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Gracias Miguel por toda la ayuda consiguiendo el carro... - gliriano2513
Gracias Miguel por toda la ayuda consiguiendo el carro que buscaba con todos los beneficios de por vida como aceite gratis y garantía de por vida.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Ed was so helpful and knowledgeable. He made the purchase... - kkbexan24
Ed was so helpful and knowledgeable. He made the purchase of my new car easy and fun! I will send others here. I love my Sienna.
Very nice sales people. Worked with me and really helped... - ms.brittanywaller
Very nice sales people. Worked with me and really helped me out! Would recommend Toyota Stonecrest to any one in need of something new. Thank you!
Sales Professional - 14 Years
Brought my 2013 Tundra in for extensive warranty repairs... - Stephanie Powell
Brought my 2013 Tundra in for extensive warranty repairs last week. Stephanie Powell was my contact person in the service department. 100 % professional job from Stephanie-best I’ve ever dealt with!!! Kept me posted daily with details on the status on my truck, while providing a “loaner” vehicle for me to drive while the repairs were being performed. All my future appointments for service will be made directly with Stephanie. Toyota of Greenville is very fortunate to have her on their team.
Sales Exchange Manager--7years
My experience was great. Brandon Lee was very personable... - Chriscutrell
My experience was great. Brandon Lee was very personable and professional. I enjoyed the interaction and how he assisted me with making a deal that worked
We were debating between a Rav4 and another vehicle and... - Unknown
We were debating between a Rav4 and another vehicle and untimely choose the Rav4. Weldon made it enjoy and quick. Thank you for all your help and hard work.
Great experience, the second time I have worked Doug and... - drewmcq15
Great experience, the second time I have worked Doug and was very satisfied both times. I will definitely come see him again for my next purchase!
Shareef was amazing from start to finish. He was very... - chelsea41797
Shareef was amazing from start to finish. He was very friendly and patient despite how many times I changed my mind about the vehicle I wanted. Would recommend to any
This dealership rips off their customers and do not... - Ek.amdavadi
This dealership rips off their customers and do not really care about their customers. Do not trust them when they recommend all kind of maintenance work on your car. Every time I go there they recommend number of items without even inspecting my car: 1. Top Engine Cleaning 2. Brake fluid change 3. Wheel alignment 4. Filter change 5. Battery replacement. They are just out there to make money out of these unnecessary services and parts. They suggested these at 27K miles. My Highlander is single driver driven, well maintained, garage stored. When I got second opinion I was told that I do not need any of these services. How would they know that I need wheel alignment and brake fluid change without even inspecting my car??!! And if one need these many maintenance items at barely 27,000 miles then one should think twice before buying any Toyota car.
Toyota offers free oil change so that dealership can make money out of these unnecessary services. I had no issues with my car when I went there for oil change and after the oil change my car battery substantially degraded. Battery degrades over the time and not all of the sudden. I have a dashboard camera which they turned off so I have no idea what they altered when it went in for oil change. I would say give the business to a local shops instead of giving the business to this rip off dealership.
Also they took 3 hours for oil change, filter replacement and tire rotation which they told me should be 1.5 hours max.
Worked hard but was unable to find the issue. There are... - fordsilver
Worked hard but was unable to find the issue. There are times the truck won’t start. Could not find the reason behind this at the time
Keith Murray is the best car salesman we have ever dealt... - shinds39
Keith Murray is the best car salesman we have ever dealt with and that is why we just purchased our 4th vehicle from him. Kevin Cook does a very good job as the sales manager.
Thank you. I am very pleased with my purchase, and I... - Hayley
Thank you. I am very pleased with my purchase, and I received excellent service and guidance from my sales pro, Randy Fields. Thank you for making it possible to get great service and a good deal locally.
I am reaching out seeking an IMMEDIATE resolution after... - msmercer368
I am reaching out seeking an IMMEDIATE resolution after waiting nearly 30 days to have my account updated to reflect the agreement which I signed for with Stone Mountain Toyota on 12/28/2020. After patiently waiting and contacting your company on three separate occasions prior to this writing, I am shocked to see that Stone Mountain Toyota still refuses to provide the information needed to release me from my initial financing agreement with Capital One. NOTE: My last contact was today, during which I was rudely advised that "someone will call you after we get through inking deals". Stone Mountain Toyota refuses to accurately present my account status in order to allow me to make the agreed upon payment vs. simply maintaining grossly outdated/erroneous information that only serves to unfairly profit off of invalid payment amounts even though the Capital One Office of the President has personally requested resolution.
Martha Bragg and Tracy Burrell was very good in helping... - karensbabb
Martha Bragg and Tracy Burrell was very good in helping my husband and I get into a new 2021 Toyota Tacoma. Keep up the great work ladies!
Very disappointed with a recent oil/filter change... - dnd2634
Very disappointed with a recent oil/filter change completed 3 February 21 due to my discovering an oil leak. I returned to your facility 4 February to have the problem corrected. I was informed the oil filter gasket and oil pan drain plug were checked and found to be satisfactory. In addition I was informed that most likely oil was spilled onto the oil pan skid plate which was removed and cleaned. I departed your facility a happy camper, however, upon my inspection of the skid plate I can assure anyone it was not removed and cleaned. Now folks, not only have I been inconvenienced by having to return to your facility I'm now wondering about the validity of what I'm told about my vehicle service. Believe all will agree when the oil/filter is changed there shouldn't be leaks to one's driveway. How about a free oil change when it's due again. Kudos to the front desk service reps, they were outstanding. You can reach me at; email@example.com or 706-284-3537
Will never use this dealership again . Christian ran our... - Retiree
Will never use this dealership again . Christian ran our credit, took a deposit to locate the car. No car, no returned calls.Customer BEWARE! Had to drive 25 miles back to dealership to find out we had been misled
Worst service ever in 35 years of owning a Toyota. They... - Disappointed
Worst service ever in 35 years of owning a Toyota. They replaced a tail light. The turn signal & reverse light did not work after I got it home. The light did not even look like the other one. Had to make appt to get it fixed. Checked before I left, yep it looked the same as other light and worked. Again after I got home realized the rear bumper is not flush on one side (the bumper is remover to replace the light). So I contacted the Service Manager, Desaray, and I am to contact her as to when I can bring it in AGAIN. Contacted early in the morning, left VM. No return Csll. Called again before lunch and Receptionist said she would carry the message directly to her. And here it is over an hour later and no return call. Looking now for another dealership to do my service and purchase my next car. And because of this experience may not be a Toyota. Service Manager’s name is spelled Desiree.
Called and talked to Kate to get the process started. She... - Mark
Called and talked to Kate to get the process started. She did a great job of working with me to get terms and price I wanted.10/10 EXPERIENCE.
Thank you for servicing my Highlander for the fuel pump... - Drove home happy
Thank you for servicing my Highlander for the fuel pump recall. I was offered shuttle service but, declined as someone was picking me up. My car was ready in a timely manner and everything was put back in correct place.
Technician did not do his job right. He used a wrong... - Lee tran
Technician did not do his job right. He used a wrong bolt to replace the bolt he lost for the cover of the oil filter .
ZERO STARS! I have purchased 2 cars from Ralph Hayes in... - C.elizabeth78
ZERO STARS! I have purchased 2 cars from Ralph Hayes in the past couple of years and was about to purchase a 3rd this week. Multiple staff members lied to me and made false promises. When reported to the GM, he spent more time defending his staff than trying to make things right. They refused to sell to me when I called them out for trying to overcharge me for a skirting kit which I was quoted 3 different prices for. I received a quote from another Toyota dealer which was $2000 less than what Ralph Hayes was trying to charge me. I had texts to prove the conversations but the GM still made excuses. They lost a $40,000 sale over a couple thousand dollar skirting kit they did not want to sell me. They encouraged me to purchase aftermarket parts instead. So disappointed and will never return. Can NOT be trusted to be honest.
Very Disappointed - Thatguy17
Although we purchased a vehicle from here this dealership is horrible. I will never return nor buy another car from here or any of their chains. Our sales manager said one thing and did the complete opposite. Cleanup of the vehicle was horrendous. A week later and we are still cleaning sand and dirt out of it.
Great small-town dealership: Worth the drive - Dude_Wheres-My-Car
We located a Certified Pre-Owned Toyota at Pitts Toyota that we were very interested in from an ad on Autotrader.com. We live in Atlanta and had already test-driven several cars at Atlanta Toyota and at one used car dealership. We reached out to Internet Manager Mary Linda Flanders, and she made an appointment with Sales Consultant Tommy Roberts for us to meet that afternoon to test-drive the car.
When we arrived, we were immediately impressed with the immaculate condition of the car, and realized during our time there that all pre-owned vehicles are carefully detailed and serviced before being offered for sale. That was a pleasant surprise after driving several cars at 2 dealerships in Atlanta where the cars were in less desirable condition – vehicles with signs of wheel curb rash, scrapes, dings, interior stains, and lack of effort to detail the cars. We were also impressed with the courtesy and friendliness of every employee we dealt with. We decided we were interested in purchasing the car. After going back & forth a couple of times between our Sales Consultant and the Sales Manager regarding the car’s price and the value of our trade-in vehicle, we agreed on a price we felt comfortable with. We completed the transaction and drove back to Atlanta that afternoon with our “new” Certified Pre-Owned Toyota.
Thank you to Mary Linda Flanders for making a positive first impression and recommending the restaurant Company Supply for a great place to eat in historic downtown Dublin, only 1 block away. Thanks to Tommy Roberts for his friendliness, honesty and transparency in the transaction. We also greatly appreciate our pleasant experience with Garry Britt (Sales Manager) and Jed Barker (Finance Director). Service Advisor Blake McCranie was very helpful and courteous in printing out the service history on the car we were purchasing, since it was a local Dublin car that had been serviced at Pitts Toyota.
Our entire experience was such a pleasure, we have actually discussed possibly driving from Atlanta to Dublin once or twice a year for service and maintenance! Thank you all!
Jim Ellis Toyota of McDonough
Dick Dyer Toyota