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I am an admitted tough customer and, with that said, I... - Steve
I am an admitted tough customer and, with that said, I recommend John and the Stephens Auto Center team at the highest possible level! As additional background, I am a self-professed car aficionado and have been following the planned release of the new full size Ford Bronco for well over five years. After placing my reservation on the release night in July , 2020, I did extensive research on what dealer to select to complete my order. With over 3,000 Ford dealers in the United States of America, Stephens Auto is the only Ford dealer I could find willing to offer a discount off invoice AND put this offer in writing in plain English!!! http://www.stephensauto.com/2021-bronco/
John and his Stephens Bronco team are heavily vested in the emerging and fiercely loyal Ford Bronco community and related groups and sites. John would likely classify me as a Bronco "Super Fan." As such, I am actively involved in most of these in person and online groups and forums. Many members of these communities (and possibly competing dealers) openly trolled my posts, saying that Stephens Auto Center was "over committing" and I would likley see my order in the year 2022+! While the true test will be in the final delivery, corresponding pricing, and the commitment of "no surprises", to date, John has responded in all of my detailed questions with a sense of urgency and corresponding level of detail. The manufacturing delays and the related extended wait for this vehicle build have been frustrating, although, as importantly, to date, the commitments from John and team have been made, AND continued to be confirmed in writing in accordance with the Stephens Auto commitment.
I look forward to working with the Stephens Auto Center team on this important purchase and in the future!
Good Service Department i - Jeepy
I didn’t buy my 2016 Jeep Grand Cherokee from I77 however they are the closest dealership therefore they have done all services on it very pleased with service and staff always done on time and always explain everything that wAs done keep up the great work
Had a great experience buying a car from out of state... - jgillmar
Had a great experience buying a car from out of state from these guys. Top notch service - exceeded my expectations. Adam Plyler is an excellent salesperson - went above and beyond to help me get the vehicle I was after and made buying out of state a smooth and easy process.
They are inattentive to the customer after you buy the... - Jerewdub
They are inattentive to the customer after you buy the vehicle. This is the second and last car I will buy from them. Overall, with in the last two months I have had extremely poor care with both the sales department and the customer service department. You can also get cheaper prices elsewhere but the convenience of buying local is what brought me in. Never again...would rather take a day off of work and drive to Columbus, Mark Porter, or Charleston.
Does not offer pricing based upon MSRP. Does not offer... - Troythacker401
Does not offer pricing based upon MSRP. Does not offer incentives or employee pricing as advertised by jeep.actually used the 4 square sells pitch to try and close the deal. Out dated sales methods.