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As a NC resident, I made a deal by phone on our new Range... - Mbsalemike
As a NC resident, I made a deal by phone on our new Range Rover. The vehicle was ready when I arrived and KZ, the sales representative came in on his day off to assure all went well. Great experience!
WOW! Great customer service! Jacob Faircloth was... - Matt1234
WOW! Great customer service! Jacob Faircloth was wonderful to work with and made my purchasing my first Range Rover- a breeze! Jacob explained all the options of the vehicle and made sure I was comfortable with it, before leaving the lot. Jacob is very trustworthy and made purchasing the vehicle very smooth! Will be back soon!!
They were prompt and efficient. - carmawi819
They were very prompt on taking my car and servicing. Very courteous and polite. The service was very prompt. The place was very clean, will have my car service there any time.
Top Reviewed Specialists At This Dealership
General Sales Manager
Cheryl Stewart, our customer service agent was extremely... - janevecc
Cheryl Stewart, our customer service agent was extremely helpful, kind, and made sure we had the answers to all our questions and concerns. She went out of her way to give us her undivided attention, excellent service, and made us very comfortable and happy with our new 2021 Discovery Sport. Would like to especially mention Deborah Bell for excellent assistance.
Custom ordered my new Jaguar F Pace SVR. There was a... - ksampson
Custom ordered my new Jaguar F Pace SVR. There was a slight delay on delivery due to covid. SVR looks great came in as ordered. Frank was my sales representative and was very easy to work with.
Kyle Armstrong is nothing less than professional,... - Tompetry55
Kyle Armstrong is nothing less than professional, courteous, informative and respectful. Kyle is a true ambassador for your company.
With that being said, I have two major concerns that I need addressed promptly. I brought my 2013 Range Rover Sport Supercharged in to have the moon roof drains cleaned and a diagnostic test performed to address an amber vehicle lean warning. A new valve body and air lines needed to be replaced. Following the replacement of the lines, the system had air in the lines that needed to be bled. Kyle explained this procedure to me. My complaint is, when I picked up my vehicle, 271 miles were driven, 3/4 of a tank of gas was depleted. I understand it needed to be driven to bleed the air however 271 miles is extremely excessive. I have only driven my vehicle 300 miles in 2 months. My assumption is my vehicle was used by an employee to take home and drive. The airlines were not found to be faulty until you had the vehicle for a week which in turn means these miles were racked up in approximately three days. I do not believe it is standard practice to have your technicians take 4 hour test drives. I am sure that you have security cameras throughout your dealership and I would like you to disclose, who drove my vehicle, and for how long. It seems obvious that my vehicle was used for more than a service analysis. Upon pick up of my vehicle, within one mile the red warning light illuminated. I was informed that this was expected as there is still air that needs to be bled from the lines.
Your dealership deals in high end vehicles and I find this act nothing less than egregious.
To note, I have previously purchased two vehicles from you, and now have brought you a third vehicle for service as a loyal customer.
I am hoping we can address and rectify this situation and I await your response.
The Short: This dealership can't be trusted. Avoid them.... - LRDisco19
This dealership can't be trusted. Avoid them. They sold me a CPO vehicle and then demanded more money or they would not include the CPO warranty. I wouldn't agree to more than the original deal. Move on, it's truly not worth it.
The Long (cut for length):
This took place over the course of roughly a week. I was buying the vehicle in DC coming from WY. I found a CPO 2019 Discovery VIN: SALRR2RV0KA095978 Stock:689RL on their site. It was listed CPO on their site, landroverusa, usaa, cars.com... It was listed CPO everywhere. Chad Dyer was my salesperson and I offered him $X on 5/6. He said he would talk to his manager, Ami Santiago, and call me back. A few minutes later he said, "she said sell it." There was no back and forth or anything. Chad told me congrats and sent a pic of sold sign in the vehicle w/my name. He also stopped an interested party from test driving it. I gave him my CC info and they processed a $1,000 deposit on 5/7. Chad told me he was looking into arranging shipping because he often times ships vehicles. I asked when I would sign everything and he said I would hear from the finance people that day (5/7). He had me send him over insurance, DL, and later told me that he was working on the title and papers were ready. They would be overnighting me the paperwork. Later that day I got a call from Kasra Kassiri (finance director). He asked if I wanted an extended warranty. I said I didn't need it since it had the 5yr 100k warranty for being CPO(as stated on their website and previously confirmed by a dealer representative, Luis Ramos, along with the in service date and end of 5yr period).
This is where it goes wrong: where LR Alexandria fails to honor their agreement. Kasra tries to tell me that the vehicle isn't CPO. I tell him he is wrong and it says it is everywhere the vehicle is listed. The carfax for the vehicle even says it was CPO when first listed for sale 8/19. He says he will check on it and call me back.
I call Chad and ask what is going on. He says he thought it was not CPO and asked if it said it online. I said it does... He then said he would get it squared away for me.
I call back, but no one answers my calls. I speak with Kenny Creswell, a manager below Bill. He was off and isn't familiar with the situation but will call me back.
A couple hours later I hear from Chad saying they won't sell me the vehicle at $X with the CPO warranty. I said that was unacceptable and I wanted to speak with Bill or Kenny. I called the dealer again. I was told that Kenny would call me back.
When Kenny called me back he said he had spoken with Bill and I could have the vehicle at $X but not the CPO warranty. If I wanted the CPO warranty (listed on their site) I would have to pay $X+$1,762. He said that was now the only deal on the table and if I didn't want it he would refund my deposit. I said I want the deal that was agreed to. I asked if Bill would please call.
I never heard from Bill so I tried again. I tried Chad's cell and he asked me to hold on. Kenny then came on the line. He told me that he had spoken with Bill and the best they would do with the CPO warranty is $X+$1,762. I again requested Bill.
Later that day Kenny called me and said Bill would do $X+$1,000 with the CPO warranty. I told him I would think on it.
I emailed Bill laying out my experience and that I would ask an attorney if they had committed consumer fraud via post agreement modifications but I would rather just buy it for $X.
Bill emailed back saying I could have my attorney reach out and that they would only do $X+$1,000. Fees weren't worth it.
5/9 I get an email from SiriusXM congratulating me on my new Discovery (because they marked it sold to me). Snail mail came around 5/17. The 3 month trial for this vehicle ends 8/7 showing they reported it sold on 5/7.
Late 5/10 I got a text from Chad asking to call Mon morning. I do. And don't hear back.
5/13 my deposit showed returned and the vehicle was off their site in a few days sold to someone else.
The GM Bill Colgate failed to honor the deal. I think Kenny and Chad were doing their best given their positions. Bill never returned my calls.