I bought my 2011 Jeep Grand Cherokee Laredo V8, I was... - Lawschool22
I bought my 2011 Jeep Grand Cherokee Laredo V8, I was told the truck went through a 125 point inspection. The truck has two spots that needed to go to the body shop and according to the salesperson (Johnny), it was already scheduled to go to the body shop on June 9, 2021. Your dealership kept my truck all day and did not fix the dent on the driver's side by the gas tank and yes it is in the paperwork. I also have a spot on my passenger's side front bumper, and they did not even buff it out or fix it, and again it was on the worksheet to be fixed. I bought my truck for the appointment at the body shop to stay with the scheduled date that was already set up. While I was at your dealership I spoke with Diego from used cars and express to him that the truck was riding funny and the steering was feeling weird. Diego assured me that the truck was fine. On June 10, 2021 (4 DAYS AFTER BUYING THE TRUCK), I had to get my truck towed in and had to pay for it out of my pocket (I HAD A 30 DAY WARRANTY BEFORE MY EXTENDED WARRANTY). I did call the dealership and under no circumstance did anyone ever offer to tow it, as a matter of fact, I was told I had to tow it myself. I was driving and all of a sudden the truck started making a really loud noise while I was driving on the beltway, my friend and I were so scared she was in the truck during this bad journey. I had to drive on the beltway in tears trying to move my new truck to me, so no one speeding would hit us. That is my first purchase ever as an adult and I would never think something so serious would happen (MY AXLE BROKE). Because I was so frightened I called my mom crying, she is disabled and was crying for me, because she was scared, she told me to try to pull over but you can't under the tunnel on 395. The truck was going up and down bouncing, by this time my friend and myself are traumatized being that we were getting off at New York Ave. NW, cars were honking and my truck stopped letting me steer it to safety. I have not been that way driving, since this incident. I am a Criminal Justice student about to graduate and now I am not comfortable driving my own truck. I have to drive twenty minutes extra just to go to my college when I need something from them, just to avoid the beltway. I have the toll truck driver's name he witness the ball joint was hanging off of my truck and I was told by the dealership it was the axle, I could have been hit and/or killed that's the reality. I keep hearing Diego saying everything is fine in my vehicle, I did not know he is not a CERTIFIED MECHANIC. At this time I really need to speak with the President of Malloy Ford or his or her contact information, or they could contact me because this is an extremely important issue that needs to be addressed. I would like to speak with the President, I am just enlightening you on the situation. I waited to make sure nothing else was going to happen to me in this truck, now my back door doesn't even lock. I took my truck to a Jeep dealership and was told my truck has 2 recalls on it, did they really sell me a truck with recalls, wow. Now as of 1/25/2021 no one will fix my 4 wheel drive transfer case and module. My 4 wheel drive light has been on since 10 days after I bought the truck and no one will fix it. I have sent emails to James Gardner and now he is gone, so I sent an email to all upper management and no response, they are Alison, Tim, and Tom. I bought a lemon, please help
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