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The overall service visit was grate, but I have been... - TBETTS0
The overall service visit was grate, but I have been unsung this location fo several years and this was the first time I was not greeted outside when I parked. In the past someone would come to my car take my keys and place the floor mat protection down. Also they would be expecting me an say my name. I walked in and stood there for sever minutes to be acknowledged an was finally directed to Mr. Banks. I am not accustomed to this type of service and COVID cannot be used as an excuse or being busy I was the only car in the lane at that time.
Top Reviewed Specialists At This Dealership
Commercial Sales Manager
The sales agent Carl is very helpful and went above and... - IYA_ANDRE.ALEX
The sales agent Carl is very helpful and went above and beyond his duty. Thank you so much for accommodating my request. He was calling us and check the status of the car.
My purchase was all done on line, very good... - gwilliswpi
My purchase was all done on line, very good communication, Nicole was very helpful even helped on her day off, delivered my new truck to my front door. Would buy from again.
Due to no one attempt to contact me, my review is of few... - srpastor0
Due to no one attempt to contact me, my review is of few words.
I inquired about a 2020 GMC Sierra however no response. Terrible service. But that’s ok all things worked for my good. Found a GREAT deal elsewhere on a GMC Denali. The drive to Macon was well worth it.
On 4/2/21 I brought in my car to Rick Hendrick Buick GMC... - alvaro.gonzalez
On 4/2/21 I brought in my car to Rick Hendrick Buick GMC Duluth for a routine oil change, after the service was performed I drove off the lot for about 4 miles and the check oil level monitor system came on, I immediately pulled over to a parking lot and check the dipstick and confirmed that the engine did not have oil.
It is apparent to me that an auto serviceman forgot to put oil back in my car.
I immediately called the dealer and reported the incident.
The dealership told me to bring the car back, I could not drive the vehicle in this condition and I had it towed back to the dealership.
When I arrive a spoke with Mrs. Kristyn Johnson and informed the situation, she got a technician and verify that the oil level was low.
The technician added oil to my vehicle in from of Mrs. Johnson. They, (3) technicians took the car back to maintenance bay and performed a multi-point inspection.
They performed another oil change and reported that no damaged to the engine was found.
My daughters Buick developed a check engine light issue. ... - mattstevens50
My daughters Buick developed a check engine light issue. Mr Corey and the service technicians diagnosed it and had the parts ordered and the repairs completed quickly, and inexpensiveley. Great job Steve and the Colonial Team.
I have had a great experience over the past 2.5 years.... - uga59
I have had a great experience over the past 2.5 years. They have gone over and above the call of duty when I have needed anything. I have never had a better experience with service and overall relationship with any other dealer!
Jim Ellis Buick GMC Mall of GA
Carl Black Roswell