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Awesome personality, great customer service and really... - Joewhitaker89
Awesome personality, great customer service and really made the buying experience comfortably love my new car and def will refer her to anyone looking for a car
Top Reviewed Specialists At This Dealership
Smooth transaction and very helpful staff made our car... - Juanma
Smooth transaction and very helpful staff made our car buying experience easy. Dan Macklin and the crew gave me their full attention to all my car needs. Especially locating the color we wanted on our new vehicle. They went above and beyond and found the color we wanted. The following day we drove off the lot with a brand new vehicle. No pressure and a quick easy transaction. Thanks again for the great help!
Service was spectacular. Went in for periodic maintenance... - D.E.
Service was spectacular. Went in for periodic maintenance and inspection. I was out in no time. They even looked up rewards points which decreased my out the door payment. Thanks!
Best car buying experience ever! Damien Beale was a... - Fred P
Best car buying experience ever! Damien Beale was a fantastic salesperson and manager John worked to get the very best deal. After a truly horrendous ordeal at another dealership the day prior, this was amazing. I highly recommend the dealership and service department even if you’re from out of town, it’s worth the drive.
I had a bad experience in purchasing a vehicle a week... - Bluepearl
I had a bad experience in purchasing a vehicle a week before going to RK. I had been sold a vehicle by another dealer that looked great but turned out to be completely rusted underneath, from bumper to bumper. Luckily, I was able to return it but was somewhat soured with the experience and I am still waiting on the return of my substantial down payment. My family and I have purchased used vehicles from RK many years ago so I wanted to see what they had and how competitive their prices were. I really wanted a Subaru but didn't think I would be able to find one in my price range. I very nice man named Richard, in the sales department asked me a few questions and walked me over to a vehicle that was exactly what I was looking for. Color, model and price were all perfect. Due to my concerns on the condition of the prior vehicle, they told me I could have it checked out on my own to make sure it was satisfactory. They even had one of their managers come out and assure me that this vehicle had been thoroughly inspected, and allowed my son to attach a meter to test it himself. Everybody made me feel satisfied that I was getting a great vehicle. I have not had a "new to me" vehicle in a very long time but my experience at RK was more pleasant than I ever expected. I drove away happy.
Great buying experience!! I highly recommend Performance... - aliz182
Great buying experience!! I highly recommend Performance Chevrolet to anyone looking to purchase! The salesman was amazing to work with as was the finance department! We love our Chevy Equinox!!
Poor customer service!!!!! Don’t buy any vehicles from... - dokkenhellokitty
Poor customer service!!!!! Don’t buy any vehicles from there!!!!! My son had bought a 2021 Chevrolet Silverado Z71 and now it is not drivable. They do not stand behind their product and is trying to get over on him.
My husband and I have been researching to buy a new truck... - cookds
My husband and I have been researching to buy a new truck for months. We spent numerous hours online looking at options and inventory. We were excited to see that the Chevrolet Silverado 1500 Trailboss was in stock at a local dealership. We visited Hampton Chevrolet on Monday and that is when we were greeted by Jordan Kent. He was great to work with, and very knowledgeable about the features of the vehicle. Unfortunately after taking the TrailBoss for a test-drive, and getting a price, our family determined that the leather package would not work for our family (especially with a higher price).
We ultimately ended up purchasing from another dealership in Chesapeake. Inventory for vehicles has been low with COVID, so we had to make the decision to travel elsewhere. However our experience was very pleasant, and would definitely consider doing business with Jordan, and the Hampton Chevrolet team again!
This had nothing to do with covid19. This is just the way... - gnick
This had nothing to do with covid19. This is just the way the dealership does business it's service department that is on August 28th I had my 2008 Chevy suburban end have what they said with an engine replacement. They said it was going to be about 10 days to do the job. got no updates got no how are you this is what we're doing but now it is September the 29th and they say now that they're finished with it. oh yes by the way we had to put new motor mounts in the truck without telling you or asking for authorization. I understand that you need motor mounts but where they old or will they broken. There was money already in the estimate to cover unexpected parts due to age rust and etc. I said they called numerous times to try to get a hold of someone to ask for authorization but nothing registers in the call logs of the cell phone. I spoke to Warren Morrell in the service department. He tried to explain to me that he was doing me a favor for putting those in without asking for any authorization to do so. If this is how Ken Houtzs service policy is I think it's pretty xxxx poor that they don't have to ask the customer to fix things without their authorization to go above a certain amount of dollars. most companies the work stops until you get authorization. so what's my opinion that you need to watch them very closely at every itemized list and everything they do because they might try to slip in something that may or may not needed fixing you just don't know because they already said they like doing it your best interest but I will never get service done there ever again and I will never buy another car from them ever again because of this particular incident thank you. This had nothing to do with covid19. Called by the owner himself and he asked me to change this review and put in a certain thing and I said I would I will say that ken houtz Chevrolet did pay for the motor mounts and labor to put them in because they didn't ask for authorization and this was the correct thing to do. Will they do this to anybody else, I don't know so you have to keep an eye on them. They quoted me one labor rate before the job even started and then after it was completed it was another labor rate so keep an eye on it and get it in writing. thank you because there is a whole lot of she said he said things that go along in there that they will tell you and not do it un less it is in writing.
After picking up Suburban after a month. and a $8000 engine Replacement the truck is still having the same PROBLEM.
After speaking to Mr. Morrell this morning He said they would look at this AGAIN. This has been one big nightmare dealing with KEN HOUTZ CHEVEROLET. Not because of the prices that Mr. Morrell charges to for the same problems but different people it is because I expected the utmost knowledge and professionalism from a dealership that has been around for 40 YEARS but I still got a suburban doing the same thing after being told that a NEW engine would FIX IT ALL. $8000 Later..IT DID NOT.
again if any one reads this save yourself a nightmare and headache and DONT DEAL WITH MR. MORREL OR THIS DEALERSHIP
Thanks for reading
They said it was a cracked spark plug, but I know that this truck will do the same thing again and they left the EGR SENSOR and say it is not part of the engine I spent $8000 and it didn't com with that? Stay AWAY Run fast
Service: I made an appointment 2 weeks in advance so I... - manfmlox2
Service: I made an appointment 2 weeks in advance so I could arrange transportation while my vehicle was being serviced. Simple state inspection and a tire repair. Dropped off my truck the evening prior using the early bird drop off envelope. Truck parked in front of the service bay entrance. Next day I made several attempts to call and check status. I either was left on hold, cut off, or the one time someone answered they "took a message" for my service advisor. When I got off work I went to the dealership. At first the advisor argued with me saying I didn't have an appointment, until I showed him confirmation on my phone. Then he went looking for my truck. He found it in the lot, unlocked, with the early bird envelope in the front seat. He said the truck was never "checked in" so no work had been done. When I asked what were they going to do to rectify the situation he responded that I would need to reschedule the service for another day. To top things off, no one, ever once, offered any sort of apology.
Over the years I've noted that, even though the free oil changes and inspections for life is a perk to get customers to purchase vehicles here, once you've bought the vehicle you go to the end of the line when coming to get your free services. 3rd vehicle I've bought here and definitely the last.
SORRY service dept. - mepayne
Three and one half hours for an oil change and state inspection. With an appointment. Unacceptable and uncalled for. Beyond anything I would have imagined. I will NEVER return to this dealership for ANYTHING. If they were giving away FREE cars OR FREE service, I would NOT return.
Holiday Cadillac Roadside Assistance - Karen Sublett
Holiday Cadillac provided me with Roadside Assistance and when car was able to run replaced my battery asap. Wonderful dealership. All if the people are so kind, knowledgeable and efficient.
Hall Chevrolet Chesapeake