Vin# 3vwjltat6dm616976 - Kelly
Beware if you purchase a red beetle vin# 3vwjltat6dm616976. I purchased this car for my soon to be 16 year old daughter on 7/15/18, for the next 3 months the car stayed in shop more than at my house. From day one I complained of a gas smell. Initially I was told it was because they had just filled it up, then on 2 occasions I was told they found the issue and it had been fixed. Other issues: a welded rim, badly plug tire, broken sunroof screen (that they kept at shop over a month to fix), unexplained loud noise that comes and goes... I was initially told I had a 2 year warranty after I purchased I was told by the. GM that it was for 3 months. I truly believe they held my car several times to eat up the warranty. Initially the GM was very apologetic about the issues I was having, he even offered to buy new rims for the car. The car has 20” rims. I opted for a backup camera and blind spot assist, since this is for my daughter who had just started to drive. Fast forward to November 4, 2018 2 weeks after I had once again complained about the smell and was told they found the issue and it had been fixed, my daughter nearly lost her life from carbon monoxide poisoning. She was admitted into the hospital. The next day I called the GM and left a vm about what happened. I didn’t hear back. I called the salesperson he set me up with a rental. I left several messages for the GM. Over a month and 1/2 past and the GM finally called only to ask me to return the rental because it had been sold. He went on to say they fixed the beetle. I explained to him once again how my daughter almost died and that I no longer wanted the car. He still didn’t apologize. He said he would called me back that evening but didn’t. A few days later he called and asked me to bring in the car but I was out of town. He let me know that he would give my money back for the car, probably because they had already sold it. Because I couldn’t drop everything and jump when he said (mind you I had been waiting to hear from him for over a month) he stopped communicating with me. He had a salesperson call and a sales manager. In the short conversation I had with him, he said a couple unbelievable things, 1. He said the gas issue came from adding the blind spot assist, really? That issue was there from day one and what does blind spot has to do with gas and 2. He said he had to have the car at the lot for 48 hours before he could give me my money. I had to remind him that the car had been at his lot for over a month so it’s well beyond 48 hours.. Maybe he thought I was gullible or just dumb. Worst experience ever. Never met so many people in one business that lack integrity. I was told the check would be ready when I got there (I stay over an hour & 30 minutes away), surprise it was not. He had no intentions on giving me the check that day. The night around 9:30 the sales manager brought it out to my house after I explained everything that had happened. He seemed like a very nice person. I hope this place does not corrupt him.
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