HIGHLY RECOMMEND THIS DEALERSHIP AND SALESMAN JAY... - Hayleysmom
HIGHLY RECOMMEND THIS DEALERSHIP AND SALESMAN JAY RICKARDS (javanierickards@rickcase.com). We are new to the area and did our homework before visiting Rick Case Hyundai. We had seen the dealership's inventory online and knew the vehicle we wanted to see. It was a Hyundai Tucson Limited. We were greeted upon entering the building immediately and introduced to salesperson Javanie "Jay" Rickards. Jay was friendly and responsive, quickly retrieving the vehicle. During our test drive, Jay was proactive in ensuring we had full knowledge of the vehicle. He filled gaps with warm conversation that was organic and appropriate. He made us feel very comfortable. When we returned to the office, Jay shared purchase and lease options. He was helpful and not pushy at all. It was clear that Jay had two objectives--to take good care of us and to serve his employer well. He very capably did both. I was in no rush to acquire a vehicle but open to it with the right deal. Jay handled all of our questions well and was responsive to our needs. Again, no pressure from him. He took our counteroffer to the sales manager and we agreed on a mutually advantageous deal. The process took some time from when we walked in to when we left, but through it all, Jay was communicative, warm, and helpful. I've been buying cars for forty years and the experience I had thanks to Jay's warm, professional, helpful manner far exceeded all other experiences--night and day difference. The entire office felt like a warm, pleasant work environment, which was an added blessing and the finance manager, Charles Noh was pleasant, professional, and not pushy either, but the gold star went to Jay. This young man is highly competent with knowledge, professionalism, caring, and commitment second to none. Ask for him and you won't be disappointed. This dealership is of high integrity and it shows in its employees.
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