 2 years old the car cuts off in the street which is dangerous because I have two children and I should not have to pay for something that is not my fault
I have been purchasing automobiles for over 40 years. I... - topcane
I have been purchasing automobiles for over 40 years. I can honesty say that my recent purchase made at Kia of Bowie was without a doubt the best experience I have ever had when it came to purchasing a car. This experience was due in full to the professionalism displayed by sales rep, Earl Ward. We have all heard the stereotypes regarding car salespersons. The ones which say, “Buyer beware, they will tell you anything because all they care about is their commission.” This could not be any further from the truth as far as Mr. Ward was concerned. From the moment I walked into the showroom and through the entire process, Earl Ward could not have been any more professional if he tried. It was very obvious that his main concern was centered on my customer satisfaction and not his commission. At no time was I pressured into making a decision. He was extremely patient walking me from car to car while explaining every single detail. Once I came to my decision, he made sure that the car was in tip top condition. Before I drove off the lot, Mr.Ward once again sat in the vehicle with me going over multiple details and even helped me to program certain items. I cannot emphasize enough how thorough he was, and the fact that my customer satisfaction was his main concern. This was my first visit to Kia of Bowie, but do to my experience with Earl Ward, it definitely will not be my last. Mr.Earl Ward is truly an asset to your company.
Glen Burnie, Md.
Kayla was absolutely delightful and helpful her manner... - Iris
Kayla was absolutely delightful and helpful her manner was extremely pleasant and I feel so comfortable coming to K L for help when she’s here I highly recommend Kia and their personnel cater was wonderful thank you
*1 star because I cant put 0Vislitng this KIA dealer... - M.Ruiz
*1 star because I cant put 0
Vislitng this KIA dealer was the worst most humiliating experience of my life. Day of visit: April 9, 2021
My husband asked me what I wanted for my birthday this year and I told him an Audi Q5. That was, until I saw a commercial for the Kia Telluride. I know what you’re thinking, "you would voluntarily get a Kia instead of an Audi???" Well, the answer is: I thought maybe. And here’s why: I was super intrigued about the eight person capacity and the intercom system, as well as all the device ports the ad said the car contained. So on a rainy day, my husband took off work early, picked me up (in my sweatpants), strapped our kids in the car, and we headed down to King Kia in Gaithersburg Maryland.
As we parked and unloaded our kids we stopped and looked around for a few minutes at the models in the parking lot. I was a bit surprised that no one from the show room came out to greet us even though they were all watching us from the window, but OK fine, it was raining they didn’t want to come outside. No problem. When we entered King Kia we approached the unsmiling, unfriendly, curt receptionist and asked to see a Telluride. Without saying anything she pointed to a salesman who then walked over. He immediately tells us they have no Tellurides to show us, but even if they did they wouldn’t let us test drive one unless we’re already preapproved to buy one at their asking price. He goes on to tell us that their cars routinely sell over the MSRP and that before we could even try one we would have to agree to the price AND prove that we could pay what they were asking. He then added that even if they had the exact car on the lot that we wanted to buy that they wouldn’t let us test drive anything but the most basic model before buying.
He then leaves to go check on when he would have more cars in stock and while he was doing so I let my kids take a closer look at the cars on the showroom floor. Please note that there were no other customers in the dealership at the time so we weren't annoying any other customers. However one of the ladies behind the customer service desk did not appreciate that my toddlers were looking too closely at her cars and she runs over to the salesman and commands him to hurry up with the information and get us out of there as fast as possible. He then walks over and handed us his card and told us maybe they’ll have some more models next week.
As we were leaving it occurred to me that they took one look at us and assumed we couldn't afford to buy their car. I am pretty sure they thought we wanted somehow take a test drive without any intention of buying. Is it because I was in sweatpants? Or perhaps it was because we are a multiracial latino household? I guess one has to dress up to impress a car salesman these days (even at a Kia dealership). I told my husband I wouldn’t buy a Kia if they were the last car on earth and I mean it. They took one look at us and assumed we could not pay for a Kia and treated us like trash. They didn’t like the way we looked and they didn’t appreciate that we bought our kids to go car shopping. I thought to myself, Kia is trying to sell a family car like the Telluride but they don’t want us bring our kids to shop for the car!! To say that we would have to prove that we could afford a car before they would even let us sit in the vehicle it’s so insulting that I could not bear to be in that dealership one more moment.
I would just like to add that despite their assumptions about who we are, I am a lawyer and my husband is a senior government officer with an ABC agency. However, even if this car was a financial stretch for us NO ONE SHOULD BE TREATED THE WAY WE WERE TODAY. They need a lot of customer service training and I urge anyone interested in a KIA to use a different dealership because they are obviously not interested in selling their cars, unless, of course you come dressed up in your Sunday best and leave your kids at home. I will be cross posting this review everywhere I can.
Excellent - jadezt
Mr John Evans is always ready to provide the best prices and match your personal needs with the correct vehicle.
Mr McCormack form financing is the gentleman that makes impossible things be possible.
In addition, he explains the financing process and suggests what are the best financial terms and financing institutions, i.e involves the client in the process.
Kenny sold me a 2015 Honda accord for my daughter who... - Kevin k
Kenny sold me a 2015 Honda accord for my daughter who just turn 16 years old and I had a 90 day 3 thousand miles which every came first warranty well it turn out I need a starter and a knock Sensor well I took back to dealer ship and they fix it gave me both new parts thank you kenny craig and Bill well job done
Dealership prices are way overpriced, and when provide... - Hany F
Dealership prices are way overpriced, and when provide proof and try to make a deal with them, they tell you they don't negotiate and stop responding to you.
Don't deal with them, people should not bend over to dealerships that overprice cars, let them have the cars sitting so that they eventually will have to lower prices, do not buy overpriced cars from them period.
PLEASE DONT BUY YOU NEXT CAR FROM THIS DEALERSHIP.... - Joe and Brian
PLEASE DONT BUY YOU NEXT CAR FROM THIS DEALERSHIP. Yesterday talked to 3 different people one was melissa tranfered me to CHRISTOPHER WAY and finally to liva a mgr in Chrysler side. told them i was driving 3 5 hrs to there dealership to by 2003 avalanche. Liva said she would make sure Christopher would have it ready .talked to him numerous times texting to make sure was there yesterday text hi. At 8 am sais was there text him 830 otw he said ok. Told him i would be there by 1230 said ok. At 1219 pm now that i traveled 3.5 hours to buy the car he yext me sold. was assured that it would be there by 3 people DROVE 3.5 HOURS ONE WAY AND THEY SAID SORRY .RIGHT THEY KNEW I WAS COMING .DONT BY A CAR FROM SALES PERSON CHRISTOPHER WAY HE COULDNT EVEN FACE ME TO TELL ME .IF THEY HAD EVEN ASK FOR ME TO GIVE THEM A DEPOSIT THE DIDNT CARELESS DEALERSHIP AND THE OTHER REVIEWS SAY SAME STUFF ..SHOP ELSEWHERE FOR YOUR CAR NEEDS ....
I went to purchase a telluride today (03/18/2021) and... - anorton215
I went to purchase a telluride today (03/18/2021) and after my experience I will never go to a Kia nor support their store ever again. After speaking with 2 sales associates over the phone for 2 days, and emailing back and forth with a sales manager, Jazz Santos, I decided to drive the 2 hours to this dealership for the specific Telluride I was going to purchase. While waiting for the final walk out price of the vehicle, after taking note of the MSRP price on the window sticker, which was what I prepared to pay,.. a gentleman came down the stairs from his office, and started whispering and pointing about the Telluride to his sales staff at the finance counter. I overheard this gentleman tell the other sales associates that the vehicle outside (the vehicle I planned to purchase) was marked incorrectly and it was actually supposed to be $5000.00 more than what was listed Due to its Popular Color (Wolf Gray). Jazz the manager I had already spoken to me, came back to my table and started telling me what this other gentleman told him about the price being increased due to the color of the vehicle, and explained that if I chose another a vehicle that was a different color, I would not have to pay the extra $5000.00. I was quite shocked at this point, as I had spoken to 4 people at this point over the course of 2 days, and noone was going to tell me this until I was ready to see my final walkout/purchase price. I explained that this was absolutely not going to happen and quickly pointed out that this specific vehicle already has a charge of $500.00 listed on the window sticker for the specific paint color. It just did not make sense to charge me an extra $5000.00 out of the blue due to the color, when the prince clearly already reflected the paint color. When Jazz went back to this same gentleman to explain, the gentleman made a point to speak loud enough that the whole store could hear him say “I don’t care if she f’ing buys it or not”. This pricing issue was clearly either due to the fact that I was a female (who had done her research by the way), and they thought that they could take advantage me. However, this pricing issue was clearly an error on their part for not advertising the actual price of the vehicle. I argued that no one in their right mind would have the intent of purchasing something for one price, and then still purchase that item after being told at check out the item price was increased by $5000. Whoever this other gentleman was, was extremely rude, cocky, and wore his arrogance on his sleeve. He made it very clear that he wanted no parts in hearing what I had to say. In fact, he didn't even bother coming to me and answering my questions, he let his staff handle the brunt of the situation as he stood and watched in background. What a poor manager (if that is what he was), and shame on him for hindering a potential sale and screwing his sales associated out of a guaranteed sale over his own pricing error! I know dealerships want to make as much as they can off of a vehicle, and its the name of the game, HOWEVER, not disclosing a price change until the final parts of a sale is Ludacris!! He should have honored it, and fixed his pricing error on the remaining vehicles, or he should advertise that there is potential mark up on certain vehicles. While leaving empty handed (the gentleman would not even considering budging or working with me), the same gentleman was outside and made it a point to make a comment loud enough for all to hear saying "she's just mad because she could not afford the care, and we wouldn't give it to her". I lost my mind and said my peace with all of the potential customers hanging in the background. But that's another story in itself. ALL AND ALL THIS COMPANY WAS ABSOLUTELY HORRIBLE AND I HAVE NEVER FELT SO EMBARRASED OR DEGRAGED. Had they been honest with me instead of trying to pull a fast one, they may have salvaged the purchase. I have been speaking to an attorney regarding this situation, and intend on following through with their advice.
I have been buying Jeeps and having them serviced at... - smoot.rt
I have been buying Jeeps and having them serviced at Dulles Jeep for more than twenty years. Our latest Jeep, a diesel, had a FCA recall that I received notices about for roughly a year, but the recall repair kits haven’t been available. Lynette, who is my current service advisor, has been awesome in tracking the recall kit down and working with me to get it schedule, which has now been completed. TBH, Lynette and her entire crew out at Dulles Jeep went beyond the call of duty and procured one of the first kits available. She made the entire process flawless, as has been all my service experiences at Dulles Jeep. The technicians are awesome and I have never had to take the car back for a faulty repair - kudos to the entire service department. All I can say is, if you are in the market for a Jeep, I can’t think of any other place to buy one. In addition, if you have a Jeep, and want the best service available in the DC Metro area, go to Dulles Jeep and ask for Lynette, she’ll treat you like family and take care of you and your vehicle. Dulles Jeep sets a very high bar for excellence; other dealers should emulate their business model.
Complete Letdown from a Highly Rated Dealership - dros
I praise Kia's cars especially with their newer generation of their existing models and new models such as the Stinger. They've come a long way and I encourage customers to purchase Kia cars. Just not from this dealership. The manager, Tom Roe, will withhold financial information from you about a car to prevent you from calculating your own monthly payments.
Tom will also LIE to his customers.
It took some time to get the money factor the dealership was using to calculate their interest rates (rent charge applied to the base monthly) for a lease. I asked what kind of incentives they have for top-tier lessees since I qualified as one. Tom said I would have to come into the dealershio and do a credit check to calculate the money factor (Lie #1: Why would they need to run a credit check for this? This isn't necessary especially if you're going in just for some discussion. Other dealers don't do this, they provide you the numbers up front if you request it. ex: If you have a credit score of 820, then you qualify for this kind of lease. Car dealers have this on their site.)
I tried to get the money factor/interest rate reduced when they finally gave it to me, again, Tom lied and said the money factor is set by the manufacturer (Lie #2: This isn't true AT ALL. This is set by the dealer and not the manufacturer. This is how the dealer profits from customers by charging them monthly interest on leased cars).
My wife also contacted them unknowingly before I contacted them (she contacted all the local dealers through Kia's website). The salesman at Beyer Kia provided ALL of the lease numbers to her with no questions and even included the money factor which TOM ROE printed out for the salesman. The interest given to my wife was lower on her lease option than the numbers Tom gave me. Weird...I thought the money factor was set by the manufacturer (according to Tom)?
I understand dealers will mark up different rates for different customers to make money. It's a business. What I don't appreciate are the lies. Tom intervened once I provided my wife's quote she got and called them out on their different rates they gave me. Tom intervened. Wanted to 'cut-to-the-chase' and ask what I was looking for (the email was rude). Gave him a number I was looking for monthly. Didn't acknowledge my number and asked if the car was for me or someone else. I responded a few days later (didn't see his email until 3 days later -- my fault on my end) and I stated that I was still willing to do business with Beyer Kia despite everything that happened. Never heard from him again (it's been over a week).
I recommend doing business elsewhere at another Kia dealership (a few in Maryland are nice -- they have cheaper rates. Fairfax Kia is also a good one. Parsons Kia in Winchester is great too if you're willing to make the drive). Don't be fooled by the rating on Dealer Rater.
Note: Salesmen were solid and great. They followed up frequently and had good customer service. It's just a shame they are being poorly mismanaged.
Efficient & knowledgeable - Ken
Bernardino Lim was excellent !
I would recommend . The entire process was very good.. the sales was able to listen to my concerns !
I would ask for my salesperson by name .
Stripped my lugs, blamed me and other shop that did not... - imag
Stripped my lugs, blamed me and other shop that did not exist, charged triple amount on labor, made me find my own vehicle somewhere in their parking lot after service instead of bringing it to me, shuttle service left me stranded for over an hour, performed unauthorized "safety" inspection and did not give me findings in person but mailed it to me later
Great Same Service - susan389
The Customer Care Service team at Owings Mills did it again. Same great service I have always received over the past 8 years. My little Soul is as good as new and I was back on the road the same day. Thank you!!
Purchased a new Kia Sorento last month from O'Donnell Kia... - MaxSam
Purchased a new Kia Sorento last month from O'Donnell Kia in Catonsville. I liked the environment. The sales lady that assisted me Joy was extremely friendly, personable & informative. Not pushy, which is very important to me! The entire process was less than 1 hr. I did my research beforehand so I knew what I wanted and how much I was looking to pay - they were honest & upfront!! I would recommend everybody to check out O'Donnell Kia if you are looking for a "No Games" buying experience!!
In November 2008, I purchased a new car (2009 Kia Rio5)... - bkilgore
In November 2008, I purchased a new car (2009 Kia Rio5) from Thompson Kia, even purchasing an extended warranty beyong the 5 yr/60k mile Basic Warranty. I was mislead by Thompson Kia about the warranty and I've had nothing but problems with the vehicle. From paint peeling several times (fixed incorrectly by Thompson Kia) to my car jolting when put in reverse to air conditioner problems and strange noises when steering -- all looked at by Thompson Kia in Fallston, MD and even after numerous visits, they could not fix my vehicle.
I even had to get the Better Business Bureau of Maryland as well as Kia involved and on 08/23/11, I had my car towed to Thompson Kia for they promised they would fix my vehicle and after two days of not even looking at it and then telling me my car was not under warranty (the Service Department and General Manager somehow misread my odometer -- I'm not joking), a week later I was told my car was ready. Not only was the major items not fixed, but also new issues appeared. They denied Mediation/Arbitration by the Better Business Bureau to avoid fixing my vehicle. They did everything in their power to not honor both my warranties! This, without a doubt, was the worst mistake of my life! I wish I had never purchased the car!
Sold me a second-hand car with the original tires on it - Boo
lousy servicemen lousy salesman and it's a lot of hoopla and bull that they give you about replacing stuff that is supposed to be prettyeasy to fix when it's supposed to be the tires that are on it new when you buy it