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They were very professional and courteous. They made me... - Scotty
They were very professional and courteous. They made me feel as I was their number one focus. No excuses.it was that way from beginning to end..
The worst experience I have ever had with a service... - Jennifer S.
The worst experience I have ever had with a service department. They are correct when they say once you experience Jim Hudson, you will never forget it.
Brought my vehicle in for an oil leak close to the end of October. No communication from the service advisor Neal. They had it for a week, told me a sensor needed to be replaced but never told me the cause of why it went out.
When we picked it up, it had the check engine light on. They told us it's because there is some oil saturation and it will go away. That information did not sound correct at all, but I wanted to give them the benefit of the doubt. Took it to another service department immediately across the street and hooked it up to check for the check engine light and the code that came up was for the same sensor they "just replaced".
Still giving them the benefit of the doubt we drove it for two weeks and the check engine light still remained on. Brought it back around November 10th and they still put us on the back burner forever and called to request more diag time, even though its still the same issue they never fixed, and they already should of gotten the approval from our warranty company, and what they were requesting to take apart they would of already had to do the initial diagnosis.
What they were really asking is, "we didn't diagnose it properly the first time and do an actual inspection, so if you warranty company doesn't pay us for it, will you?' We could never get an actual update on what the problem is and when they would fix it. I left Nick the service manager 4 voicemails and still have never heard from him. The lady who answers the phone said it would be better if we just came in since Nick will not call anyone back.
First they told us there is debris in the engine, then it might be a timing chain, now my 40k mile vehicle needs a new engine. Any time we wanted an update we would have to call and harass someone. I don't need a daily update, but a weekly one would be nice since they did have our vehicle for over a month. We brought it in the 2nd time November 10th and didn't get it back until December 18th. That whole time we didn't even get a loaner, even Nick promised us one and it never happened. My warranty even covers a loaner. Once we were able to pick it up they even lost our key. I would rather trade my Cadillac in then EVER go back there again. It was absolutely the worst experience I have ever had, I can't stop sharing my misfortunate story with everyone I interact with. I am still waiting for my promised RO’s so I can try to understand their shady business habits and see why my vehicle needed a new engine since they have yet to give me an explanation.
My word of advice for the service department, turn your "read notification receipts" off on your phone, so when you read your clients text messages and deliberately ignore them for hours and days, they won't know. If you are reading this review and request for me to call in to talk about it- just have Nick listen to my many voicemails and I have left my contact information in those.
Had a great experience!! They went above and beyond!!... - ETalbert
Had a great experience!! They went above and beyond!! Josh was my salesman and he was awesome!! This was my first nee car buying experience and I’m glad I chose them!
A huge shout out to Cornelius and Wheeler in the service... - dallen1tctc
A huge shout out to Cornelius and Wheeler in the service department for the professional service they provided on my CT6. I had an intermittent problem that was extremely difficult to diagnose but they stuck with it and were patient with me throughout the process. The repair is complete and I have nothing but good things to say about my experience with Richard Kay.
My husband and I purchased a Cadillac on March 16,2021... - M&M Stalvey
My husband and I purchased a Cadillac on March 16,2021 and our salesman was Bill Clem. He was great and I appreciate how he handle the whole transaction. If u need a car this is the place to go and ask for Bill Clem as you’re salesman.
When I purchased the Buick Enclave the sticker price and... - ladymayes405
When I purchased the Buick Enclave the sticker price and online price net price was 39, 855 after the GM discount was applied. My net price changed to 42,479 in finance and I was told my payment would be one payment but in finance I was told the sales manager made a mistake he didn't knew what he was doing. While in the finance office the numbers where not discussed so I'm under the presumption I'm getting what the vehicle window sticker said. So I went back the next day to discuss my concerns and wanted them to fix the problem. I spoke with the GM who told me that the numbers was right and I explained thats not true so he gives a free 3 years maintenance to fix the situation. I was told the finance company has the deal so there was nothing could be done.. The situation is not fix and I told him ya'll gotten over on me but the truth of the matter is they only escalated this situation. So is there a select few that the net price goes up for are is this Franklin's practice for everyone. I'm going to get in touch with consumers FTC and the DMV. I will never recommend anyone to do business with Franklin and I will let as many people know you all practices. " UPDATE " I just received a call from the GM being unprofessional telling me I'm wrong and he's hurt by my comment. I explained I'm hurt how they switch the net price. They didn't delivery on their moto they Lied and was unethical. I even gave them a chance to fix it. I told the GM I was taking this further and his response well you go right ahead. I told him to have a nice day and bye. I wish I known before now this is Franklin's Chevrolet Buick GMC standards I would had never pull up on your lot.