I took my 2011 Maxima in on a Wednesday for a leaky... - e.hiers
I took my 2011 Maxima in on a Wednesday for a leaky radiator, which they replaced. I did not drive the car the next day but drove out of town Friday. During my drive, the A/C quit working. I called the service department who asked me to bring it in Saturday. Following their assessment on Saturday, they determined the condenser needed replacing. I assertively then explicatively explained there was no problem with the a/c prior to the radiator replacement, as they had to remove the a/c system to replace the radiator, and I left the facility upset. I received a call from another service rep shortly after returning home. They apologized for the inconvenience stating they would replace the compressor free of charge in recognition of my 22 years of faithful service, and the Maxima being the 3rd consecutive car purchased from the dealership. They also said the previous service manager should have mentioned the condenser needed replacing.
So, I returned with my car. While replacing the condenser, they said the compressor also needed replacing. REALLY?!?
Three Maximas, 22 years of faithful service, and coincidentally the condenser and compressor need replacing AFTER replacing the radiator. It's been a good car and I feel it's worth it, but I will NEVER GIVE DICK SMITH ANY MORE MONEY! DONE
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