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Alex Clothier is definitely the best service advisor I... - Cyberguy
Alex Clothier is definitely the best service advisor I have had in many years. Mercedes-Benz of Annapolis is my go-to for great service.
Top Reviewed Specialists At This Dealership
Master Certified Sales Consultant
Sales & Leasing Consultant
Sales and Leasing Consultant
Lucy and the dealership provided us timely communication... - Richard Burroughs
Lucy and the dealership provided us timely communication without pressing too hard throughout the entire buying process. We were able to arrive, test drive, and purchase in 45 minutes. Lucy’s professionalism was the reason for this - easiest car purchase we have made. The thoughtful personal gifts were a great touch as well.
The salesperson was professional and caring. He also... - Arainiadruitt
The salesperson was professional and caring. He also reached out to me after the purchase. I would definitely recommend my friends and family to purchase from Mercedes Benz Silver Spring.
Sales and Leasing Consultant
Sales and Leasing Professional
Kyle was amazing working with us and showing us all of... - georgiakakaziotis
Kyle was amazing working with us and showing us all of the cool gadgets the car has to offer. Thank you so much for everything.
If there’s a way to describe a flawless, smooth and... - Kvnbernal1
If there’s a way to describe a flawless, smooth and incredible purchasing experience, I’d say this was it. And it’d have never been possible without Eric’s help, who always goes the extra mile for his customers, is capable to make you feel as his top priority, and who’s always by your side throughout the entire process and makes sure you’re completely satisfied with your new vehicle!
Master Certified Sales and Leasing Professional
Used Car Salesperson
The skilled and appropriate attention of detail to the... - alice_lockett
The skilled and appropriate attention of detail to the customer’s concerns were apparent in the process of this purchase. I was very appreciative of the sales person trying to assist in making this sales process less stressful. Alvin Daniels is an outstanding salesman.
Made an online appointment for an oil change and a loaner... - BlueXF
Made an online appointment for an oil change and a loaner vehicle. Got a text confirming the appointment and loaner.
On arrival was informed that they had no record of my appointment, and do not give out loaners for oil changes. My choice was to wait in a waiting room with people within 6 feet or take a ride home in a shuttle van. Neither was a healthy choice, but riding in a van with a non-COVID tested driver seemed less risky than sitting in a waiting room.
A short time later I got a text with multiple upsells/recommended maintenance. While I do enjoy paying $100 for wiper blades and an amazing $2000(!) for tires, the fact that I even got this text shows that they did have a record of my appointment.
The fact that they were too lazy to provide a loaner car means I went and got tires elsewhere. Wipers I did myself.
To state the obvious point....no, you aren't making any money on the oil change when you hand out a loaner car. But the whole point of a dealership service department is to get FUTURE business.
Treat someone right on a loss leader and they'll return for the big stuff......if a dealer service department provides a positive experience, people WILL return, even if the dealer is more expensive.
This is simple basic stuff. A Mercedes service department should be able to hit a home run on this.
Had I been in a loaner car there's a 95% certainty I would have had the additional $2500+/- work done just to get it done.
Competent and friendly service. The facility is clean.... - Oliver
Competent and friendly service. The facility is clean. Service is fast. I like the courtesy car system. I’m a client since yeard and would recommend anytime.
Bought a new S560 from Steve at Euro Germantown about 2... - swindc
Bought a new S560 from Steve at Euro Germantown about 2 months ago, everybody was great. They worked a deal out for me that got me out of my early Lexus lease trade and into the car I wanted. Followed up and kept in touch with me over the couple months it took for me to get to where I was ready to make the trade. Had a few teething issues with the car and Jeff in Service has taken great care of me. Friendly and thorough and genuinely cares about my satisfaction. I would recommend very highly.
Professional. Thoughtful and considerate. They made what... - newhamptonroadsmbbuyer
Professional. Thoughtful and considerate. They made what seemed like a big problem into a very little problem. James was awesome! Earned my loyalty. Because of James, we’ll stick with MB Chantilly for our service.
I wanted to take the time and express the amazing level... - Jenniferdavis825
I wanted to take the time and express the amazing level of service from Adrean Pope. After car shopping and being exhausted our last stop was made our actual last stop thanks to Adrean. The exceptional service provided by Adrean gave us a painless and stress free buying experience. Adrean was customer friendly, knowledgeable and he got us in the car we wanted. I couldn’t have asked for a better ending to our car buying experience. Thank you Adrean and Mercedes Benz of Catonsville for the amazing experiences.
I purchased a car at Mercedes-Benz of Hunt Valley on... - Ryntj
I purchased a car at Mercedes-Benz of Hunt Valley on 9/4/2020 which was 6 months ago. I was promised a 2nd key with the purchase of the vehicle. It was written into my contract on the 17th page of the 19-page document (the WE OWE page). Although I have called countless times over the last 6 months and have even driven up there to speak with my salesperson and the manager, Mercedes-Benz of Hunt Valley has done everything in their power up to this date to keep me from getting this 2nd key or paying me the amount of the 2nd key. Three weeks ago, on Feb 16th, Jim the manager of Mercedes-Benz of Hunt Valley told me via text that he would send me a check in place of a key, but refused to tell me the amount. I haven't received it and decided that enough is enough! I have put in a complaint to the BBB. Before I pressed send, I called to speak to John Davenport who also signed my contract, but was told he no longer works there and actually got Jim on the phone. Jim asked me to withdraw the BBB complaint in order for him to withdraw the BBB complaint in order for him to send me a check. LOL that's not how it works, but thanks for that laugh! I'm hoping now that a regulatory body is involved, I will get what is contractually owed to me. Jim seemed way more upset that I contacted the BBB than that one of his customers has not been treated well by him, his staff, and his third party vendor(s). I never asked for any more than what I was owed and I have waited long enough. This was my first time dealing with a luxury car dealership....Far from luxurious customer service.
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