We bought a new battery from Hendrick, used the Odyssey a... - imhandymama
We bought a new battery from Hendrick, used the Odyssey a few weeks, then parked it. When we next tried to start it the battery was dead and was difficult to charge, so I called Hendick and asked them to check it. Jamie made an appointment to bring the Odyssey in the next morning. We did, and after sitting in their waiting room for 1 1/2 hours I went to see what was taking so long. Jamie said they were "almost done and would go over 'everything'" with me "soon". Half an hour after that he showed me a list of over $3,000 worth of repairs they wanted to do including about $250 for spark plugs because "it was time", then handed me a bill for $140!!! All I wanted was the battery checked. Jamie never once said anything about doing a complete diagnostic and there was NO mention that there would be a charge for anything. I was so shell-shocked that I paid the $140 and left. Still angry the next day I tried many times to call the manager who was always in a meeting or out to lunch. I tried again the rest of the week and never reached him, so left a voicemail. He never called back. Meanwhile, we went to a very reputable shop that replaced the starter for half the Hendrick quote and checked everything else out. No other repairs were needed, including the most expensive one that Hendrick quoted that can't be seen by just looking under the hood. Bottom line: Hendrick charged me for work I never authorized, lied about needing a repair that I'd have no way of knowing whether they did it, and has refused to take my calls or reimburse for the illegitimate charge. In recent years I've purchased an average of more than one vehicle per year and I WILL NEVER GO TO HENDRICK AGAIN FOR ANYTHING.
Read More
Sign In
