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Bought a new Escalade ESV & have had outstanding service... - Mike
Bought a new Escalade ESV & have had outstanding service from the entire team! We will absolutely buy from them again, and will be using the service dept. for all of our needs.
Top Reviewed Specialists At This Dealership
Sales Manager - New & Pre-Owned
The staff is incredibly friendly, informative, and... - Naomi
The staff is incredibly friendly, informative, and patient. J Hardin made the buying experience painless and enjoyable. I’m so happy with my new vehicle.
The worst experience I have ever had with a service... - Jennifer S.
The worst experience I have ever had with a service department. They are correct when they say once you experience Jim Hudson, you will never forget it.
Brought my vehicle in for an oil leak close to the end of October. No communication from the service advisor Neal. They had it for a week, told me a sensor needed to be replaced but never told me the cause of why it went out.
When we picked it up, it had the check engine light on. They told us it's because there is some oil saturation and it will go away. That information did not sound correct at all, but I wanted to give them the benefit of the doubt. Took it to another service department immediately across the street and hooked it up to check for the check engine light and the code that came up was for the same sensor they "just replaced".
Still giving them the benefit of the doubt we drove it for two weeks and the check engine light still remained on. Brought it back around November 10th and they still put us on the back burner forever and called to request more diag time, even though its still the same issue they never fixed, and they already should of gotten the approval from our warranty company, and what they were requesting to take apart they would of already had to do the initial diagnosis.
What they were really asking is, "we didn't diagnose it properly the first time and do an actual inspection, so if you warranty company doesn't pay us for it, will you?' We could never get an actual update on what the problem is and when they would fix it. I left Nick the service manager 4 voicemails and still have never heard from him. The lady who answers the phone said it would be better if we just came in since Nick will not call anyone back.
First they told us there is debris in the engine, then it might be a timing chain, now my 40k mile vehicle needs a new engine. Any time we wanted an update we would have to call and harass someone. I don't need a daily update, but a weekly one would be nice since they did have our vehicle for over a month. We brought it in the 2nd time November 10th and didn't get it back until December 18th. That whole time we didn't even get a loaner, even Nick promised us one and it never happened. My warranty even covers a loaner. Once we were able to pick it up they even lost our key. I would rather trade my Cadillac in then EVER go back there again. It was absolutely the worst experience I have ever had, I can't stop sharing my misfortunate story with everyone I interact with. I am still waiting for my promised RO’s so I can try to understand their shady business habits and see why my vehicle needed a new engine since they have yet to give me an explanation.
My word of advice for the service department, turn your "read notification receipts" off on your phone, so when you read your clients text messages and deliberately ignore them for hours and days, they won't know. If you are reading this review and request for me to call in to talk about it- just have Nick listen to my many voicemails and I have left my contact information in those.
We are very satisfied with our buying experience at... - The Welkers
We are very satisfied with our buying experience at Master Chevrolet Cadillac. Travis was friendly and professional. He listened to our requests and suggested Cadillac models that we might like. We test drove three different modes and found just the right car for our needs. There was no pressure or hidden agendas. A very pleasant experience and we have a car we really enjoy.
A huge shout out to Cornelius and Wheeler in the service... - dallen1tctc
A huge shout out to Cornelius and Wheeler in the service department for the professional service they provided on my CT6. I had an intermittent problem that was extremely difficult to diagnose but they stuck with it and were patient with me throughout the process. The repair is complete and I have nothing but good things to say about my experience with Richard Kay.
I had a great experience at Hennessy Cadillac and Mike A.... - lizallen
I had a great experience at Hennessy Cadillac and Mike A. was a wonderful salesperson. Very knowledgeable and helped us get in and out the door quickly. Highly recommend!
My husband and I purchased a Cadillac on March 16,2021... - M&M Stalvey
My husband and I purchased a Cadillac on March 16,2021 and our salesman was Bill Clem. He was great and I appreciate how he handle the whole transaction. If u need a car this is the place to go and ask for Bill Clem as you’re salesman.
My sales person was great and I’m very happy with my new... - Mikeyawn1961
My sales person was great and I’m very happy with my new truck I’ll be back for another truck from y’all one day and I’d recommend you guys to anyone so thanks again
Awesome and knowledgeable service provided by Griffin in... - Kdm92086
Awesome and knowledgeable service provided by Griffin in the service department he kept me updated on my cars repairs and ensured speedy and reliable work was being done on my car.
The worst dealership I've ever dealt with. NO... - jerowla
The worst dealership I've ever dealt with. NO COMMUNICATION, NO TIME, NO CUSTOMER SERVICE. Ive never tried so hard to spend over 60k and be ignored.
I have had a great experience over the past 2.5 years.... - uga59
I have had a great experience over the past 2.5 years. They have gone over and above the call of duty when I have needed anything. I have never had a better experience with service and overall relationship with any other dealer!