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Purchased our car in 2014 and bring it back regularly for... - tseward
Purchased our car in 2014 and bring it back regularly for service. Joe Walsh has been fantastic behind the service counter, professional, knowledgeable, always courteous. Also Shawn, who showed me how to adjust the a.c. settings, and Tanner. A great group of service specialists. It is a pleasure to deal with them.
Jonas in the Quick Lane Department provided excellent... - hornpw
Jonas in the Quick Lane Department provided excellent service finding a part for my car and rescheduling. He provided good customer service and was helpful.
The sales experience at this dealer was unlike any other.... - KG10
The sales experience at this dealer was unlike any other. We had contacted at least 5 (closer) dealers before finding Ourisman. From the first phone call, Corey took care of us. He was direct, polite, respectful, and gave us exactly what we were looking for. Even after a very big complication, Corey made it right and ensured we got exactly what we were looking for. Couldn’t recommend this dealer and Corey highly enough.
They were understanding and willing to work within our... - ddepew0
They were understanding and willing to work within our guidelines, understanding that we are a non-profit that is protective of finances. Doug was attentive even though busy.
The Bob Davison crew worked on my truck today, they were... - T5113X
The Bob Davison crew worked on my truck today, they were efficient and timely. Thanks to service rep Eric Eberhardt, for his guidance and advice.
Great Experience at Dealer - jonnyguitar1962
I have bought my last 3 trucks from Koons and when I read about the Tremor package, I knew it was time to stop in again. I wanted a F250 King Ranch with the Tremor package and 7.3 Godzilla V8. Billy Mensh was very helpful in ordering the truck from Ford just the way I wanted it. I got the power running boards and heated seats. Was surprised when it had massage seats as well! Always wanted them and didn't realize that was part of the King Ranch Ultimate package. More bells and whistles than I have figured out yet how to use but fun driving and learning. Billy even changed the color for me from Blue Jeans to Star White when I changed my mind. Happy I did. The truck looks and drives fantastic. Thanks again Billy!
They do deliver good price for new vehicles, but it stops... - firstname.lastname@example.org
They do deliver good price for new vehicles, but it stops there. There service department damages more than they fix. Bad dealership, try Koons. bad
Called the dealership and asked if they gave trade in... - Happy customer
Called the dealership and asked if they gave trade in values without me purchasing a vehicle. My company offered us a company car and I was looking to get out of my f150. Went into the dealership and sat down with Todd explained exactly why I was there. While waiting for them to do the appraisal I asked to go see the new 2021 lariat. I was interested to see the upgrades Ford finally put in their truck. Came back in Todd asked me to get some loan info on my truck. He came back with a trade in price and finance numbers on the 2021 Ford. I explained again that I needed numbers for just a trade with no purchase he left again came back and said the numbers were good either way til the end of the month. Joe barrios came over had a small conversation and I left. I called Todd 2 days later said I wanted to trade in my truck but was not going to purchase at that time. Todd asked me to email some info and he would set things up. 15 minutes later I get a text saying the number was only good if I bought a truck. I called Todd explained my frustration asked him how that happened. And he said joe most have misunderstood him. 15 minutes after joe barrios called me and as I was explaining to him what Todd and I talked about. he started getting loud. Talked over me. And said “I don’t need to do anything I don’t want to. I don’t owe anyone anything” typical dirty used car salesman. Typical bait and switch. And just overall unprofessional. Then told me he would talk to gm and call back. 4 days later no phone call I plan to pursue this up the Ford chain and let them know about this dealership and the team running it. I’ve been in sales a long time and mistakes happen but sometimes you need to find a middle ground and make it right. But here joe barrios is right and owes his customers nothing. Should be embarrassed.
DISHONEST, AND ONLY TREAT YOU KIND UNTIL YOU PURCHASE.... - marylddiva
DISHONEST, AND ONLY TREAT YOU KIND UNTIL YOU PURCHASE. AFTER YOU SIGN YOU GET NO ASSISTANCE IF YOU HAVE PROBLEMS. SAVE YOURSELF THE FRUSTRATION ANS SHOP ELSEWHERE. CHECK THE BBB REPORTS!
This was the best car buying experience I've ever had. ... - skinnygmg
This was the best car buying experience I've ever had. No anxiety because they dont have sales people and don't negotiate. They don't have to. The prices are great and they don't take trades. No funny business. Pick out the car, like it, buy it. That's it. I couldn't be happier with my purchase. Thank you
Service Dept. prices are very expensive but they play... - cgapr11
Service Dept. prices are very expensive but they play games with the prices. If you decline the price then they will act like they are working out a deal for you and slowly attempt to lower the price. If you constantly play games like that, you are not to be trusted.
Best Lincoln dealer I've found in Washington metro area - Ken P.
This is long, but I'm posting it for anyone looking to buy a Lincoln in the Maryland/DC/Virginia area.
I recently concluded a months-long process of finding a replacement for my 2016 S-Line Audi Q5 due to its increasingly uncomfortable seats. I looked at everything, including the new Q5 but narrowed it down to the Lincoln Nautilus or Range Rover Velar (in fact, I had a factory order for a Velar until I test drove the Nautilus).
I'm not here to speak bad about any of the other Lincoln dealers in the DC area, as I've only interacted with a couple others in my search, and even then not much. (One seemed good, but was very Ford-centric with only the Sales Manager seeming to really know the Lincoln brand, though he was indeed very good and quickly took over the test drive process and sales discussion, but the other was so clueless about Lincolns that the two sales people I talked to didn't even know that the Nautilus was an MKX refresh, not a full redesign).
There are two things upfront that make East West special. First, they are the Washington area's only Lincoln-only dealer. They know Lincoln sales and service (though they can service Fords as well) inside and out. And second, they are a second generation family-owned Lincoln dealership. As far as I know, they only own this one place and you get the personal attention and service one would expect from a really good small business. You never get the kind of corporate aloofness one can sometimes find from an AutoNation or MileOne dealership, for instance. I'm not saying they can't be great dealerships as well, but the feeling is different.
Two particular shout-outs to Vince Trasatti, the upbeat and loquacious owner-partner that runs the place and who seems to be everywhere and is always interested in chatting with clients and fixing problems, and Anly Renda, East West's Business Development Manager who answered my internet inquiry and then took me all the way through the sales process.
Here're some of the reasons why the sales experience was so good:
- I decided early on that I wanted a Black Label, which reduced my options to just a couple or three dealers in the DC area. But I was able nevertheless to negotiate an incredible deal with East West. It never felt confrontational and they never treated me like a somewhat captive customer.
- Initially I thought I wanted a change in wheels, something Lincoln doesn't permit for Black Label factory orders. In my dealings with other Lincoln and Range Rover dealers (I had wanted to make a wheel-swap on my Velar factory order as well), no other dealer was willing to go through the headache of what would essentially be an aftermarket swap for a new car purchase, but it didn't even phase East West, and they were even willing to give me a credit for the swap. I eventually fell in love with the Black Label wheels, however, so late in the process it became moot.
- To get me my car quicker, they were willing to amend an existing vehicle they had on order for lot sales, rather than putting in a new retail order. That pushed my production date ahead by a full month.
- When nevertheless my vehicle got stuck in one of Ford/Lincoln's infamous delivery delays (it was part of a group pulled aside for additional inspection), after just a couple of weeks of the delay they ordered, unbeknownst to me, a second vehicle in my exact -- and a little unusual -- specifications, to try to get it to me as fast as possible. Ironically, they both ended up arriving at the same time.
- In December they signed me up for a Lincoln incentive, and it came through at its maximum, $3000 good until they end of that month. I should have been able to use it, but the delay killed it. When my vehicle arrived they spent a lot of effort with Lincoln to get the incentive reinstated. I was willing to go forward thinking that it was impossible to do (after spending some time on the phone with Lincoln myself), but East West somehow made it happen.
There's more, but these are just some examples of the incredible experience I've had with them so far.
Terrible service. I was harassed at work to take their... - mdmazda3
Terrible service. I was harassed at work to take their customer service evaluation.Never had service that took less than 3 hrs including oil changes.