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I bought a new Hyundai Santa Fe from this dealership in... - Steffan
I bought a new Hyundai Santa Fe from this dealership in February 2020. I was not impressed with my experiences with Shaun Thompson (finance manager), Alejandra Pena (sales consultant) and Hess Darvish (GM). I found them to be very pushy and inattentive to my needs during the buying process. Following the purchase of the vehicle, they will harass you to give them a 5 star review. The post buying customer service is non-existent. I needed some copies. of my warranty purchases and it took several weeks to get them. They were dismissive and unresponsive, but after several attempts including a call to the corporate office I was finally able to get this simple request of getting a copy of warranty information resolved. I will never do business with this dealership again. If you want a hassle free experience, then don’t shop here.
I would like to thank Justin for being an amazing... - Verlister
I would like to thank Justin for being an amazing salesman, he was extremely patient as well as knowledgeable.
He went above and beyond the call of duty and I appreciate all of your assistance you've given me a new attitude of gratitude!
I would encourage everyone to support this young man as he strive to achieve his goals.
I recently had the pleasure of working with Samuella... - William Thompson
I recently had the pleasure of working with Samuella Betts and Kalil to purchase a new(er) vehicle for my family. They went ABOVE AND BEYOND to not only make sure that I purchased the vehicle that I wanted, but also to be super kind, courteous and make the process seamless.
I HIGHLY recommend SAMUELLA BETTS and KALIL when you visit this dealership! You won't be disappointed!!
Just to drive the point home of how great a service they provided. I had previously had a TERRIBLE experience 14 years ago at this same dealership. I didn't realize it was the same place until I pulled into the parking lot. I literally almost turned around and went elsewhere. My experience with SAMUELLA BETTS & KALIL totally changed my mind and perspective about this dealership. If I'm ever in the market for another vehicle, they will be my first phone call!!
Bought a truck from Renn Kirby of Frederick yesterday... - Kevin
Bought a truck from Renn Kirby of Frederick yesterday (12/21/2020) and on the drive home (maybe 4 miles away) I noticed vibrations from the driver side front wheel and the truck seemed to “float” in the lanes. Didn’t think much of it, maybe badball joints, frozen u-joints, tie Rod ends, easy fix. Called a diesel shop to get it looked at..
On my way to the shop today (12/22/2020) the driver side front tire came off on the interstate. Once towed to the diesel shop, tie rods and ball joints also diagnosed as being bad.
All Renn Kirby had to say was “Sorry Man, Out of state as-is sale”
Being active duty military on PCS leave to in transit to my next duty station, I can’t leave until all of the additional damages are repaired and parts arrive.
A very bad & ugly impression when service agent said that... - sean M9
A very bad & ugly impression when service agent said that my appointment was not on today’s schedule! Then when he put in my VIN into system, voila!! I was in their system on I think 07 MAY when I had made this Oil Change Appointment!! HOPE LESSON IS LEARNED to Train Service Agents Better!!
It was my 1st Free Oul Change & despite Service Agent’s Mistake, he did not offer to either do a free outside Wash nor a Free Vaccum!!
very good experience. they found a better car since the... - jim
very good experience. they found a better car since the car I wanted was sold. one owner with low mileage very accomadating and great salesman.
BUYER BEWARE - Tp1
BUYER BEWARE!!! GET EVERYTHING THEY OFFER IN WRITING!! Look very carefully at the car you're buying and every piece of paper.
They quote one number verbally then put a higher number on paper.
They promised to fix a scratch on the bumper BEFORE I signed. When it turned out it would need to be replaced at a high cost (not buffed out for lrless than $100), they refuse to do anything, it's my problem now. NOT how they acted before I signed.
I can't believe this place stays in business. With such... - jjhan2006
I can't believe this place stays in business. With such lousy service and attitude it is no surprise that they relocated to College Park so they can avoide their bad Darcars Silver Spring reputation. If they had done their maintenece job correctly the first time, I wouldn't have had to put in so much money later to fix problems they had caused. My car broke down on the highway shortly after their service because they didn't properly put things back together. When I complained to them, they had the nerve to try to get me in their shop and charge me for more service. I will never use them and I strongly urge everybody to avoid them like you'd avoid a sick bird in your back yard.
Buying experience - Kym41
Ronald bobist hands down had been the best salesman we have ever dealt with. His customer service and dedication has made our buying experience smooth. He has kept our price range in the area we like and put us in a truck we like. Very helpful.
stay away from this place they are rude over priced and... - thetruth1985
stay away from this place they are rude over priced and misleading i had 15550 cash and they let me walk out the door and didn't give a fuck car was 16400 onsale so they say had a misleading coupon that said all rebates were include for 14979 and the car came out to 17904 three other people stormed out on them less then an hour before i did and they just talk shit about them to the other so called sales guy in front of the public so stay away from fox plz
JBA 10 out of 10 - Holman8412
Courteous, professional and great communication througout the process of service. Helen did a great job and was able to arrange for me to speak to the Mitsubishi Technician. Thanks!
First New car - Peaches22
Lamar is an outstanding salesman.This is my first new vehicle .He made sure I was completely satisfied with my choice.Thank you,Ourisman Mitsubishi
This is a relatively "new" Mitsubishi... - alfarooq1393
This is a relatively "new" Mitsubishi dealership in the Silver Spring autopark. Actually, they have been around for a very long time as a Lincoln-Mercury dealer, but recently switched to Mitsubishi. I think this works in their favor, as they are very used to treating everyone like VIPs, since Lincoln back in the day was really your "upscale" type of car (and thus had very upscale clientele). Whatever the reason, this dealership has a great staff that is very friendly and attentive. Above all, what I really like was the lack of pressure. I mean, there was literally almost NONE. They simply did their best to show me what I wanted, and worked hard to make it a reality. I wanted the best financing rate (0% at the time), and they got it for me. I wanted it on a certain car (EVO or Ralliart) and they showed me several options. They never pressured me to look at or take anything I wasn't interested in. I have had that happen at SO many dealerships. I also needed to trade in my current car, and even wanted some cash back in the deal. They worked that all out no problem. Even the time with the finance guy to sign the contract was a breeze (normally, that is the part I dread the most). I was expecting to be back there for 2 hours while they tried to sell me a million different extended warranties, rust protection, or whatever else was the gimmick of the week. NOPE! They simply showed me a few quick options (like gap insurance) and that was it. It took just minutes. I can't really say I was sitting there more than 15 minutes total. The whole experience was just fast and painless. And just to qualify myself, this is my 5th new car purchase since around 1999, so I go through this around every 4-5 years or so, so I know about the new car buying experience. This dealership (at least the sales dept) is great. I have not had any service done there yet, but if the sales staff is any indication, I won't mind giving them a try. I would recommend Safford to anyone looking for a car, and especially anyone looking for a Mitsu. I am now rolling in my 2011 Ralliart and loving it.
Sold me a second-hand car with the original tires on it - Boo
lousy servicemen lousy salesman and it's a lot of hoopla and bull that they give you about replacing stuff that is supposed to be prettyeasy to fix when it's supposed to be the tires that are on it new when you buy it
Amazing - Ldevore94
Justin was great to work with! My husband and I were looking for new vehicles with 4awd. He was by far amazing. He made us feel comfortable in our trade ins and provided us with the best vehicles we could ask for. Thank you Justin so much! We love our new vehicles! Everyone that we came in contact with was also great to work with! We will not be going anywhere else.