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Thank you Wynne Volvo of Hampton for the best car buying... - VolvoLove
Thank you Wynne Volvo of Hampton for the best car buying experience I could have ever expected! No pressure, just a desire to answer all my questions and provide me with the information I needed to find the right car. Bobby Williams was excellent in guiding me through the process of selecting my car and rest of the team made the purchasing process a breeze. Thank you! I definitely recommend Bobby and Wynn Volvo!
Volvo cars of Cary exceeded my expectations! - Pauline
I had a seamless experience in purchasing my new XC 60, which I am loving! Forrest and the rest of everyone proved that car buying doesn't have be dreaded! It will never be on my Top 10 favorite things to do, but they are a great crew to work with and I feel like they truly had my best in mind.
Great, honest dealership and Service department. Took my... - Kurt.esser
Great, honest dealership and Service department. Took my daughter's S80 in for service after getting 3 other estimates for over $1400. Weaver truely diagnosed the problem and I was out the door for less than $500.
Great job guys!!
I had a very favorable experience purchasing a 2018 Volvo... - marrington
I had a very favorable experience purchasing a 2018 Volvo XC90 T6 inscription from Wynne Volvo of Hampton! My sales advisor, Bob Williams was outstanding, very informative and patient, he helped me test drive and compare multiple models. Most importantly, Bob found me the exact XC90 model I wanted color, trim, & mileage. Make sure if you visit Wynne Volvo of Hampton you ask for Bob Williams. Highly recommended!!!
My husband and I drove all the way to Durham from... - hope
My husband and I drove all the way to Durham from Charlotte with an appointment to view a used volvo to purchase for our daughter who is a new driver. After test driving, starting to talk numbers, the sales person Marcus was cocky and said we aren't budging on anything on this sheet, including the 800 dollar processing fee, after we had drove all the way over there to actually buy the car and most likely would have purchased the car had that conversation been handled differently. We got up and left. We have never been treated so rudely ever when buying a car. We have never purchased used before. I have no idea how this dealership has a 5 star rating on multiple sites. It would have been nice for them to have told us that up front that the price was the price as they knew why we were coming before we spent half the day riding over there and back. How rude & disappointing... Lesson is to get your quote before spending any time at this dealership. Again, I have no idea how this dealership has a 5 star rating. Good luck.
FRUSTRATING! - fairshort
I was taken care of by Jeff the sales rep, he was great! I was treated well by the staff everyone was very friendly.
My issue was the car was not detailed. I was told they would take care of it when I came back the next day. Well, then the exterior looked great ut the inside was not touched except he wiped down the insides. They had to take it down to the detailer 3 times and he still didn't get it right. Josh the manager said he vacuumed the trunk but there was still pet hair on the carpet. At least he tried, it's much appreciated. So I give no stars to the detailing! The bad thing is that the manager Josh didn't seem too concerned. So after spending thousands I now have to spend more to ger it properly detailed.
Stay away - 101mph62
The WORST experience EVER, Lied to, taken advantage of and discriminated against!! I purchased a used vehicle, a BMW, on March 28th. During this I work with Joey Devapalan the Sales Manager. Joey informed me the vehicle I was purchasing had a manufactory warranty of 5 years 50,000 miles. During this sales process Joey told me numerous times that warranty was still in place and I had absolutely nothing to worry about. In fact, we spoke about this situation for about 2 hours before I purchased the vehicle and did so based on his reassurance about being covered until April 22, 2021 or 50,000 miles. I then went into the finance and worked with Heidi Wajciechowski. She confirmed with me in and wrote on my sales envelope the 1st in service date of April 22, 2016 and said the warranty expires 5 years from this date. She also circled the date on the Auto Check and said here it is on the Auto Check.
I started having some electrical issues with the onboard computer. I called BMW to set an appointment but the warranty had just expired on April 22, 2020 NOT 2021 like Haley said. I reached out to Haley Volvo, never heard back. I took the car to 2 repair shops for inspection. They said brakes were bad, the rear diff was leaking and thrust bushing cracking.
I returned to Haley Volvo on May 15, 2020 the mourning I had the 2nd inspection done in writing to speak with Haley. Friday morning at around 10am I stepped inside the showroom. Sales greeted me and was very nice. I explained the situation about the factory warranty and then the issues which should have been covered my not only the warranty I was so posed to have but by the Haley 90-day warranty. Sales then went into the General Manager office, Kirby Fields. I watched them speak and you could see eye rolling etc. Sales returned and said we will take it. I asked what about my manufactory warranty I was told I had? The response was Kirby Fields will fix it. I asked to speak with him, but he refused, I was told he will call you. I was standing there but Kirby Fields refused to see me. No call Friday or Saturday. Monday car goes into service at Haley, calls me and asked what’s wrong with the car. I then ask to speak with Kirby again told he is out to lunch but will call me by the end of the day. Tuesday comes around and get a call from service, they said they replaced the brakes pads but nothing else, mind you they didn’t replace the rotors just the pads. They tell me the rear diff is leaking but that normal and keep an eye on it”. When something is leaking and you need to watch it, it’s not “normal”. I then say it needs to be fixed and service says let us ask Kirby Fields. I get a call back and they say, “nope not fixing it”. I ask to speak to Kirby Fields and he’s out to lunch again. I call the dealership and ask why wont he call me why does he refuse to talk to me, I am told he is out getting a “haircut” but will call me before the end of the day. Wednesday comes and still no call, so I decided to go get my car back. Went to service they bring the car out. When they received the car is was clean but its was filthy when returned to me, not a big deal but shows how i was being treated opposed to other customers. They didn’t replace the rotors and throw new pads on it and ask any brake shop if thats the right way. I then go inside to return the loaner car keys. Explained how upset I was, and they say hold on let me get Kirby Fields. They come back out, “Kirby is in a meeting”. I have never in my life meant Kirby Fields ever, I am not sure if it’s the way I look, the way I dress or any other reason, but he refuses to reach out, talk to me or meet with me. 5 days of no calls, been in person 2 times and he refused to see me. I don’t know if this how Haley does business by just hoping a situation will just go away but this is wrong on so many levels. Someone above General Manager, Kirby Fields, needs to investigate this and do the right thing. People within Haley have told me to write a letter to corporate and file a complaint because this isn’t right, not my words employees’ words