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Kyle was very pleasant. Had the vehicle ready to go upon... - Geegee73
Kyle was very pleasant. Had the vehicle ready to go upon arrival. Small issue with brakes but promptly rectified and followed up was made with him.
The service dept always does a great job! Bill Cochran... - Chetai
The service dept always does a great job! Bill Cochran always does a great job of arranging things with the service dept and they always provide wonderful service.
Worst Experience Experience. This dealership sold me a... - yahkie.wallace
Worst Experience Experience. This dealership sold me a defective car. Ran me around in circles to 3 different repair shops, 4 different service appointments, an a total of 11 days without my vehicle. Their service & salesmen all acknowledged the issue verbally but, did not complete the warranted repairs or offer any replacement options. Instead, they falsified my service records, saying they did not hear anything when in person/email they acknowledge they did.
This dealership does not focus on customers or doing what's right. They use stalling tactics to waste your time and bullying tactics to try to intimate you both over the phone and in e-mail. Jeff Riddle, the General Manager is rude, easily, the most unprofessional and unethical of them all . He had me drive a hour from Richmond to Fredericksburg with the expectation and I quote "Both Teddy and Mickey will do everything possible to make this work out for you" and they did absolutely nothing. When I asked to speak to Jeff Riddle about my issues, he sent a message through his employee Nick saying he's to busy and refuse to meet and speak with me. What kind of business refuses to address customers whom spent thousands of dollars at their dealership and hour + comminuting there.
Not to mention, Jeff Riddle threatened me via e-mail and over the phone saying if I don't remove my reviews online he and his staff will refuse to assist me. After removing post, he accepted my appointment for assistance and pretended he'd help. When I got there, they offered no amicable resolution.
I will never shop with Mercedes-Benz, Mercedes-Benz of Fredericksburg, Midlothian, or Richmond or will I shop with Huber Motor Cars.