I called service provider, Dextavious today and he... - NavLinc
I called service provider, Dextavious today and he notified me that my vehicle was ready for pick up. He also informed me that the vehicle navigation was already up to date prior to bringing it to the dealership. Supposedly, my sync3 system was not up to date which is why Lincoln thought the navigation system needed updating. I accepted the information and came to retrieve my vehicle. I confirmed that the automatic lift gate and illuminated emblem, and the automatic folding mirrors worked. Unfortunately, less than three miles from the dealership, "Electronic limited slip differential reduced torque" warning light illuminated on the dash. The same warming light that Dextavious and my paperwork says they fixed. He offers to keep my vehicle, but only has a Lincoln Corsair (5 seats). So I ask for a manager and I resolve to taking my vehicle and waiting on Dextavious to call me back when a fix is available and supposedly get to the front on the service line.
I proceeded home using the vehicle navigation and check the system's information once I arrive. The vehicle's Sync system and navigation information was all the same as before it was taken in for service. The information on Lincoln's own website shows different update information than whats currently on my vehicle's screen. Not only that, but Dextavious told me a couple of weeks ago that even though the seats would not be replace, the technician still fixed the leather near the latch on the second row seats. Unfortunately it was not done, not even an attempt. Also, I still hear engine noise upon a Cold Start. And last but not least, I observed moisture in my driver side headlight housing. I have driven the vehicle in rain and never observed this before. And my vehicle is garage kept.
To avoid getting angry all over again, I will conclude. My vehicle was in a Lincoln service department for over a month and driven approximately 19 miles by service Techs, while I had to drive an inadequate rental (no Lincoln loaner) vehicle. The service department only completed three verifiable fixes on my vehicle and I am livid. My wife and I are dumbfounded at how they could have my vehicle so long, drive it as far as they did, and not resolve any core issues that were stressed over and over again. I definitely never want to bring my vehicle back to Allan Vigil dealership and regret I ever did in the first place. I have never seen such incompetence at such a high level, through every level of a service department. I am utterly dismayed and extremely disappointed. I need this to be resolved as soon as possible. I have paid two vehicle loan payments and two insurance payments for a vehicle I have not been able to use! I need to be reimbursed appropriately.
I have attached several pictures as evidence of unfixed items and I have proof of miles driven while in service and on which days!
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