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Good service! Free car wash! What’s not to like? I’ve... - jeanne.howard
Good service! Free car wash! What’s not to like? I’ve been taking my 2013 Ford Edge there since I bought it! Great dealership!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
I brought my car to the Winchester location due to a... - clhuebner61
I brought my car to the Winchester location due to a recall. Everyone in the service department were extremely friendly and kind! I will return if needed!
George was seamless,easy to deal with. The dealership is... - D.pat
George was seamless,easy to deal with. The dealership is great. I would definately recommend and I'll be back for service soon. Thank you!
Commercial Sales Manager firstname.lastname@example.org
New and Used Sales email@example.com
New and Used Sales firstname.lastname@example.org
Great people to deal with - Johnny
Priscilla helped us through the lengthy buying process. Very good people to deal with. My wife left her safety glasses in our trade in and we called them and Catherine immediately sent them to us through fed ex.
Handled the car on an appointment on time. Service desk... - dfkhburks
Handled the car on an appointment on time. Service desk very positive. A pleasant experience. Took care of a recall on there like on electronics system to delete the ridiculous on off system for The start stop on the engine. A ridiculous set up to begin with.
Wonderful - Grandmother
We purchased a 2018 Mazda3 sedan with John as the sales person who helped us. The whole experience was great. No pressure. Just suggestions. We ended up buying the next model up from what we were thinking about but the the safety features were worth it plus they were able to give us a great price. Wonderful experience all the way around.
Great Experience! - Donna
Walked in with a friend who was interested in buying a used vehicle. My car was 15 years old, and I had been thinking about trading it in for another CR-V. I took a test drive and I was the one who left with the CR-V I wanted, and my friend also purchased a used car. Shea was knowledgeable and easy to work with, and loved his personality. He was not pushy and the entire process was enjoyable, and I love my car!
Pushy on sale and lousy choices. Not very good. Could... - isw21377
Pushy on sale and lousy choices. Not very good. Could work on customer service relations and how to actually sell a car without being pushy
we bought 2004 Dodge Durango on 2/17/20- oil leak, take... - Jane
we bought 2004 Dodge Durango on 2/17/20- oil leak, take back to them, took them more than week to fixed. my husband have to call them so many time, never recommend this dealer. Bad service.
Thanks a million - MSorriano
I have been looking around for a while now, for a reasonable and affordable car. Every dealership tried to push cars that were just too much for me, cost wise. It's a good thing I didn't buy with them, because I found the right car for me at D&S. They were able to work around my credit and give me the best deal. They are very friendly and down to earth.
Jeep Liberty Lemon - Lemon Jeep
Bought a Jeep Liberty with a trade in in July 2017. Had to made several trips to get the plates and Jeep ready for me. Kept me waiting and not organized. Put around 3000 mile on the jeep and the engine is shot. Spent over $4300 in replacement engine and labor. Selling lemons not Cars!
Ripoff Artest - Dr. V
I recently visited the store to purchase a new car. I was working with a young sales person and everything was going okay until Clint the GM tried to get involved. He tried to explain that the dealer pricing was handled by Mr. Leckner himself and he agreed it was a bait and switch style price scheme just to get people in the door. He said the $999 processing fee was also just a way to get the owner paid and if he owned the store he wouldn’t charge more than $99 or no processing fee. Clint was nice but how can I trust a company who’s own GM doesn’t believe in the owners or company mission. Sounds like Mr. Leckner might want to change the company mission or hire managers that agree with his agenda. Either way I’m not buying from a company who’s own store manager doesn’t believe in their services or products worth.
Awful - khenryrn
The experience was and still is, awful. From the moment I walked in I knew better than to continue. After 6 HOURS waiting for the "buy here pay here" approval I was told lie after lie about the car, the financing and the down payment. I went from a $200 deposit from one employee to a $3k deposit from Doc, as the staff changed so did EVERYTHING about the information!!!! Ironically a $3k trade in quote was reduced to a $1200 trade in quote, I owed $3k on the trade) I overheard Chris on the phone with Doc telling Doc, "if she doesn't pay even one day late I'll pick that car up myself" followed by "what's your read on her, is she worthy-(laughter)" I was SO offended, and I should have walked out! On more than a few occasions I felt like walking out. The car I was buying was taken off the lot and driven 60 miles to an auction while I sat in the office signing papers. This was the absolute WORST experience, the most unprofessional staff. In 2 months they withdrew 4k from my bank account, the staff wrote the contract wrong causing multiple payments that the REFUSED (and to this day, refuse) to correct. Even today I spoke to the staff who told me "we don't change contracts, anymore" This should have been rectified in February when I first brought it to their attention!! I pay biweekly, EVERY WEEK I get a collection call, I've never missed one payment, not once! I even spoke to Chris when I walked into make a payment in the Front Royal office who gave me his business card and assured me HE would take care of the problem. He refused to pay off the trade until I made the $3k down payment that was stretched over 3 months ($1k/ month if you're counting) and all the while he allowed my 5 year loan to Capital One to become delinquent. Personally, they don't care who they are affecting as long as they are getting paid! After 4 months of owning the car, the water pump had to be replaced, $900, the car keys had to be programmed at $80/each because the dealer refused to have that done, meaning one car door was always unlocked (as a security feature) I am currently selling the car as I cannot take one more moment of this awful company, BEWARE... It's a huge rip-off!
Best car buying experience ever!! - Jen S
UAG is friendly, fair, they will work hard to meet all your needs. They gave me what I wanted and needed in a car and met my financial needs also. They truly listened to what I wanted. They were quick and evened called after our deal was done to make sure I was satisfied. Great Group!!! Great experience!!! If you need a vehicle try them. You will not be disappointed. They will change your view on car dealerships and the whole car buying experience!!
Front Royal Ford
Used Car Manager
Service and parts director
Assistant Service Manager