Awesome Customer Service! - aclinton
I went in for a recall fix in my car and I got in and out in under 45min! They were really friendly and moved quick to make sure people were not waiting long! I would definitely come back!
Top Reviewed Specialists At This Dealership
Rafael was great - KAUSHIK52
Car runs smooth after the service. Identifying work that could be done through extended warranty was much appreciated! Work was done quickly and communication was good. Only wish they had done a better job cleaning / vacuuming the car.
Brand Sales Consultant
Great customer service Friendly - mazdaman2019
i called late and placed a tire order and chris ordered my tires at the last minute his staff threw the week offered me a ride to work then they would bring my car to me Now that’s Great service
Sales Manager - New & Pre-Owned
Director of Business Development & Internet Sales
Bought from once but not again - gregwilkinson
I bought a new 2017 Mazda 3 from them in 2017. I totaled it in 2018 and wanted to return only to find out that 2 other dealers beat their price by $1,100 for the same car. After multiple phone calls and a refusal to at least meet the other prices to secure the repeat business they lost me as a customer. They told me the other dealers were lying to me and couldn't do the lower price and 0% financing. Turns out they were flat wrong and I bought the car at the lower price agreed to and got the 0% financing. Hendricks Mazda Mall of GA was the one not telling the truth and tried to take $1,100 from me for the exact same care I got elsewhere. I wrote the sales person about canceling my extended warranty and they never contacted me back. I stopped by the dealership and told the first sales person (Greg) I needed to speak with a finance person about returning my extended warranty. They sent me to the waiting area and told me nobody was available at that time. I waited 30 minutes and nobody came over. As it turned out there were finance people available and I found one once I asked customer service. The sales person I originally talked to (Greg) just pushed me aside and ignored me. Turns out they only treat you OK if you buy a car and overpay. After that you are nothing to them. It's a dealer I will never return to and don't suggest anyone go to them. All they had to do is treat me fair, give me a fair price, and they would have had a repeat customer. I will say that Derek Satterfield, who worked the extended warranty refund, treated me fair.
Terrible staff and general sale manager!!! - mabuttfu
This is the worst experience I have ever had in buying new car.
Untrained!!! My sale man told me that CX-3 Grand Touring 2017 included the Smart City Brake Support. I bought it and realized it DOES NOT have Smart City Brake Support. They only gave a apology for that and nothing else.
Unprofessional, unethical!!! I bought the car which has a dent on the back window's tint film. General Sale Manger (GSM) promised giving me a call. NEVER CALLED ME!!! I came back and they said the old GSM not there anymore, the new GSM refuses to fix the window because I didn't have the writing form for that. Sale man DOES NOT help anything.
AVOID THIS DEALER!!!!!!!
Mazda of Roswell
Jim Ellis Mazda Atlanta
Senior Service Advsior
General Sales Manager