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Volume Chevrolet was very pleasant, the Associate welcome... - LINDEZ195
Volume Chevrolet was very pleasant, the Associate welcome me there with great custom service, he was very polite, greeted me and had my car go to the Service Department. Upon leaving he thank me for my service visit and asked was there anything else I needed.
Top Reviewed Specialists At This Dealership
GM Certified Sales Professional
Outstanding support through the entire online buying... - Sapper
Outstanding support through the entire online buying process. Justin Smith did a great job helping us find the right vehicle. He created videos and answered all our crazy questions. Fabian Glove very quick and informative through the paperwork process. Very happy with the entire Jimmy Britt team, not only recommend but we will return. Happy with our new Suburban.
The service team continues to deliver at Jim Ellis MOG.... - DAVEYR
The service team continues to deliver at Jim Ellis MOG. They are always professional and courteous and David Gonzalez is the best service advisor I have dealt with. I bought my car there 6 years ago and they have serviced it for those years. I keep going back because of the way I am treated and they are very competitive with their service prices.
Commercial Sales Manager
The staff is incredibly friendly, informative, and... - Naomi
The staff is incredibly friendly, informative, and patient. J Hardin made the buying experience painless and enjoyable. I’m so happy with my new vehicle.
Great customer service. Even with a delay in taking... - Steve60
Great customer service. Even with a delay in taking receipt of the vehicle, Ed Daniels constantly communicated updates to me. He is the consummate business professional. Would definitely purchase another vehicle from this dealership. An overall great experience.
I was 10 minutes early for my appointment and was helped... - tom
I was 10 minutes early for my appointment and was helped immediately.
Carl Reed was very courteous, knowledgeable, and great to work with. I'll be back.
The worst experience I have ever had with a service... - Jennifer S.
The worst experience I have ever had with a service department. They are correct when they say once you experience Jim Hudson, you will never forget it.
Brought my vehicle in for an oil leak close to the end of October. No communication from the service advisor Neal. They had it for a week, told me a sensor needed to be replaced but never told me the cause of why it went out.
When we picked it up, it had the check engine light on. They told us it's because there is some oil saturation and it will go away. That information did not sound correct at all, but I wanted to give them the benefit of the doubt. Took it to another service department immediately across the street and hooked it up to check for the check engine light and the code that came up was for the same sensor they "just replaced".
Still giving them the benefit of the doubt we drove it for two weeks and the check engine light still remained on. Brought it back around November 10th and they still put us on the back burner forever and called to request more diag time, even though its still the same issue they never fixed, and they already should of gotten the approval from our warranty company, and what they were requesting to take apart they would of already had to do the initial diagnosis.
What they were really asking is, "we didn't diagnose it properly the first time and do an actual inspection, so if you warranty company doesn't pay us for it, will you?' We could never get an actual update on what the problem is and when they would fix it. I left Nick the service manager 4 voicemails and still have never heard from him. The lady who answers the phone said it would be better if we just came in since Nick will not call anyone back.
First they told us there is debris in the engine, then it might be a timing chain, now my 40k mile vehicle needs a new engine. Any time we wanted an update we would have to call and harass someone. I don't need a daily update, but a weekly one would be nice since they did have our vehicle for over a month. We brought it in the 2nd time November 10th and didn't get it back until December 18th. That whole time we didn't even get a loaner, even Nick promised us one and it never happened. My warranty even covers a loaner. Once we were able to pick it up they even lost our key. I would rather trade my Cadillac in then EVER go back there again. It was absolutely the worst experience I have ever had, I can't stop sharing my misfortunate story with everyone I interact with. I am still waiting for my promised RO’s so I can try to understand their shady business habits and see why my vehicle needed a new engine since they have yet to give me an explanation.
My word of advice for the service department, turn your "read notification receipts" off on your phone, so when you read your clients text messages and deliberately ignore them for hours and days, they won't know. If you are reading this review and request for me to call in to talk about it- just have Nick listen to my many voicemails and I have left my contact information in those.
Bellamy Strickland is the only dealer we have used for... - Kellie
Bellamy Strickland is the only dealer we have used for the past 10 years. We always feel like our business is valued. Most recently had the privilege to make a purchase with Rachel Crews.
A huge shout out to Cornelius and Wheeler in the service... - dallen1tctc
A huge shout out to Cornelius and Wheeler in the service department for the professional service they provided on my CT6. I had an intermittent problem that was extremely difficult to diagnose but they stuck with it and were patient with me throughout the process. The repair is complete and I have nothing but good things to say about my experience with Richard Kay.
I bought a 2020 brick paying 806.00 monthly and have... - Adlineaddie
I bought a 2020 brick paying 806.00 monthly and have glare from dash board in rear view mirror. Bought a 2014 from them 6 months prior. The motor blows on the highway. Instead of them repairing the motor under warranty. I am stuck paying for the new and old car. Help!!! I am stressed and depressed for the past 6 months because of this I need help. I was paying $500 for 6 months I have been paying 806 00 monthly.
Very poor service. I jumped threw all the hoops and... - kb
Very poor service. I jumped threw all the hoops and offered to put money down over the phone. And still the truck was sold out from under me. I already went threw my bank and was approved. I did the loan application like I was asked to from the dealership. I talked to the financial department told them to be looking for it. and even after that truck was sold I still haven't heard from the financial department. Mr Avery and I had a conversation about the problem and I asked if he would be interested in buying my truck since I was gonna use it to trade in he said he would be interested in it and he would call me back. Well it's been almost a month since we talked and he won't even call or answer his phone.
My sales person was great and I’m very happy with my new... - Mikeyawn1961
My sales person was great and I’m very happy with my new truck I’ll be back for another truck from y’all one day and I’d recommend you guys to anyone so thanks again
Be cautious! - BobAz
It has long been rumored to be cautious when taking you vehicle for repairs to a new car dealership when it is out of warranty. I have personally experienced these kinds of incidents here in the Columbia area before. The latest being yesterday 9/26/19 at Love Buick/GMC. My wife owns a 2013 Back Enclave which she purchased used from the dealership about 4 years ago. Last week a mechanical problem developed with the lift gate. The hatch would electrically rise to the open position but, once fully extended you could hear and see the lifting rod jump and then the hatch would automatically close. I have some auto mechanical abilities through experience working on muscle cars in the 60s to the present time. However I did not want to fool with this issue due to an air bag in the general facility and felt confident about this dealership. Car was looked at and diagnosed to have a bad actuator. Total cost for repair was $880.90, $585 for the part alone. I inquired if there was away to by pass the actuator and just set up to manually open and close the hatcht? I was advised that there was no replacement part available to make that change. I decided that I did not want to have the repair done and paid the $89.95 diagnostic fee. Later I went online and found that I could purchase ACDelco actuator part#23245268 for $190.16 from Amazon, which I did. Having no experience with attempting this repair I managed to remove the actuator in about 45 mins. I visually examined the unit but, was unable to see any damage to it. Dump founded at this I stood there thinking about this problem when I noticed the two lift struts on either side of the hatch. Left one was good, right one had 0 resistance. Purchased 2 new struts from Advanced Auto for $69.80 with Limited Lifetime warranty. Installed the new struts, replaced the original actuator and all is good. This review is not intended to question their prices for making repairs. It is about leaving it up to you the reader to form an opinion about what occurred. One thing I would suggest. If you are having unknown issues with you car which was discovered by a repair facility, if possible, always ask for the replaced part if you are in doubt.
Awesome and knowledgeable service provided by Griffin in... - Kdm92086
Awesome and knowledgeable service provided by Griffin in the service department he kept me updated on my cars repairs and ensured speedy and reliable work was being done on my car.
Due to no one attempt to contact me, my review is of few... - srpastor0
Due to no one attempt to contact me, my review is of few words.
I inquired about a 2020 GMC Sierra however no response. Terrible service. But that’s ok all things worked for my good. Found a GREAT deal elsewhere on a GMC Denali. The drive to Macon was well worth it.
Pathetic is the only word I can say to describe my... - Ronnie Bates
Pathetic is the only word I can say to describe my experience at Dublin Chevrolet. The absolute WORST service department I have ever used in my life. The service woman has CRS (can't remember xxxx) and the service manager just doesn't give a xxxx. The last dealer I would ever use and I would highly suggest you think twice before leaving your vehicle with them. They did absolutely nothing I had asked them to do. RUN!!!!
On 4/2/21 I brought in my car to Rick Hendrick Buick GMC... - alvaro.gonzalez
On 4/2/21 I brought in my car to Rick Hendrick Buick GMC Duluth for a routine oil change, after the service was performed I drove off the lot for about 4 miles and the check oil level monitor system came on, I immediately pulled over to a parking lot and check the dipstick and confirmed that the engine did not have oil.
It is apparent to me that an auto serviceman forgot to put oil back in my car.
I immediately called the dealer and reported the incident.
The dealership told me to bring the car back, I could not drive the vehicle in this condition and I had it towed back to the dealership.
When I arrive a spoke with Mrs. Kristyn Johnson and informed the situation, she got a technician and verify that the oil level was low.
The technician added oil to my vehicle in from of Mrs. Johnson. They, (3) technicians took the car back to maintenance bay and performed a multi-point inspection.
They performed another oil change and reported that no damaged to the engine was found.
The worst dealership I've ever dealt with. NO... - jerowla
The worst dealership I've ever dealt with. NO COMMUNICATION, NO TIME, NO CUSTOMER SERVICE. Ive never tried so hard to spend over 60k and be ignored.
Good people, personalized attention - rrauh
Had struts replaced on my 2013 Caprice PPV because a performance car shop in the Atlanta area botched putting on new Konis. One strut was cross threaded and the other was leaking. Childre Chevy found the problems, used extra effort to get the damaged parts off, showed me the situation in the shop and put new struts on correctly after sourcing the part for my rare (in the USA) Australian-built Chevrolet Caprice. These folks know their GM cars and pay attention to you. Recommend Childre over the huge high volume dealerships any day.
My daughters Buick developed a check engine light issue. ... - mattstevens50
My daughters Buick developed a check engine light issue. Mr Corey and the service technicians diagnosed it and had the parts ordered and the repairs completed quickly, and inexpensiveley. Great job Steve and the Colonial Team.
Excellent Service - Happy Customer
I left my car overnight and Brad kept me informed about the status of the repairs needed in order to fix my vehicle. I did not leave the extended warranty information in the car, so Brad went above and beyond to contact the company for me to submit my claim for the repair and saved me over half of the cost for the repair. Thank you Brad.
A GREAT EXPERIENCE - BigJoe
Eddie went far and beyond his duties to make us HAPPY!!!! We got a AMAZING Vehicle and still receive check up calls to make sure all is ok. We couldn't ask for anymore from a salesman, we got one that LOVES his job!!!!! And we're doo THANKFUL, we would definitely buy another vehicle from him and recommend him.
I have had a great experience over the past 2.5 years.... - uga59
I have had a great experience over the past 2.5 years. They have gone over and above the call of duty when I have needed anything. I have never had a better experience with service and overall relationship with any other dealer!
While on a trip to FL my Suburban's alternator went out. ... - kacieee
While on a trip to FL my Suburban's alternator went out. From my cell phone I called information for GM dealer in Macon. Once on the phone with service department, at 4:15pm, they directed me to their facility, called back every 5 min to make sure I was still mobile and were standing outside waiting on me (held 2 mechanics from quiting time so my service would be fast). Within the hour I was back on the road. For the next 40 or so mins I received phone calls from either a service person or sales person wanting to know if everything was going well with the repair and to let me know they were available if I needed. GREAT FOLKS!!! Will definately go to Macon for my next GM auto/truck purchase!!!
Rip off!!!!! - Mad Camaro
My wife drives a 2015 Camaro SS. Keep in mind my wife tells me to slow down when doing 90mph. She is the primary driver and is a very careful driver. Car came with Brembo brakes and for some reason one of the caliper seal broke after 3 years. That cost over $600 to repair. Then after that my wife was complaining about not being to take her key out the ignition. We would have to play with the steering wheel and gear shifter before it released. Took the car back to John Mikes Chevrolet and they said they would have to do some repairs with gear shifter that would cost $408. I told my wife to leave. I researched online and found that there’s a cable that’s connected behind the ignition switch that was causing the key release issue. It literally took me 10 minutes after taking out 3 screws around the steering column. Plus there looks to be a recall because of the same issue. Dealer decided to lie and tried to charge my $408. Will NEVER go back there again.
Jimmy Britt Chevrolet Buick GMC
Jim Ellis Buick GMC Mall of GA
General Sales Manager