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Jeremiah was a great help in getting the vehicle I wanted... - anfraz7415
Jeremiah was a great help in getting the vehicle I wanted at a price that I wanted. He knew all of the functions of the vehicle and explained them in a way that I understood. He made the process a lot faster and smoother than previous purchases from Troncalli.
Top Reviewed Specialists At This Dealership
Internet Sales and Leasing
Definitely the friendliest and lowest pressure car buying... - ckotula
Definitely the friendliest and lowest pressure car buying experience I've had. They even delivered the car to us. Many thanks to Gabriel and Richard!
We had the best car buying experience ever with this... - kbarger
We had the best car buying experience ever with this dealership. Christian was fantastic. He was very knowledgeable about the van, and we did not feel any pressure to make the purchase. He was very patient with us even when we asked for him to explain something multiple times. He provided excellent customer service and has checked in with us since our purchase. I recommend him to anyone looking to purchase a vehicle.
Hindsight is always 20/20, and I wish we had purchased... - Jason Laney
Hindsight is always 20/20, and I wish we had purchased here. Even after we purchased from another dealer Ryan Bills is proving to be a standout salesman. The fact he has reached and even answered some questions about the Ram we bought means a lot. This also means he and team at Hayes will be receiving all the business I can send them. If you’re in the market go visit them.
Internet Sales Manager
Internet Sales Manager
My journey to get my dream Jeep had seemed lost until I... - clark.c.aaron
My journey to get my dream Jeep had seemed lost until I came to see Brandon. You’re forever the GOAT bro thanks. He narrowed down my search and even taught me a few things along the way. He broke everything down and explained the process to the point where my 1 year old would even understand. Even the conversations I had with the other employees were well worth it their team is impeccable and I’ll recommend them to every last person I meet and know. Again Brandon Hawthorne is the GOAT I can’t stress it enough. They even stayed way over hours to make sure I got my dream car on my 1st visit. And they have electronic everything to make the paperwork fly by😩👏🏾👏🏾👏🏾👏🏾👏🏾 ROUND OF APPLAUSE to the entire staff
Great experience with the entire team. Monti made it... - mjmoore13
Great experience with the entire team. Monti made it super simple as advertised. Would definitely recommend if you are in the market for a car.
Always top notch service even during construction. I have... - Willn01
Always top notch service even during construction. I have always been served well whether buying a truck buying parts or having service performed on my vehicle
My vehicle cut off on me while driving Friday, January... - Brochelle25
My vehicle cut off on me while driving Friday, January 22nd. The battery and check engine light came on and I could not crank the car back up. My husband pushed it to a shopping center and I had it towed to Akins Ford in Winder (of which I have been a repeat customer for years) to be serviced.
The service department at Akins Ford in Winder put me and my family through an extreme inconvenience for over a week due to their lack of care and concern, specifically from service advisor Scott Tackabury. Mr. Tackabury displayed a great amount of unprofessionalism and inadequacy in customer service skills. He also disregarded the COVID-19 pandemic and did not wear a mask during any of our interactions. The completion of repairs on my vehicle was scheduled to be on Wednesday, January 27. Mr. Tackabury informed me that I would be able to return and pick up my vehicle on that evening. Prior to that conversation, he failed to mention that he would be taking that day off, preventing my vehicle from being serviced due to the fact that no other service advisor had information on my vehicle. He also did not inform me that, the part that was ordered for my vehicle’s repair had not even been shipped at that point. Because Mr. Tackabury was not working that day, no further details could be conveyed to me on the status of my vehicle or the parts needed to repair it. Akins Ford in Winder dropped the ball on communicating with me, my husband and Scott Tackabury to make sure they stuck to their word on having my repaired vehicle returned to me on the day agreed upon. This could have been avoided ahead of time and remedied during the incident. The following day when Scott returned back to work, I received a text message (from another employee named Norma) informing me that my car was finally ready for pick up. Upon arrival, I was informed that all repairs to my vehicle had been completed and there were no other issues. I cranked up my car and turned on the AC/Heat and the car completely cut off. The battery and check engine light came on again. It was not fixed. Mr. Tackabury informed me that the A/C compressor is bad and in order to allow my vehicle to operate without it, he needed to remove the relay so my car wouldn’t turn off once I pressed the AC button. Instead of apologizing for demonstrating a complete oversight of another problem with my vehicle, he said I would need more repairs and would have to come out of pocket to receive another service. He told me the AC Compressor was the only problem with the vehicle at this point. Scott declined assisting me and my husband with immediate services on the vehicle and told us nothing more could be done for us except to buy another part and pay again for more services. Mr. Tackabury refused to reach out to the service Manager Jason Setser or Assistant Service Manager Brandy Hayes, to resolve the issue my husband and I faced at this point. Scott displayed a lackadaisical attitude toward the predicament that we faced and refused to offer any assistance for our extreme inconvenience. The following morning Scott called me and told me there were actually MORE repairs that needed to be made on my vehicle and that it would be another $1,400 to fix everything. At this point I was beyond infuriated with Akins Ford as a company and Scott Tackabury. My husband and I were baffled by his display of an egregious lack of communication, incompetence, negligence and disregard for our tremendous inconvenience despite being loyal customers.
I always buy my cars from this dealership which happened... - Johnsontaylar1
I always buy my cars from this dealership which happened to be family owned!! Terrei Miller was my salesperson! She was patient and very kind all throughout the deal, she even purchased lunch and was there every step of the way. I appreciate such a wonderful experience yet again
Really wish I could give this dealer a zero rating. This... - Jmontanari
Really wish I could give this dealer a zero rating. This continues to be the worst car buying experience of my life. For the second time, my wife, infant son and I have been left literally standing in the cold at Carmax Norcross when they did not honor a curbside appointment made and verified by multiple staff. After being told I would receive documents to sign electronically I never did and we've now been waiting an hour for everything to get re-sorted. We are apprehensive to go inside as staff and customers alike are unmasked (see photo). And naturally there are no benches or seats outside. Will be eating a very late dinner with a fussy baby yet again, thanks Carmax. STAY AWAY AT ALL COSTS!!!
Horrible service department. Latasha has not even... - lorena.cisneros
Horrible service department. Latasha has not even bothered to update us on our brand new 2020 Jeep that just stopped working. They have had our car for 6 days and NOTHING! After I finally call to speak to someone they tell me that they won't even look at it for another 4 days. I guess since they will have to pay for the repairs they are in no rush to repair their faulty vehicle. Last Jeep I will even purchase. The attitude of the service department is really disgusting. Do NOT take your car to this place.
Palmer Dodge Chrysler Jeep Ram
Troncalli Chrysler Jeep Dodge Ram