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Outstanding support through the entire online buying... - Sapper
Outstanding support through the entire online buying process. Justin Smith did a great job helping us find the right vehicle. He created videos and answered all our crazy questions. Fabian Glove very quick and informative through the paperwork process. Very happy with the entire Jimmy Britt team, not only recommend but we will return. Happy with our new Suburban.
Top Reviewed Specialists At This Dealership
Rahmik and CJ went above and beyond! They made sure I not... - AMBER.STEVENS
Rahmik and CJ went above and beyond! They made sure I not only got what I needed for my family, but everything I wanted at a very affordable price. The staff is super friendly.. even the owner acknowledged my being there! This dealership is definitely the best yet.
General Sales Manager
Whitney was great with following up on the car we were... - hawkesworth5
Whitney was great with following up on the car we were interested in and setting up and adjusting our appointment to deal with our travel. And Larry was very helpful with paperwork as Whitney was busy with another customer. Got it all done in 1 day so we didn't have to travel back.
Great customer service. Even with a delay in taking... - Steve60
Great customer service. Even with a delay in taking receipt of the vehicle, Ed Daniels constantly communicated updates to me. He is the consummate business professional. Would definitely purchase another vehicle from this dealership. An overall great experience.
It was a real pleasure dealing with Master Buick GMC.... - herb
It was a real pleasure dealing with Master Buick GMC. All of the people involved with the sale were very helpful and thorough. One of the best car buying experiences we've had.
The worst experience I have ever had with a service... - Jennifer S.
The worst experience I have ever had with a service department. They are correct when they say once you experience Jim Hudson, you will never forget it.
Brought my vehicle in for an oil leak close to the end of October. No communication from the service advisor Neal. They had it for a week, told me a sensor needed to be replaced but never told me the cause of why it went out.
When we picked it up, it had the check engine light on. They told us it's because there is some oil saturation and it will go away. That information did not sound correct at all, but I wanted to give them the benefit of the doubt. Took it to another service department immediately across the street and hooked it up to check for the check engine light and the code that came up was for the same sensor they "just replaced".
Still giving them the benefit of the doubt we drove it for two weeks and the check engine light still remained on. Brought it back around November 10th and they still put us on the back burner forever and called to request more diag time, even though its still the same issue they never fixed, and they already should of gotten the approval from our warranty company, and what they were requesting to take apart they would of already had to do the initial diagnosis.
What they were really asking is, "we didn't diagnose it properly the first time and do an actual inspection, so if you warranty company doesn't pay us for it, will you?' We could never get an actual update on what the problem is and when they would fix it. I left Nick the service manager 4 voicemails and still have never heard from him. The lady who answers the phone said it would be better if we just came in since Nick will not call anyone back.
First they told us there is debris in the engine, then it might be a timing chain, now my 40k mile vehicle needs a new engine. Any time we wanted an update we would have to call and harass someone. I don't need a daily update, but a weekly one would be nice since they did have our vehicle for over a month. We brought it in the 2nd time November 10th and didn't get it back until December 18th. That whole time we didn't even get a loaner, even Nick promised us one and it never happened. My warranty even covers a loaner. Once we were able to pick it up they even lost our key. I would rather trade my Cadillac in then EVER go back there again. It was absolutely the worst experience I have ever had, I can't stop sharing my misfortunate story with everyone I interact with. I am still waiting for my promised RO’s so I can try to understand their shady business habits and see why my vehicle needed a new engine since they have yet to give me an explanation.
My word of advice for the service department, turn your "read notification receipts" off on your phone, so when you read your clients text messages and deliberately ignore them for hours and days, they won't know. If you are reading this review and request for me to call in to talk about it- just have Nick listen to my many voicemails and I have left my contact information in those.
A huge shout out to Cornelius and Wheeler in the service... - dallen1tctc
A huge shout out to Cornelius and Wheeler in the service department for the professional service they provided on my CT6. I had an intermittent problem that was extremely difficult to diagnose but they stuck with it and were patient with me throughout the process. The repair is complete and I have nothing but good things to say about my experience with Richard Kay.
Dan Vaden was great. Satisfied with the service at Dan... - Greg
Dan Vaden was great. Satisfied with the service at Dan Vaden. My advisor Stacee Marshall is always helpful. Plan to continue with business and recommend family and friends
Very poor service. I jumped threw all the hoops and... - kb
Very poor service. I jumped threw all the hoops and offered to put money down over the phone. And still the truck was sold out from under me. I already went threw my bank and was approved. I did the loan application like I was asked to from the dealership. I talked to the financial department told them to be looking for it. and even after that truck was sold I still haven't heard from the financial department. Mr Avery and I had a conversation about the problem and I asked if he would be interested in buying my truck since I was gonna use it to trade in he said he would be interested in it and he would call me back. Well it's been almost a month since we talked and he won't even call or answer his phone.
Be cautious! - BobAz
It has long been rumored to be cautious when taking you vehicle for repairs to a new car dealership when it is out of warranty. I have personally experienced these kinds of incidents here in the Columbia area before. The latest being yesterday 9/26/19 at Love Buick/GMC. My wife owns a 2013 Back Enclave which she purchased used from the dealership about 4 years ago. Last week a mechanical problem developed with the lift gate. The hatch would electrically rise to the open position but, once fully extended you could hear and see the lifting rod jump and then the hatch would automatically close. I have some auto mechanical abilities through experience working on muscle cars in the 60s to the present time. However I did not want to fool with this issue due to an air bag in the general facility and felt confident about this dealership. Car was looked at and diagnosed to have a bad actuator. Total cost for repair was $880.90, $585 for the part alone. I inquired if there was away to by pass the actuator and just set up to manually open and close the hatcht? I was advised that there was no replacement part available to make that change. I decided that I did not want to have the repair done and paid the $89.95 diagnostic fee. Later I went online and found that I could purchase ACDelco actuator part#23245268 for $190.16 from Amazon, which I did. Having no experience with attempting this repair I managed to remove the actuator in about 45 mins. I visually examined the unit but, was unable to see any damage to it. Dump founded at this I stood there thinking about this problem when I noticed the two lift struts on either side of the hatch. Left one was good, right one had 0 resistance. Purchased 2 new struts from Advanced Auto for $69.80 with Limited Lifetime warranty. Installed the new struts, replaced the original actuator and all is good. This review is not intended to question their prices for making repairs. It is about leaving it up to you the reader to form an opinion about what occurred. One thing I would suggest. If you are having unknown issues with you car which was discovered by a repair facility, if possible, always ask for the replaced part if you are in doubt.
Pathetic is the only word I can say to describe my... - Ronnie Bates
Pathetic is the only word I can say to describe my experience at Dublin Chevrolet. The absolute WORST service department I have ever used in my life. The service woman has CRS (can't remember xxxx) and the service manager just doesn't give a xxxx. The last dealer I would ever use and I would highly suggest you think twice before leaving your vehicle with them. They did absolutely nothing I had asked them to do. RUN!!!!
When I purchased the Buick Enclave the sticker price and... - ladymayes405
When I purchased the Buick Enclave the sticker price and online price net price was 39, 855 after the GM discount was applied. My net price changed to 42,479 in finance and I was told my payment would be one payment but in finance I was told the sales manager made a mistake he didn't knew what he was doing. While in the finance office the numbers where not discussed so I'm under the presumption I'm getting what the vehicle window sticker said. So I went back the next day to discuss my concerns and wanted them to fix the problem. I spoke with the GM who told me that the numbers was right and I explained thats not true so he gives a free 3 years maintenance to fix the situation. I was told the finance company has the deal so there was nothing could be done.. The situation is not fix and I told him ya'll gotten over on me but the truth of the matter is they only escalated this situation. So is there a select few that the net price goes up for are is this Franklin's practice for everyone. I'm going to get in touch with consumers FTC and the DMV. I will never recommend anyone to do business with Franklin and I will let as many people know you all practices. " UPDATE " I just received a call from the GM being unprofessional telling me I'm wrong and he's hurt by my comment. I explained I'm hurt how they switch the net price. They didn't delivery on their moto they Lied and was unethical. I even gave them a chance to fix it. I told the GM I was taking this further and his response well you go right ahead. I told him to have a nice day and bye. I wish I known before now this is Franklin's Chevrolet Buick GMC standards I would had never pull up on your lot.
Good people, personalized attention - rrauh
Had struts replaced on my 2013 Caprice PPV because a performance car shop in the Atlanta area botched putting on new Konis. One strut was cross threaded and the other was leaking. Childre Chevy found the problems, used extra effort to get the damaged parts off, showed me the situation in the shop and put new struts on correctly after sourcing the part for my rare (in the USA) Australian-built Chevrolet Caprice. These folks know their GM cars and pay attention to you. Recommend Childre over the huge high volume dealerships any day.
Excellent Service - Happy Customer
I left my car overnight and Brad kept me informed about the status of the repairs needed in order to fix my vehicle. I did not leave the extended warranty information in the car, so Brad went above and beyond to contact the company for me to submit my claim for the repair and saved me over half of the cost for the repair. Thank you Brad.
Very Impressed - bigcity
The service department is second to none. I had a major issue come up with my vehicle just outside of warranty. Johnson Motor Company was able to repair my truck the same day I brought it in even though the part required was on national back order. The best part, they were able to convince GM to cover the repair even though my vehicle was 7,000 miles outside of my preowned warranty. Very impressed!
An Amazing Experience! - Rickytm5
I believe that the experience at a dealership starts with its people and it continues from there with the Delerships overall building, grounds quality and then it’s inventory.
NeSmith absolutely exceeds on all of these areas. They have the most friendliest personnel that I’ve ever seen, their building is beautiful, the exterior and interior are well maintained and best of all, they have athe largest inventory, diverse selection of automobiles and (custom) Trucks not found anywhere. I found that The Service and Parts Department continues and makes sure that your buying experience doesn’t stop there, they make sure that your new vehicle receives its necessary service on time, they also provide you with the installation of any additional accessories that parts may offer you or that you may want to enhance your new or used vehicle experience.
Thank y’all for a job well done !!!!
Best Customer Service - budgirl
Customer services is the best in town. Sales team is always willing to help me find what car I am wanting. Services department is fast and very friendly!
Jimmy Britt Chevrolet Buick GMC
Lugoff Chevrolet Buick GMC