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Diana was very helpful in communicating the services... - pbennett813
Diana was very helpful in communicating the services required for my Kia. She helped set-up transportation and was accommodating with pick-up and drop-off times. Her and the staff were very friendly and knowledgeable.
Top Reviewed Specialists At This Dealership
Our salesperson was Jamaari Lawrence. He was excellent... - JaLove9
Our salesperson was Jamaari Lawrence. He was excellent to work with. We found a Kia Sportage EX model and were very satisfied with our purchase.
Stephanie was great. She was friendly and greeted me when... - Kiba the Kia
Stephanie was great. She was friendly and greeted me when I pulled up to the dealership. When my car was done she explained the paperwork to me and answered all of the questions I had with no problem. A-1 service Stephanie! Thank you!
Amazing. Eric is an absolutely amazing person. Would... - Rachel Beltz
Amazing. Eric is an absolutely amazing person. Would highly recommend to anyone looking to purchase a vehicle. He went out of his way to help us. With not only 1 car but 2
Nicholas Williamson always gives excellent customer... - my car,hazel#
Nicholas Williamson always gives excellent customer service. He set the time for my car to be ready, ready before set time. Thank you for good customer service.
Horrible. Buyer Beware! Purchased used car, salesman... - seguinc
Horrible. Buyer Beware! Purchased used car, salesman Brent said it was all good, would not be selling if it had issues. LIARS Cheats! They sell junk and do not care about You!
Expensive and rude. I got a new Kia and called to have an... - NewKiaOwner27
Expensive and rude. I got a new Kia and called to have an inspection. I was sent to three voicemails and had to keep calling back. When I finally got someone, they told me it's $150 for a general tire/brake/windshield inspection. I've had cars through Nissan and Ford and they do inspections for free. Other places will do them for $50. I spoke with Quincy when I called and he was rude, said that's how they choose to conduct business, and hung up on me.
pretty bad experience. should have checked this site... - BillF
pretty bad experience. should have checked this site before I bought. the Kia has a hot car; the Telluride. This dealer gouges on the on-the-lot tellurides, I ordered one instead. They didn't honor the agreement we made on the price of the car. And the attitude is 'if you don't buy it someone else will, and we'll sell it way over sticker''
Their attitude towards the customer is general disdain, the doc fee is the highest i've ever seen. Lack of communication... night and day difference from my last experience at Jim Ellis, which was excellent.
Don't' trust what they report to CarFax - Mmay1588
I looked at the reviews and most of the bad ones focus on the service dept. This is another failure in that area. Maybe it is time to replace the people working in that area!
Make sure you verify everything they said they reported they did to carfax. My carfax stated Kia Carland did complete inspection on vehicle as well as replaced the engine air filter and the cabin filter. My wife and I loved the used 2015 Sonata we bought from them, after we got home with it I checked the engine and cabin filter and you could tell they were full of dirt and trash. I then took the car to my local Hyundai dealership and found out it had a busted cv axle. My dealership was not sure they would be able to cover it under warranty since it was just the boot that was busted, so it could cost up to $700. I notified Kia Carland and they told me they would only reimburse me what it would cost them to repair. Fortunately, my dealership(Autonation Hyundai of Columbus) was able to get the cv axle replaced under warranty so I no longer have to deal with Kia Carland.
Jim Ellis Kia of Kennesaw
Kia Brand Specialist