James Johnson provided the most excellent customer... - spymagnet
James Johnson provided the most excellent customer service today when I needed a warranty repair on my 2017 kia soul, and he wore a face mask indoors. Sadly, I can't say the same for his coworkers. One did not wear a mask at all, another wore it under his nose, one had a face shield which does not block aerosolized droplets at all (covid can spread through breath droplets, y'all!)... The guy with a face shield completely ignored my concerns when I asked him to wear a mask. He just walked away and said he would get my service advisor. Thank goodness my service advisor happened to be James... I only go to the dealership for a repair if it's under warranty. James helped make it a great experience, but I'll never go back to this dealer to pay for any repair service. *I live in Decatur where masks are mandated, but there is no mask mandate in Chamblee at this time.
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