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What a great car buying expierence! We had the pleasure... - tcprice96
What a great car buying expierence! We had the pleasure of working with Christopher. He answered all our questions with no hesitation and with confidence. He made sure to work with schedules patiently. Would def recommend!
Top Reviewed Specialists At This Dealership
Steve White Volkswagen provides top notch customer... - Satisfied customer
Steve White Volkswagen provides top notch customer service. Everyone is very attentive to your needs. They worked to try to resolve the issue with my car.
I went into Stone Mountain VW to test drive the newest... - carolinablasian
I went into Stone Mountain VW to test drive the newest version of my car, the Jetta GLI Autobahn, and ended up leaving with one. Sung really helped me get a great deal on the vehicle, as well as making sure I wasn’t going to become financially unstable in the long run. From service to sales, I truly appreciate these guys!
Great experience at Athens VW - larry.saul
If you are in the market for a new car, see Stacy Powell at Athens VW. I have purchased three new cars in the last 4 months. I visited perhaps 10 dealerships in the region...My experience at Athens VW was good...made even better by Stacy Powell. She is a real professional.
The customer service I received from this service... - Mr. Garnett
The customer service I received from this service department is top notch. It goes without saying that they are genuinely concerned about the quality of care that the customer receives, and they actually listen to the customer and their concerns while spending time working closely with them to resolve their service needs. I feel as if they do everything within their power to give the quality that Audi expects from its hired representatives. They are honest, candid and to say the least, quality service representatives.
After $2000. in repairs still came up w/ multiple reasons... - MrScott843
After $2000. in repairs still came up w/ multiple reasons that they could not repair the car. No apologies or excuses given. Just lies on how its not their fault.
I cant attest for the other dealership, but please save your time and money. Go Elsewhere!
Great sales service ,very friendly, very clean... - ROYBILL
Great sales service ,very friendly, very clean environment and safe , people welcome you like families and friends..places like this will get my business in the near future
When I bought my 2013 Honda Accord Sport in 2017, part of... - HowardM
When I bought my 2013 Honda Accord Sport in 2017, part of the purchase agreement was free oil changes for the life of the vehicle (except for the 15,000 mile intervals when it comes as part of a maintenance package, which was supposed to be $100 off the total price). However, when I took my Honda in for it's 115,000 mile check-up I was told that the owner has changed their policy and they no longer give the $100 discount for the 15,000 mile interval check-up & they no longer provide free oil changes at the 5,000 or 10,000 mile intervals. I'd say that's a breach of contract, wouldn't you?
I do agree with some of the other reviewers though, that this incident has no reflection upon the high quality of service provided by their service technicians.
I just purchased a Golf Sportwagen and my sales person,... - hvkerr3
I just purchased a Golf Sportwagen and my sales person, Lynette Wheeler, was absolutely fantastic. She was very responsive and went so far above and beyond to make it a truly excellent experience! I would buy another car from her in a heartbeat and highly recommend her to anyone looking to buy a car at AutoNation VW Mall of Georgia!
Poor service, poor location, no pride... - John Galt
Bought a car here at a better price than dealer in Warner Robins, but have repeatedly gotten poor service. Took car in for 30-day check, employees standing around smoking or on computer playing, only one service writer, work got done, but detailer did poor job; in fact top of car and hood had circular scratches like the rag had been dropped on the ground. On another occasion had work done on car, but found it was not done when I got home as I had marked consumable parts that should have been replaced. Recently my salesman called me, said he'd quit and was working somewhere else, so I rode past VW dealership - like a graveyard. I realize brand is having some problems (diesel), but there were hardly any cars, only one salesman, employees standing around smoking - just no pride. Sorry to say a reputable dealer like Jackson bought his brand at a bad time and has been stuck with a poor staff culture. I think it would be best it dealer merged over on Subaru or Mercedes lot and that facility and staff were utilized to sell VWs and fire everyone over at Eisenhower location.
Sales manager was rude - Kaylin5628
Sales Manager was very rude. She ripped the sales paper out my hand when I asked to see it one last time. (We couldnt agree price so we were leaving.) She also told us since we couldnt afford the vehicle we were looking at then we should get a cheaper car. Little did she know we were just trying to negotiate, we would have eventually paid more than we said. However we took our business to another dealership after she was so rude.
Vin# 3vwjltat6dm616976 - Kelly
Beware if you purchase a red beetle vin# 3vwjltat6dm616976. I purchased this car for my soon to be 16 year old daughter on 7/15/18, for the next 3 months the car stayed in shop more than at my house. From day one I complained of a gas smell. Initially I was told it was because they had just filled it up, then on 2 occasions I was told they found the issue and it had been fixed. Other issues: a welded rim, badly plug tire, broken sunroof screen (that they kept at shop over a month to fix), unexplained loud noise that comes and goes... I was initially told I had a 2 year warranty after I purchased I was told by the. GM that it was for 3 months. I truly believe they held my car several times to eat up the warranty. Initially the GM was very apologetic about the issues I was having, he even offered to buy new rims for the car. The car has 20” rims. I opted for a backup camera and blind spot assist, since this is for my daughter who had just started to drive. Fast forward to November 4, 2018 2 weeks after I had once again complained about the smell and was told they found the issue and it had been fixed, my daughter nearly lost her life from carbon monoxide poisoning. She was admitted into the hospital. The next day I called the GM and left a vm about what happened. I didn’t hear back. I called the salesperson he set me up with a rental. I left several messages for the GM. Over a month and 1/2 past and the GM finally called only to ask me to return the rental because it had been sold. He went on to say they fixed the beetle. I explained to him once again how my daughter almost died and that I no longer wanted the car. He still didn’t apologize. He said he would called me back that evening but didn’t. A few days later he called and asked me to bring in the car but I was out of town. He let me know that he would give my money back for the car, probably because they had already sold it. Because I couldn’t drop everything and jump when he said (mind you I had been waiting to hear from him for over a month) he stopped communicating with me. He had a salesperson call and a sales manager. In the short conversation I had with him, he said a couple unbelievable things, 1. He said the gas issue came from adding the blind spot assist, really? That issue was there from day one and what does blind spot has to do with gas and 2. He said he had to have the car at the lot for 48 hours before he could give me my money. I had to remind him that the car had been at his lot for over a month so it’s well beyond 48 hours.. Maybe he thought I was gullible or just dumb. Worst experience ever. Never met so many people in one business that lack integrity. I was told the check would be ready when I got there (I stay over an hour & 30 minutes away), surprise it was not. He had no intentions on giving me the check that day. The night around 9:30 the sales manager brought it out to my house after I explained everything that had happened. He seemed like a very nice person. I hope this place does not corrupt him.
Buying a car - Joseph55
Just got done buying a used car from Volkswagen of Macon. Was a great experience great people great service. Great selection of cars everyone was very friendly and willing to work with you I would highly recommend them