Service: I made an appointment 2 weeks in advance so I... - manfmlox2
Service: I made an appointment 2 weeks in advance so I could arrange transportation while my vehicle was being serviced. Simple state inspection and a tire repair. Dropped off my truck the evening prior using the early bird drop off envelope. Truck parked in front of the service bay entrance. Next day I made several attempts to call and check status. I either was left on hold, cut off, or the one time someone answered they "took a message" for my service advisor. When I got off work I went to the dealership. At first the advisor argued with me saying I didn't have an appointment, until I showed him confirmation on my phone. Then he went looking for my truck. He found it in the lot, unlocked, with the early bird envelope in the front seat. He said the truck was never "checked in" so no work had been done. When I asked what were they going to do to rectify the situation he responded that I would need to reschedule the service for another day. To top things off, no one, ever once, offered any sort of apology.
Over the years I've noted that, even though the free oil changes and inspections for life is a perk to get customers to purchase vehicles here, once you've bought the vehicle you go to the end of the line when coming to get your free services. 3rd vehicle I've bought here and definitely the last.
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