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they know what they sold me I got this car he said 1200... - brabhamjanet
they know what they sold me I got this car he said 1200 you have few vehicle look at 1500 down lot more look at more vehicle well said down I walk out to look it only one vehicle I could get 08 Toyota rave 4 well got it in may and I had shop several times starter alinater then I had to replace everything in back over 1300 dollars visit to shop
I was able to get a early appointment with Jimmy Brown... - Kevin
I was able to get a early appointment with Jimmy Brown service advisor and Brandon Dillard Service Manager with an issue of a bad clock spring, they booked me in and fixed the problem and had me out in a hour. I have never been treated better from any dealership then these two gentlemen. The were knowledgeable and extremely helpful, was my first time there and would recommend them.
My boyfriend bought a 2013 F250 and the sales associate... - JF
My boyfriend bought a 2013 F250 and the sales associate told him it came with two keys. We left with only one and have called numerous times every single week to get the second key mailed to us and every time Jason tells us that he will look into it and call us back. Second issue is that our temporary tag is expired, we were told by Jason a new one would be mailed in time for it to not expire and that was a lie. When asked what the status was on his actual registration— “I’ll look into it and call you back”. No call back. No one should drop 40 freaking grand on a truck and be treated like this and not even be able to drive it because they let your xxxx tag expire. If I could leave less than a star I would.
BUYERS BEWARE. They talk the talk, BUT Mr. Poulson will... - vietnamvet65
BUYERS BEWARE. They talk the talk, BUT Mr. Poulson will NOT honor his written testimony of "for Quality vehicles, Guaranteed"! I am a 75 year old, Vietnam Combat Veteran, disabled. So this was not my first rodeo, so to speak!
I responded to their inter ad, for a 2008 Toyota FJ Cruiser. I explained that I would fly in , over 500 miles, and drive home. Their sales man Mr. Storey assured me that this was the "finest, no excuses" FJ, because Mr. Poulson knew Toyota's better than anyone. Trusting his testimony, 0n April 4, 2020. I purchased the "perfect FJ", which had a broken windshield, and drove it home. The contract included a "we owe form" for the window, promised to be replaced as soon as I got home.
On April 8, 2020, every engine warning light came on. I called Poulson's finance manager, Andrew Simpson, who assured me that they would handle it!?
I took the FJ to a local, reputable NAPA certified shop, who diagnosed the engine with major issues. Oil sludge from degraded oil had severely damaged the timing chain and ruined the engine. Mr. Simpson requested internal pictures of the engine and the diagnoses. Which was provided. After 60 days of promises to take care of it, and the windshield.
I filed a complaint with the
State of South Carolina, Department of Motor Vehicles
Dealer License and Audit Unit. They sent an Agent Inspector to investigate my claim. The Agent sighted them for untimely submission of title and suggested they honor their contract and replace my window. Had they not intervened, I probably would not have gotten the windshield, let alone a new engine! This process wasted more time.
I went ahead and purchased a 50,000 mile Toyota crate engine from Japan. Total cost to install approx. $7,000.00 dollars.
After Mr. Simpson quit taking my calls, I started writing certified letters to Mr. Chris Polson, which were never answered.
Then I contacted Mr. Poulson's BONDING Co. whose address is available on the public internet.
Next, I filed a complaint with
IRMO Magistrate Court. and was granted a Court in January 2021.
Also, after the fact, I researched the internet and found numerous review complaints against this company.
I understand completely that the truck was purchased "as is", however I believe that Mr. Poulson, being an expert in Toyota's, should have known that it had an issue. And again in Mr. Poulson's own words, "rest assured you can be confident about the Quality of our vehicles"!
Not, the end!!
When I purchased the Buick Enclave the sticker price and... - ladymayes405
When I purchased the Buick Enclave the sticker price and online price net price was 39, 855 after the GM discount was applied. My net price changed to 42,479 in finance and I was told my payment would be one payment but in finance I was told the sales manager made a mistake he didn't knew what he was doing. While in the finance office the numbers where not discussed so I'm under the presumption I'm getting what the vehicle window sticker said. So I went back the next day to discuss my concerns and wanted them to fix the problem. I spoke with the GM who told me that the numbers was right and I explained thats not true so he gives a free 3 years maintenance to fix the situation. I was told the finance company has the deal so there was nothing could be done.. The situation is not fix and I told him ya'll gotten over on me but the truth of the matter is they only escalated this situation. So is there a select few that the net price goes up for are is this Franklin's practice for everyone. I'm going to get in touch with consumers FTC and the DMV. I will never recommend anyone to do business with Franklin and I will let as many people know you all practices. " UPDATE " I just received a call from the GM being unprofessional telling me I'm wrong and he's hurt by my comment. I explained I'm hurt how they switch the net price. They didn't delivery on their moto they Lied and was unethical. I even gave them a chance to fix it. I told the GM I was taking this further and his response well you go right ahead. I told him to have a nice day and bye. I wish I known before now this is Franklin's Chevrolet Buick GMC standards I would had never pull up on your lot.
I got a car!! - T. Hilton
My experience with Drivetime in Augusta was great! Mykiba was very helpful. Thank you guys so much for your help and approving me for a nice car!
The helpful and straightforward people at Autoplex - Perkforreal
I had a good experience. Maurice help me out and get me into a vehicle that fit my budget and did not break the bank.
Disappointed!! Closed without notice! - ShaunnaB
I bought a car a year ago and am still making payments plus warranty. I called a couple of days ago to schedule service on my car only to find out that it has closed permanently! Why wasn't I informed about this situation by the dealership owner? And just who is collecting my payments and is my warranty is void? I've tried contacting owner but no reply. I had a great experience buying the car so I definitely expected so much better from this place. If anyone knows what I can/Need to do, please let me know.
No Return Calls, No Tag, No Registration, No Title - Chuckmad
Beware, Beware, Beware gave dealer check cashed same day, 50 days later no tag, no registration, no title and no return phone calls. 6 phone calls messages left with receptionist Time to Start Worrying.
Run away, far, far away! - crabbypuss
Really unfeeling, money-hungry people. Sold me a 2004 Mustang which you couldn't even check the oil in! The dipstick tube was gone! How can you let that off the lot? Also, the catalytic converters had been removed. Supposedly they “check all vehicles carefully”. Ya, right. I was told it was an 8-cylinder but it was a 6. Less than 2 weeks after purchase it needs $1,800 in transmission repairs. My joke of a "warranty" covers 50% of labor and repairs and ONLY if THEY do the work. In other words, they can charge whatever they want for parts and labor and then bill me for 50% of that. I tried to talk to the owner just to ask if he honestly felt that this was a fair way to treat a customer. He won't even do me the courtesy of speaking to me. I work in the area and had hoped this would be a good experience. I'm sorry to say that it was not.
NOT as advertised! - Eric
Buyer PLEASE beware. Wasted 2 hours (to and from) going to look at a truck that did not match the pictures they posted online. They may have been previously owned this truck, sold and rebought it and then used the original photos. If not they posted pictures of an entirely different truck. Their clear online pictures showed no visible damage. In person there was obvious damage and chrome accessories and running boards added. I ran a carfax report before going to see this and the mileage on carfax did not match up to what was listed by this "dealer". RED FLAG. This truck was definitely not as pictured. I had also called and spoke to them and specifically asked about damage and the interior cleanliness. No damage was reported and was described as clean. They need glasses. The vehicle was priced about 3K over KBB blue book which I hoped to negotiate down. A quick look at this misrepresentation negated any negotiation with these con artist.
Best experience I've ever had at a dealership - William1980
Car Choice is a great dealership. The owner is hands on, and makes the process smooth and easy. He gave me a very good price on my trade, and ALL his cars seem reliable and trustworthy. I highly recommend them!
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