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I purchased a S80 Volvo for my wife from Volvo of... - Realtor Steve Hooper
I purchased a S80 Volvo for my wife from Volvo of Charlotte. I did a lot of research to find a car I thought would be perfect for her. I called and spoke with Gary Shaw about the car we were interested and put a deposit down to hold the car till we could get there. We drove the 3 hours from Raleigh and met with Gary Shaw and purchased the car and started our trek back home. About 2 hours into our return trip the possible nightmare scenario happened...all of a sudden warning lights were going off, several including charging failure, service urgent! This could have been another warning story about the dangers of buying a used car . We had paid cash for the car and driven it off the lot. It was ours and Charlotte of Volvo didn't have a legal responsibility to stand behind their car. However, this is where real customer service , integrity and character comes into play. It is easy to get great reviews when everything goes well...but much harder when tested with issues that can happen with any transaction. I called Gary and told him the issues with the car and asked if they would stand behind their product. They did the right thing and treated the issue very fairly with us. They didn't have to... They earned our respect and I highly recommend them.