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I went to the service department for an oil change and as... - mnelson2726
I went to the service department for an oil change and as usual Richard Smith did an awsome job assisting me. He got me in and out.
Customer service was excellent. I was kept informed about... - del-amin
Customer service was excellent. I was kept informed about the status of the work. The waiting area is clean. Sean was my service advisor rep.
Excellent service. Good advice to plan future planned... - Chuck
Excellent service. Good advice to plan future planned maintenance. Friendly people at Allan Vigil. Great people to work with. Will definitely recommend them to friends.
I called service provider, Dextavious today and he... - NavLinc
I called service provider, Dextavious today and he notified me that my vehicle was ready for pick up. He also informed me that the vehicle navigation was already up to date prior to bringing it to the dealership. Supposedly, my sync3 system was not up to date which is why Lincoln thought the navigation system needed updating. I accepted the information and came to retrieve my vehicle. I confirmed that the automatic lift gate and illuminated emblem, and the automatic folding mirrors worked. Unfortunately, less than three miles from the dealership, "Electronic limited slip differential reduced torque" warning light illuminated on the dash. The same warming light that Dextavious and my paperwork says they fixed. He offers to keep my vehicle, but only has a Lincoln Corsair (5 seats). So I ask for a manager and I resolve to taking my vehicle and waiting on Dextavious to call me back when a fix is available and supposedly get to the front on the service line.
I proceeded home using the vehicle navigation and check the system's information once I arrive. The vehicle's Sync system and navigation information was all the same as before it was taken in for service. The information on Lincoln's own website shows different update information than whats currently on my vehicle's screen. Not only that, but Dextavious told me a couple of weeks ago that even though the seats would not be replace, the technician still fixed the leather near the latch on the second row seats. Unfortunately it was not done, not even an attempt. Also, I still hear engine noise upon a Cold Start. And last but not least, I observed moisture in my driver side headlight housing. I have driven the vehicle in rain and never observed this before. And my vehicle is garage kept.
To avoid getting angry all over again, I will conclude. My vehicle was in a Lincoln service department for over a month and driven approximately 19 miles by service Techs, while I had to drive an inadequate rental (no Lincoln loaner) vehicle. The service department only completed three verifiable fixes on my vehicle and I am livid. My wife and I are dumbfounded at how they could have my vehicle so long, drive it as far as they did, and not resolve any core issues that were stressed over and over again. I definitely never want to bring my vehicle back to Allan Vigil dealership and regret I ever did in the first place. I have never seen such incompetence at such a high level, through every level of a service department. I am utterly dismayed and extremely disappointed. I need this to be resolved as soon as possible. I have paid two vehicle loan payments and two insurance payments for a vehicle I have not been able to use! I need to be reimbursed appropriately.
I have attached several pictures as evidence of unfixed items and I have proof of miles driven while in service and on which days!
Took over a month and numerous calls to get them to send... - Sierra Mike
Took over a month and numerous calls to get them to send me my spare key. Told them I was exempt from the tax and they said I wasn't; DMV sent me back to them to get the taxes I paid. The were so slow to get the paperwork submitted that the vehicle I traded in sold to someone else which took it down the Sunpass lane in Florida and I received the ticket in the mail and ended up having to pay $7 because I could not get the dealership to help me prove the vehicle was not mine at the time; this happened 4 months after I traded the vehicle. I purchase my vehicle from them 1/1/2020. It is now 3/1/2021 and I have been trying for 2 months to get someone to return my call so I can cancel the maintenance plan; I moved and it is too inconvenient to take it to a dealer. I first left a message on the head of finance department's voicemail for a call back and never received a return call. I then asked for someone that could help me cancel my maintenance plan and they put me through to another individual; I got their voicemail, left a message and still have not received a return call. A little over a week ago I emailed the General Manager to let him know I was having problems again and again, I have not heard back from him.
I am 55 years old and have bought a lot of vehicles throughout my life and this is by far the worst experience I have ever had with a dealer. They will be happy to sell you a car, but it is the after sales costumer service that is terrible. I would steer clear of this dealership.
Walked in with the intent of purchasing a used 2019 Ford... - Lloyd G.
Walked in with the intent of purchasing a used 2019 Ford Ranger after seeing an internet ad. Price was a tad higher than I wanted but was impressed with the vehicle's features and options. My buying experience was uneventful and my sales person - Robert addressed all my questions, requests and concerns. I had performed research prior to my purchase and thought it was best to purchase an extended warrantee. I purchased the warrantee because the re-designed Ranger just didn't have enough data to sway me away from it but wanted a little more assurance. I had owned a 2003 Tacoma but really wanted to buy "made in USA". The truck is like a scaled-down F150 - great size. Hopefully, my truck will last and continue to please as did the dealership and sales team. Only time will tell.
Greg Collins was excellent and went beyond my... - Lathan Logan
Greg Collins was excellent and went beyond my expectations. The whole dealership was fantastic! I look forward to buying my next car from there dealership.
*This is a review for the Service Department*I... - AdamYi
*This is a review for the Service Department*
I initially dropped off my vehicle on November 18th due to the AC leaking water to the passenger floor board. James was the service manager and was prompt and accurate with repair times. I discussed with James there was a strong odor of mold and that mold was present on the carpet and the foam/padding due to the AC leak. James confirmed they would clean up the mold (sent out to the detail shop). When I picked up the vehicle, I saw mold was still present. The first picture is the mold that was still present when I first picked up the vehicle. James assured me I could bring it back and they would get it cleaned up which was no problem. After a few days have passed, I checked under the floor mat and noticed water was leaking again on the passenger floor board. I scheduled an appointment for December 14th for the service department to take a second look and cleanup any remaining mold. I dropped off the vehicle for the 2nd time on Sunday evening (Dec 13th) and was told it would be ready December 14th. I called on December 14th to check on status and was told it would not be ready till Tuesday (Dec 15th). James, the service manager I initially worked with was out so I was working with Shane at this point. I called Shane to confirm the vehicle would be ready and if the mold was looked at and cleaned. He assured me the mold was cleaned. He also told me they could not get the AC to leak (I’ll update this review once I get a chance to test). I picked up the vehicle and the first thing I check for is the mold. Sure enough, the mold was still present and was not cleaned. The second picture I took at the dealership when I picked up the vehicle. Not sure what to think at this point as I’ve spent time and resources dropping/picking up the vehicle twice with no resolution. For anyone wondering, this truck is a 2019 and still under the factory bumper to bumper warranty. I’ll be contacting Ford corporate next to see if they can provide any assistance.
Just bought a 2020 Ford Escape from Hardy Ford today.... - carlonz
Just bought a 2020 Ford Escape from Hardy Ford today. Tommy was my salesperson and Paul was my finance manager. Both were top shelf professionals. I have worked in the auto industry for years so I have high expectations and like to control the experience - time spent trying to buy a car is time you will never get back. It was truly a 5 star experience. Trade value offered on my trade-in was right in line with what I expected to get based on my experience. Lots of rebates and very attractive selling price made for basically a no-negotiation needed deal. I did most everything online and on the phone with both of them and spent literally less than 20 minutes at the dealership total. They both were very accommodating and allowed me to guide the process - which meant for them a very small time investment against whatever commission they will earn. They both were adamant about their availability post-sale and making sure I knew that I could call them for anything. During the process, they offered way more help than I needed so I am not implying they rushed me in and out. I also got a small bag of goodies which I thought was a really nice touch. I am new to the area and was really anxious not having any contacts and dealing with COVID. Hardy Ford was perfect. I will definitely be back for service visits and will buy from them when I am ready to replace my other car.
This is my 5th car from Krause Family Ford! Why you... - David.bennett845
This is my 5th car from Krause Family Ford! Why you might ask???
They treat me like family. Just good, fair, honest dealership! Best Ford dealer EVER!
Auto nation My experience was beyond awful . Awful... - Ttwilson513
My experience was beyond awful . Awful wouldn’t even been to describe my experience. My experience was just unbelievable dreadful, it was just horrendous. The being of the experience started off great I had a great Sale man (Andrew) who help me find the perfect truck . Before I came Into the dealership I took the time out to pre-qualify through capital one and print all my needed documents for the finance process. I had a appointment for the dealership At 3pm . Within the first 30’mins we find the perfect truck . When it came to the finance process it took the 6 HOURS to just look at my application. I sat in that office patiently for 6 hours . I had my husband and my 2 year son with me who started to though a temper tantrum because we had been there all day and he was sleepy . The whole time I was waiting nobody talked to me or checked on me or nothing . I watched them take care of every other person In the middle which happen to be white people . Finally at 9:30 after the closed they told me I would have to wait and they would send in my paper work . After I sat there and waited 6 and a half hour and I had already been approved. So I calmly left as the store was closing . The next morning I arrived At the store bright and early 9 am SHARP. As the door was opening for the day . I sat there untill 10:30 before someone even said something . Again I was told that my paper worked need to be sent in it would take about 2 hours . Which my paper work should have been sent in yesterday when I was there for 6.5 hours . So i said okay . I was asked to leave and someone would call me with in An hour and update me . I left and nobody called me for the whole two hours I waited . I return to the store At 12:30 once I seen on my credit I was approved. Upon arriving to the dealership the explained the lost All my paperwork And had me feeling out paper work for 2 hours of pointless questions I had already previously answer . At about 4:30 I started cutting up cause at this point I had been almost 8 hours not counting the 6 hours the day before . The lady from finical seen I was sitting upset and came out and took care of us .Once I finally got into the financial office which the lady did a great job . The lady explained to me that my deal (approval) was ready before 1pm and I had been just sitting due to the bad customer service. After signing my deal and completing my paper work it still took an hour to find the keys and put a temp tag on the truck . If your a person of color I wouldn’t recommend the dealership. They treat people of color with no respect and they act like our time Is less valuable then theirs . I was there the first day 3:00 pm - 9:30pm and there the second day 9:00 am - 6:15 pm . I was there an total of 15 hours for something that should have token 2 hours . This experience was horrendous. No one care to even try to fix the problem or apologize for having me wait so long. This dealership is horrific and terrible when it comes to dealing with people of color .
Worst service I have ever received from any dealership. I... - mawebb
Worst service I have ever received from any dealership. I will never send my vehicle there for service again. They constantly lied about service being provided on vehicle. Managers never had a clue and never returned phone calls. So unprofessional on every level.
Lithia Springs Ford